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1E Companion Products

A list of the feature dependencies between 1E Core and other 1E companion products.

This page describes the dependencies to and from 1E Core in regard to certain features that are implemented across companion 1E products.

1E companion products that 1E Virtual Assistant 2.0 depends on

Supported versions of 1E companion products that 1E Virtual Assistant 2.0 features depend on.

Products and features that 1E Core depends on

Supported versions of companion products

Tachyon Platform

All features.

  • Tachyon Platform 5.1

1E Core

All features.

  • 1E Core 2.1

Shopping Agent

Automatic detection of the device the user is browsing from.

  • Shopping 6.0

Shopping

Supports the following topics:

  • Shopping 6.0

1E companion products that depend on 1E Virtual Assistant 2.0

Supported versions of 1E companion products with features that depend on 1E Virtual Assistant 2.0.

Products and features that depend on 1E Core

Supported versions of companion products

None

Compatibility matrix for ServiceNow apps with 1E Core and 1E platform

The following table contains details of all currently supported 1E ServiceNow integration apps. Use this table as a reference to ensure you are using the correct combination of apps for your needs. Each app is dependent on a 1E Core app and a Tachyon installation.

1E ServiceNow App

Version

Supported versions of 1E platform

Supported versions of ServiceNow

Purpose

1E ITSM Connect

3.2.1

5.2, 8.0, 8.1

Quebec, Rome, San Diego

Integrates ServiceNow ITSM with 1E, to provide real-time inventory and pre-approved automated fixes to first line teams from within the ServiceNow Incident page. 

Support for 1E Core (new in 2.0.0).

Device View and Experience integration (new in v3.0).

Support for domain separation (multi-tenant) (new in v3.1).

Support for 1E CMDB Connect app (new in v3.2).

1E Service Catalog Connect

2.0.1

5.2, 8.0, 8.1

Quebec, Rome, San Diego

Integrates ServiceNow Service Catalog with 1E. Provides a UI like 1E Shopping – allows WSA to be invoked by ServiceNow and report WSA requests.

Guided Tour, and running any instruction (new in v2.0.1).

1E Virtual Assistant

2.0.1

5.2, 8.0, 8.1

Quebec, Rome, San Diego

Provides a Virtual Agent for ServiceNow, supporting various topics, some of which use instructions.

1E Core

2.1.0

5.2, 8.0, 8.1

Quebec, Rome, San Diego

Platform enabler. Provides copy of instructions.

Support for domain separation (multi-tenant) (new in v2.0).

Support for 1E CMDB Connect apps (new in v2.1) including Service Graph Connector for 1E.

Service Graph Connector for 1E Tachyon

2.0.0

5.2, 8.0, 8.1

Quebec, Rome, San Diego

1E CMDB Connect, and Service Graph Connector for 1E, provide identical capabilities, your choice depends on your licensing.

Either one can be optionally used for the following, among other features:

  • populate device data in ServiceNow's CMDB through 1E Core and Tachyon

  • provide the device FQDN required by other 1E ServiceNow apps, so they can use 1E.

The latter requirement may also be met by any third party app capable of populating the device FQDN in the ServiceNow CMDB cmdb_ci_computer table.

Change target from cmdb_ci_pc_hardware to cmdb_ci_computer (new in SGC 1.2.2).

Populates installed software, disk usage and network attributes. Also provides custom table for uninstalled software (new in SGC 2.0.0).

1.2.2

5.2, 8.0, 8.1

Paris, Quebec, Rome

1E Tachyon CMDB Connect

1.0.0

5.2, 8.0, 8.1

Paris, Quebec, Rome