Requirements
Information that will help you design and plan the implementation of the 1E ITSM Connect app in your organization. This includes all the prerequisites and dependencies that are necessary to install the 1E ITSM Connect app.
This page is part of the design phase of implementation.
Tachyon requirements
Category | Requirement | More details |
---|---|---|
Tachyon system |
| Tachyon 8.1 - Installing and upgrading 1E Core 2.1 - Preparation: Disable Tachyon Two-factor Authentication |
Tachyon license |
| |
Tachyon consumer |
| 1E Core 2.1 - Preparation: Add the ServiceNow consumer to Tachyon |
Tachyon proxy user |
User must be an AD domain account. This account does not belong to a specific person and can be regarded as a service account, it does not require an email address. Tachyon roles can be predefined system (Global) roles or custom roles. Global roles have permissions on all instructions sets and all devices. Custom roles can be optionally configured for all instruction sets or limited instruction sets, and all devices or management groups. | Design Considerations: Tachyon Users and Roles |
Tachyon administrator | A Tachyon user with the Global Administrator role, or one or more users with the following roles: Required roles:
Optionalroles:
The users must be AD domain accounts. The above system roles can be substituted for equivalent custom roles. |
ServiceNow requirements
Category | Requirement | More details | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
ServiceNow |
| ||||||||||||||||
1E Core |
| ||||||||||||||||
ServiceNow users |
| Design Considerations: Tachyon Users and Roles | |||||||||||||||
ServiceNow admin |
|
Compatibility matrix for ServiceNow apps with 1E Core and Tachyon Platform
The following table contains details of all currently supported 1E ServiceNow integration apps. Use this table as a reference to ensure you are using the correct combination of apps for your needs. Each app is dependent on a 1E Core app and a Tachyon installation.
1E ServiceNow App | Version | Supported versions of 1E Tachyon Platform | Supported versions of ServiceNow | Purpose | |
---|---|---|---|---|---|
1E ITSM Connect | 5.2, 8.0, 8.1 | Quebec, Rome, San Diego | Integrates ServiceNow ITSM with Tachyon, to provide real-time inventory and pre-approved automated fixes to first line teams from within the ServiceNow Incident page. Support for 1E Core (new in 2.0.0). Tachyon Device View and Experience integration (new in v3.0). Support for domain separation (multi-tenant) (new in v3.1). Support for 1E CMDB Connect app (new in v3.2). | ||
1E Service Catalog Connect | 5.2, 8.0, 8.1 | Quebec, Rome, San Diego | Integrates ServiceNow Service Catalog with Tachyon. Provides a UI like 1E Shopping – allows WSA to be invoked by ServiceNow and report WSA requests. Guided Tour, and running any Tachyon instruction (new in v2.0.1). | ||
1E Virtual Assistant | 5.2, 8.0, 8.1 | Quebec, Rome, San Diego | Provides a Virtual Agent for ServiceNow, supporting various topics, some of which use Tachyon instructions. | ||
1E Core | 5.2, 8.0, 8.1 | Quebec, Rome, San Diego | Platform enabler. Provides copy of Tachyon instructions. Support for domain separation (multi-tenant) (new in v2.0). Support for 1E CMDB Connect apps (new in v2.1) including Service Graph Connector for 1E Tachyon. | ||
Service Graph Connector for 1E Tachyon | 5.2, 8.0, 8.1 | Quebec, Rome, San Diego | 1E Tachyon CMDB Connect, and Service Graph Connector for 1E Tachyon, provide identical capabilities, your choice depends on your licensing. Either one can be optionally used for the following, among other features:
The latter requirement may also be met by any third party app capable of populating the device FQDN in the ServiceNow CMDB cmdb_ci_computer table. Change target from cmdb_ci_pc_hardware to cmdb_ci_computer (new in SGC 1.2.2). Populates installed software, disk usage and network attributes. Also provides custom table for uninstalled software (new in SGC 2.0.0). | ||
1.2.2 | 5.2, 8.0, 8.1 | Paris, Quebec, Rome | |||
1E Tachyon CMDB Connect | 5.2, 8.0, 8.1 | Paris, Quebec, Rome |