The In-Place Upgrade user experience

The user experience

There are seven phases for this deployment type if you are running the upgrade from the office:

If you are remote, there is an additional step where we request your connection details, just after requesting additional storage.

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Walking you through the user experience

Banner on the Shopping Web

Start here

Observations

Why can't I see the banner on the Shopping web?

If you can't see the banner on the Shopping web, it is likely that:

you or the device you are using may not yet be associated with the groups that can do this
your Shopping administrator has not created a Windows Servicing Assistant banner or Windows Servicing Assistant Deployment

The Start screen

Choosing the type of deployment

Observations

Always displayed for the user to choose the type of deployment they want.

The Location screen

Where the deployment is initiated from

Observations

Displayed for the user to tell us where they are initiating the deployment.

Why can't I see the Location screen?

You will not see this screen if:

You asked for data to be moved from your old PC to a new one and you chose the Restore My Data and Apps to a New PC option on the Start screen. You will however, see the Old PC screen.
The Location page has been set to hidden and the location has been restricted to either Office or Remote.

The Applications screen

Changes to applications

Observations

Only displayed:

if Display Application Migration list to WSA User is enabled in the Applications tab.

For an In-place upgrade, the list will show applications that will be replaced or upgraded by Application Migration rules. Any applications for which no rules are applicable will remain installed as the In-place Upgrade does not remove any applications.

If you are unable to retrieve the list of applications that are changing, click Retry.

Network issues preventing applications from being retrieved

If you are still unable to see the list, click Next to continue to the next screen.

Why can't I see the Applications screen?

You won't see the list of applications:

if your Shopping administrator chose not to show them to you
if you asked for data to be moved from your old PC to a new one and chose the Restore My Data and Apps to a new PC option on the Start screen.

The USB Media screen

Requesting additional storage

Observations

Only displayed:

if the use of USB media is not prohibited in your environment
if there is insufficient disk space to store content
if Use USB media if insufficient disk space is enabled on the Storage tab

A series of checks are made when a USB device is discovered:

to ensure it is of sufficient capacity
to ensure there is enough space on it
to ensure it is in the right format

Why can't I see the USB screen?

You won't see this screen if:

the use of USB media is prohibited in your environment
we haven't asked for it
if there is enough storage space in the the local cache to hold for the required content

What devices are supported by WSA and why are they used?

Any peripheral device that plugs into the PC via the USB port as long as it is formatted to the NTFS file system. These devices are used to hold Packages for Task Sequences and USMT data. Whether these devices can be used or not depends on how the WSA deployment was configured.

What happens if the USB drive is full?

If the USB device does not have sufficient space during the download check process, you will need to make space or provide in a USB device with enough space.

What happens to the personal data on the USB device? Will it be deleted?

Any data outside the 1EWSA folder is preserved.

Can I copy or move WSA data from one USB device to another?

You can copy or move the 1EWSA folder from one USB device to another as long as you ensure that the storage space on the new USB device meets the original requirements determined in the estimation process.

The Connections screen

Getting details for the remote connection

Observations

Only displayed:

if Location is I am out of the office:
- and if Require user enter VPN credentials is enabled on the Connection tab
- or if over WiFi and if Require user enter SSID and password is enabled on the Connection tab
we are unable to authenticate your connection details – click reveal to ensure your password is correct

Note

From Shopping 6.0, WSA will attempt to prepopulate the WiFi password field from the user's WiFi profile. If the password cannot be retrieved the field will remain blank and the user will need to enter the password manually.

I'm connecting remotely. Why can't I see this screen?

You'll only see this screen if your Shopping administrator has asked you to provide your VPN or wireless credentials and if:

you carry out an in-place upgrade and chose Upgrade to Windows 1703 on the Start screen
you wipe your existing PC as part of the OS deployment and install a fresh one whilst maintaining all your data on the hard drive and chose the Reinstall Windows on My PC option on the Start screen
you wipe your existing PC as part of the OS deployment and install a fresh one without maintaining any of your existing data on the hard drive and chose the Reinstall Windows on My PC (Change Disk Format) option on the Start screen

The Summary screen

A quick summary

Observations

Always displayed to show the user what is going to take place for this deployment.

The Readiness screen

Making sure you are good to go

Observations

These checks are run twice – of particular interest is the Content Download Checks:

On the first pass, the test is to ensure that the content has been successfully downloaded
On the second pass, the test is to verify that the content is not corrupt, if it is, a System Error is displayed
All other checks are repeated – you may have left you computer for a considerable amount of time and these tests are to ensure that nothing has changed in the meantime

When readiness checks are complete without errors:

Errors:

Impediments – if any of these are discovered, the deployment can continue only if the user resolves them

terminal errors – if any of these are discovered during the readiness checks, the deployment cannot continue until they are resolved
task sequence fails to run – if you do not see the task sequence running in the background, we recommend you inform the administrator so that they can investigate the issue