1E Virtual Assistant release information
1E Virtual Assistant 2.0 release information – last updated 18-August-2022
These notes contain late-breaking information about 1E Virtual Assistant that you need to have to successfully install and use the product. For the most up-to-date information please see the online readme. You should read these release notes and the online documentation for 1E Virtual Assistant thoroughly before installing the software.
New features in 1E Virtual Assistant 2.0
This release of 1E Virtual Assistant introduces the following new features:
Automated chatbot that links between ServiceNow and Tachyon to provide your end-users with the ability to troubleshoot their own devices.
Troubleshooting
Online help
1E Virtual Assistant comes with online help that shows you how to install, configure and use the product. Click the following link to view the help:
For support queries, please
use https://1eportal.force.com where you can search the KB or submit a support case
contact support@1e.com.
Known issues
The current known issues related to the installation and running of 1E Virtual Assistant can be found in the Troubleshooting Known issues page of the 1E Virtual Assistant documentation.
1E Virtual Assistant Release History
Web Release -2.0.1 (10 Mar 2021)
This release of 1E Virtual Assistant introduces the following new features:
Automated chatbot that links between ServiceNow and Tachyon to provide your end-users with the ability to troubleshoot their own devices.