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Known issues

Lists of the current known issues for implementing, configuring and using 1E Virtual Assistant

Issue

Description

Workaround

Create Distribution Group Topic: Special characters to be avoided in name while creating Distribution group

Distribution group name is assigned an email id by appending the domain name. If there are special characters in the name of distribution group to be created, then we may end up creating an invalid email-id.

Common for multiple Topic: Press enter is not working for device name submission

When a device's FQDN is added in cmdb_ci table and a user is assigned to this device, after user selects 'Device not listed' option - user can't pass the next step by pressing Enter while it says 'just leave a comment (or just press enter)'

Common for multiple Topics: Delayed message response in chat conversation

Delayed message response in chat conversation.

Remove Desktop Shortcut Topic: Virtual Assistant intermittently showing technical issue error.

If there are any invalid configurations in the environment, Virtual Assistant shows technical issue error

Install Software Topic: 'Retrieve Application' button is not fetching applications from shopping if mid server is not configured in 1E Core app.

Install Software | 'Retrieve Application' button is not fetching applications from shopping if mid server is not configured in 1E Core app.

Install a Mid Server in Tachyon environment.