The Capture Data and Settings user experience

The user experience

This section describes what users experience when they choose to prepare their old computer for replacement. In each phase of the deployment, we will illustrate what is likely to happen and how to mitigate errors when they arise.

There are eleven phases you can have for this deployment type (all are in the Walking you through the user experience section):

Choosing the deployment
Telling us where they are
Showing them the list of applications they keep or lose in the deployment
Getting details of the new computer
Discovering the new computer on the network
Files and folders they can choose to backup
Requesting additional storage
Connecting remotely
Displaying a summary of their actions
Running background checks
The outcome of the deployment

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Walking you through the user experience

Banner on the Shopping Web

Start here

Observations

Why can't I see the banner on the Shopping web?

If you can't see the banner on the Shopping web, it is likely that:

you or the device you are using may not yet be associated with the groups that can do this
your Shopping administrator has not created a Windows Servicing Assistant banner or Windows Servicing Assistant Deployment

The Start screen

Choosing the type of deployment

Observations

Always displayed for you to choose the type of deployment you want.

The Location screen

The Location screen

Where the deployment is initiated from

Observations

Displayed for you to tell us where you are initiating the deployment from.

Why can't I see the Location screen?

You will not see this screen if:

You asked for data to be moved from your old PC to a new one and you chose the Restore My Data and Apps to a New PC option on the Start screen. You will however, see the Old PC screen.
The Location page has been set to hidden and the location has been restricted to either Office or Remote.

The Applications screen

Changes to applications

Observations

Only displayed:

if Display Application Migration list to WSA User is enabledin the Applications tab.

The list will show applications that will be retained, replaced or upgraded by Application Migration rules. Installed applications that are normalized in the catalog for which no Application Migration rule exists will show the New state to be Removed. Applications excluded in the Application Migration admin UI will not be included in this list.

The New PC screen

Getting information on the new computer

Observations

Only displayed:

if the computer association exists in Configuration Manager or Allow user to enter new machine name is enabled in the Config Mgr collection tab. We are going to use this information when we restore your data and applications on your new computer.

Tip for discovering the name of the new computer.

Why can't I see the New PC screen?

You will only see this screen if you asked for your existing PC to be migrated to a new one and chose the Prepare My Old PC for Replacement option on the Start screen and either of the following is true:

your Shopping administrator has configured a new PC name for you
your Shopping administrator has allowed you to enter a new PC name

The Network screen

Discovering the computer on the network

Observations

Only displayed:

if the computer association exists in Configuration Manager or Allow user to enter new machine name is enabled in the Config Mgr collection tab.

Why can't I see the Network screen?

You will only see this screen if you asked for your existing PC to be migrated to a new one and chose the Prepare My Old PC for Replacement option on the Start screen.

What do I do if it can't find my PC on the network?

You can continue by choosing the No option. The restore will not happen automatically. You will have to login to New PC and initiate the Restore deployment.

The User Backup screen

Files and folders to be backup-up

Observations

Only displayed:

if Allowed user to back up folders is enabled in the Data Capture tab.

If the user elects to back up their files and folders, it will take several minutes to determine the storage requirements for the backup.

Prompt to ensure items to backup are correctly selected

Why can't I see the User Backup screen to backup my files up?

You can only see this screen if you asked us to:

migrate you from your existing PC to a new one
wipe your existing PC as part of the OS deployment and install a fresh one whilst maintaining all your data on the hard drive
wipe your existing PC as part of the OS deployment and install a fresh one without maintaining any of your existing data on the hard drive

Why can't I back up any files or folders even though I can see the User Backup screen?

Your Shopping administrator hasn't allowed you to do so even though the screen is displayed when you asked us to :

migrate you from your existing PC to a new one and chose the Prepare My Old PC for Replacement option on the Start screen
wipe your existing PC as part of the OS deployment and install a fresh one without maintaining any of your existing data on the hard drive and chose the Reinstall Windows on My PC (Change Disk Format) option on the Start screen

Why can't I select some folders?

Your Shopping administrator hasn't allowed you to do so.

The USB Media screen

Requesting additional storage

Observations

Only displayed:

if the use of USB media is not prohibited in your environment
if there is insufficient disk space to store user data or content and there are no peers that have the space do this
if Use USB media if insufficient disk space is enabled on the Storage tab or if Use USB if PBA poll unsuccessful is enabled on the Data Capture tab

A series of checks are made when a USB device is discovered:

to ensure it is of sufficient capacity
to ensure there is enough space on it
to ensure it is in the right format

Why can't I see the USB screen?

You won't see this screen if:

the use of USB media is prohibited in your environment
we haven't asked for it
if there is enough storage space in the the local cache to hold for the required content

What devices are supported by WSA and why are they used?

Any peripheral device that plugs into the PC via the USB port as long as it is formatted to the NTFS file system. These devices are used to hold Packages for Task Sequences and USMT data. Whether these devices can be used or not depends on how the WSA deployment was configured.

What happens if the USB drive is full?

If the USB device does not have sufficient space during the download check process, you will need to make space or provide in a USB device with enough space.

What happens to the personal data on the USB device? Will it be deleted?

Any data outside the 1EWSA folder is preserved.

Can I copy or move WSA data from one USB device to another?

You can copy or move the 1EWSA folder from one USB device to another as long as you ensure that the storage space on the new USB device meets the original requirements determined in the estimation process.

The Summary screen

A quick summary

Observations

Always displayed to show you what is going to take place for this deployment.

You will need to run the Restore deployment if you see this message:
You won't need to run the Restore deployment as it will take place automatically as Zero-touch restore is enabled in the Config Mgr collection tab.
You can see how to configure Zero-touch restore here.

The Readiness screen

Making sure you are good to go

Observations

These checks are run twice – of particular interest is the Content Download Checks:

On the first pass, the test is to ensure that the content has been successfully downloaded
On the second pass, the test is to verify that the content is not corrupt, if it is, a System Error is displayed
All other checks are repeated – you may have left you computer for a considerable amount of time and these tests are to ensure that nothing has changed in the meantime

When readiness checks are completed and no errors are encountered:

Errors:
- impediments – if any of these are discovered, the deployment can continue only if the user resolves them
  - System running on battery – use mains power
  - System running on WiFi – use a wired connection
  - USB device not connected or properly connected – check connected USB device
- terminal errors – if any of these are discovered, the deployment cannot continue until they are resolved.
- task sequence fails to run – if you do not see the task sequence running in the background, we recommend you inform the administrator so that they can investigate the issue