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Shopping 6.1

For customers with a maintenance contract

Log-in to the 1E Support Web portal with the credentials from your maintenance contract – it provides issue tracking, product hotfixes and knowledge base articles for each product.

Before you raise a support case, we recommend you:

  1. Check the list of known issues to see if the problem you are encountering is listed and if we have a remediation for it.

  2. Check our when there is an issue section to see if we have a resolution to your problem.

  3. Check the latest Hotfix to see if this issue is known and already addressed in an hotfix.

  4. If you do not find what you want, create a technical report and submit that together with your support case.