Skip to main content

ServiceNow

Introducing 1E Service Catalog Connect

1E Service Catalog Connect app

Integration of 1E Tachyon, 1E WSS with ServiceNow's self service request fulfillment module is enabled using the 1E Service Catalog Connect app. This App is available for download from the ServiceNow app store and can be installed on any supported ServiceNow instance.

  • Guided Tours to help End users navigate through different pages of a Service request, removing guess work and enhancing user experience.

  • Framework to fire any Tachyon instruction from the Service portal.

  • Create a new catalog item, associate it to a suitable instruction and publish it for end users to consume.

To implement 1E Service Catalog Connect 2.0 please refer to Implementing 1E Service Catalog Connect.

App Menu in Application Navigator

ServiceNow provides an application navigator that enables users to navigate from one screen to another easily. To use 1E Service Catalog Connect app, first install it from ServiceNow app store and then search for 1E Service Catalog Connect in the application navigator.

The menu is shown in the picture. Here's an overview of the 1E Service Catalog Connect menu items and the roles needed to access each page:

Item

Description

Roles needed to view the Item's page

1E Service Catalog Connect app roles

ServiceNow roles

Service Catalog

Opens the Service Catalog.

Either of the following:

  • x_1e_service_catal.shopping_user

  • x_1e_service_catal.shopping_admin

  • admin - For admin tasks

  • None - For End user tasks

My Requests

Displays the WSA requests you have submitted. Additionally, all Catalog items ordered (fix my Computer, Unlock domain account, VPN enable) etc. are displayed here.

Either of the following:

  • x_1e_service_catal.shopping_user

  • x_1e_service_catal.shopping_admin

  • admin - For admin tasks

  • None - For End user tasks

Administration

Displays a menu containing all the Administration functions for the 1E Service Catalog Connect app.

  • x_1e_service_catal.shopping_admin

  • admin

Manage Categories

Create and view new categories and sub categories. These are finally used by new catalog item(s).

  • x_1e_service_catal.shopping_admin

  • admin

Manage Catalog Items

Create and view new catalog items that finally fire Tachyon instructions

  • x_1e_service_catal.shopping_admin

  • admin

Instruction Configuration

Associate instructions with catalog items in the category from the 2 options above.

  • x_1e_service_catal.shopping_admin

  • admin

Shopping Orders

Orders submitted to Shopping to invoke WSA

  • x_1e_service_catal.shopping_admin

  • admin

Tachyon Settings

Displays the Tachyon Settings screen.

  • x_1e_service_catal.shopping_admin

  • admin

Shopping Settings

Displays the Shopping Settings screen

  • x_1e_service_catal.shopping_admin

  • admin

Logs

Displays the app specific logs.

n/a

  • admin

Support

Displays information on how to contact 1E Support.

  • x_1e_service_catal.shopping_admin

  • admin

Reports

Order History

Report on all requests from all users.

  • x_1e_service_catal.shopping_admin

  • admin

Daily Order Summary

Report on all requests for a particular day.

  • x_1e_service_catal.shopping_admin

  • admin

Note

The x_1e_service_catal.shopping_user and x_1e_service_catal.shopping_admin roles are created automatically when you install the 1E Service Catalog Connect application.

The x_1e_core_connect.user role is automatically inherited by a user of this Application.

230726043.png