Skip to main content

Shopping 6.1

The Restore User Data and Applications user experience
The user experience

This section describes what users experience when they choose to restore their data and applications to a new computer. In each phase of the deployment, we will illustrate what is likely to happen and how to mitigate errors when they arise.

There are five phases you can have for this deployment type:

  1. Choosing the deployment

  2. Getting the name of the machine to restore data from

  3. Displaying a summary of their actions

  4. Running background checks

  5. The outcome of the deployment

Your browser does not support the HTML5 video element

Walking you through the user experience

Banner on the Shopping Web

Start here


Banner on the Shopping Web
Why can't I see the banner on the Shopping web?

If you can't see the banner on the Shopping web, it is likely that:

  • you or the device you are using may not yet be associated with the groups that can do this

  • your Shopping administrator has not created a Windows Servicing Assistant banner or Windows Servicing Assistant Deployment

The Start screen

Choosing the type of deployment


The Restore My Data and Apps to a New PC Start screen

Always displayed for you to choose the type of deployment you want.

The Old PC screen

Locating the old computer


The Old PC screen

You will always see the Old PC screen when restoring data. You made the computer association when you ran the Replace Capture deployment and you told us about your new PC.

Unable to locate your old PC
Why can't I see the Location screen?

You won't see theLocationscreen when doing a Restore.

The USB Media screen

Requesting additional storage


Only displayed if a USB device was required when you ran the Replace Capture deployment.

The Summary screen

A quick summary


The Summary screen

Always displayed to show you what is going to take place for this deployment.

The Readiness screen

A quick summary


The Readiness screen

These checks are run twice – of particular interest is the Content Download Checks:

  • On the first pass, the test is to ensure that the content has been successfully downloaded

  • On the second pass, the test is to verify that the content is not corrupt, if it is, a System Error is displayed

  • All other checks are repeated – you may have left you computer for a considerable amount of time and these tests are to ensure that nothing has changed in the meantime

When readiness checks are completed and no errors are encountered:

Readiness checks done
  • Errors

  • impediments – if any of these are discovered, the deployment can continue only if the user resolves them:

    • System running on battery – use mains power

      System running on battery
    • System running on WiFi – use a wired connection

    • USB device not connected or properly connected – check connected USB device

  • terminal errors – if any of these are discovered during the readiness checks, the deployment cannot continue until they are resolved:

    System check error
  • task sequence fails to run – if you do not see the task sequence running in the background, we recommend you inform the administrator so that they can investigate the issue

    Task sequence not running in the background

The Complete screen

The results of the deployment


The Complete screen

If these issues are reported, they must be resolved before you can rerun the deployment:

  • Unable to restore data and apps to a new computer

    Unable to restore your data and applicatoins
  • Unable to establish remote connections (VPN or WiFi)