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Introducing 1E Core

1E Core

Integration between 1E's ServiceNow solutions and ServiceNow is enabled using the 1E Core app, which is available for download from the ServiceNow app store and can be installed on any supported ServiceNow instance. 1E Core is used to enable other 1E ServiceNow apps, such as 1E Service Catalog Connect and 1E ITSM Connect, that provide business benefits to you and your organization. Those benefits are empowered by 1E's Tachyon, Windows Servicing Suite, and other products. 1E Core has no licensing costs.

The following are new features of this release:

  • Support for 1E CMDB Connect

  • New role x_1e_core_connect.tenant_user - please refer to User Management

  • Support for Quebec.

To implement 1E Core 2.1 please refer to Implementing 1E Core.

App Menu in Application Navigator

ServiceNow provides an application navigator that enables administrators to navigate from one screen to another easily. To use 1E Core application, first install it from ServiceNow app store and then search for 1E Core in the application navigator. Non-administrators (end users) do not see 1E Core at all. The menu is shown in the picture.

Here's an overview of the 1E Core menu items and the roles needed to access each page:



Roles needed to view the Item's page

1E Core app roles

ServiceNow roles

Triggered Instructions

Displays a list of instructions that have been run.


admin (System Administrator)

Instruction Definitions

Displays a list of available Tachyon instructions.


admin (System Administrator)


Displays a menu containing all the Administration functions for the 1E Core app.


admin (System Administrator)

App Configuration

Displays the App Configuration screen.


admin (System Administrator)


Displays the app specific logs.


admin (System Administrator)