1E ITSM Connect app messages
Lists of the 1E ITSM Connect app messages. These can be used to troubleshoot procedures on particular forms and pages of the interface.
The following tables show the info/success messages on various pages:
Incident Form
Error Messages
S.No. | Symptom | Description | Workaround |
|---|---|---|---|
1 | A message "Please select any specific instruction to run." is being shown under '1E ITSM Connect' tab on incident form | This message is shown when user clicks on 'Run Instruction' button under '1E ITSM Connect' tab on incident form with out selecting an instruction in instruction box. | There is no instruction selected in the Instructions box. You should select the instruction you want to run using the instruction box under the 1E ITSM Connect tab on the incident form and then click the Run Instruction button to execute that instruction. |
2 | A message "Please provide values for all the parameters" is being shown under '1E ITSM Connect' tab on incident form | This message is shown when user clicks on 'Run Instruction' button under '1E ITSM Connect' tab on incident form without filling in all the required parameters for executing the instruction. | The value for required instruction parameters are not filled. You should fill in appropriate values to all the instructions parameters before hitting run instruction button. |
3 | A message "Instruction has been rejected. Please try again or contact your administrator if problem persists." is being shown under '1E ITSM Connect' tab on incident form | This message appears when the Consumer Workflow is not configured correctly in our Tachyon Environment | Follow the steps in 1E Core v2 - Preparation, in the Editing the ServiceNow consumer workflow section |
Information Messages
Message | Description |
View - the instructions that are still in progress. | If there are related instruction in status: Approval Required |
<attachment_name> attached successfully. Click on 'Manage Attachments' to view all attachments | Attachments |
App Configuration page
Failure Messages:
Message | Description | Workaround |
Server connection test failed. Please validate your credentials and 1E Core app server configuration details. | The Test Server Connection failed | Check the configuration settings in the 1E Core App Configuration Page |
Instructions retrieval failed. Please validate your credentials and 1E Core app server configuration details. | Retrieve Instructions failed | Check the configuration settings in the 1E Core App Configuration Page |
Experience entitlement validation failed. Please validate your credentials and 1E Core app server configuration details. | Check Entitlement failed | Check the configuration settings in the 1E Core App Configuration Page |
Success Messages:
Message | Description |
Connection test was successful. | The Test Server Connection succeeded |
Instructions retrieved successfully. | Retrieve Instructions succeeded |
Experience entitlement validation successful. | Check Experience Entitlement succeeded |
Multi-tenant Configuration
Failure Messages:
Message | Description | Workaround |
|---|---|---|
Server connection test failed. Please validate your credentials and Multi-Tenant Configuration details. | The Test Server Connection failed | Check the configuration settings and validate the credentials in the Multi-Tenant Configurations page |
Instructions retrieval failed. Please validate your credentials and Multi-Tenant Configuration details. | Retrieve Instructions failed | Check the configuration settings and validate the credentials in the Multi-Tenant Configurations page |
Experience entitlement validation failed. Please validate your credentials and Multi-Tenant Configuration details. | Check Entitlement failed | Check the configuration settings and validate the credentials in the Multi-Tenant Configurations page |
Success Messages:
Message | Description |
|---|---|
Connection test was successful. | The Test Server Connection succeeded |
Instructions retrieved successfully. | Retrieve Instructions succeeded |
Experience entitlement validation successful. | Check Experience Entitlement succeeded |