1E Companion Products
A list of the feature dependencies between 1E Core and other 1E companion products.
This page describes the dependencies to and from 1E Core in regard to certain features that are implemented across companion 1E products.
1E companion products that 1E Virtual Assistant 2.0 depends on
Supported versions of 1E companion products that 1E Virtual Assistant 2.0 features depend on.
Products and features that 1E Core depends on | Supported versions of companion products | |
|---|---|---|
Tachyon Platform | All features. |
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1E Core | All features. |
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Shopping Agent | Automatic detection of the device the user is browsing from. |
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Shopping | Supports the following topics: |
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1E companion products that depend on 1E Virtual Assistant 2.0
Supported versions of 1E companion products with features that depend on 1E Virtual Assistant 2.0.
Products and features that depend on 1E Core | Supported versions of companion products | |
|---|---|---|
None | ||
Compatibility matrix for ServiceNow apps with 1E Core and Tachyon Platform
The following table contains details of all currently supported 1E ServiceNow integration apps. Use this table as a reference to ensure you are using the correct combination of apps for your needs. Each app is dependent on a 1E Core app and a Tachyon installation.
1E ServiceNow App | Version | Supported versions of 1E Tachyon Platform | Supported versions of ServiceNow | Purpose | |
|---|---|---|---|---|---|
1E ITSM Connect | 5.2, 8.0, 8.1 | Quebec, Rome, San Diego | Integrates ServiceNow ITSM with Tachyon, to provide real-time inventory and pre-approved automated fixes to first line teams from within the ServiceNow Incident page. Support for 1E Core (new in 2.0.0). Tachyon Device View and Experience integration (new in v3.0). Support for domain separation (multi-tenant) (new in v3.1). Support for 1E CMDB Connect app (new in v3.2). | ||
1E Service Catalog Connect | 5.2, 8.0, 8.1 | Quebec, Rome, San Diego | Integrates ServiceNow Service Catalog with Tachyon. Provides a UI like 1E Shopping – allows WSA to be invoked by ServiceNow and report WSA requests. Guided Tour, and running any Tachyon instruction (new in v2.0.1). | ||
1E Virtual Assistant | 5.2, 8.0, 8.1 | Quebec, Rome, San Diego | Provides a Virtual Agent for ServiceNow, supporting various topics, some of which use Tachyon instructions. | ||
1E Core | 5.2, 8.0, 8.1 | Quebec, Rome, San Diego | Platform enabler. Provides copy of Tachyon instructions. Support for domain separation (multi-tenant) (new in v2.0). Support for 1E CMDB Connect apps (new in v2.1) including Service Graph Connector for 1E Tachyon. | ||
Service Graph Connector for 1E Tachyon | 5.2, 8.0, 8.1 | Quebec, Rome, San Diego | 1E Tachyon CMDB Connect, and Service Graph Connector for 1E Tachyon, provide identical capabilities, your choice depends on your licensing. Either one can be optionally used for the following, among other features:
The latter requirement may also be met by any third party app capable of populating the device FQDN in the ServiceNow CMDB cmdb_ci_computer table. Change target from cmdb_ci_pc_hardware to cmdb_ci_computer (new in SGC 1.2.2). Populates installed software, disk usage and network attributes. Also provides custom table for uninstalled software (new in SGC 2.0.0). | ||
1.2.2 | 5.2, 8.0, 8.1 | Paris, Quebec, Rome | |||
1E Tachyon CMDB Connect | 5.2, 8.0, 8.1 | Paris, Quebec, Rome | |||