Configure built-in 1E ServiceNow Catalog items
Optional post-installation task for configuring the built-in 1E ServiceNow Catalog items.
One of the new features in this version is the ability for an administrator to configure six new in-built 1E ServiceNow catalog items to be run from a Service catalog item:
Built-in 1E ServiceNow Catalog items
Six new 1E catalog items are now included as part of 1E ServiceNow.
Note
We recommend that you configure an approval process for these catalog items to prevent issues arising from accidental or malicious use.
The six catalog items are shown in the following table:
Built-in 1E Catalog items | Description | Parameters (All parameters are mandatory) | ||||||||
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Lets a user enable their USB port. In most organizations, the USB drive is disabled and one of the highly sought requests is to enable the USB port. |
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Allows users to enable Audio on their endpoint. |
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Allows users to enable their Microsoft Virtual private Network (VPN) connection. The configuration is done based on default settings. |
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Authorizes a user to remotely connect to endpoints using Remote Desktop protocol (RDP). |
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Lets a user unlock their domain account. Users can also unlock a colleague’s domain account on their request. WarningUnlock domain account is only usable if the 1E Client is installed on the Domain Controller and the Domain Controller FQDN field has been set on the Tachyon Settings page. Please refer to Post-Installation Tasks: Domain Controller FQDN for more details. We recommend that you configure this Catalog item so that the AccountState parameter has a default value of Unlock. This will prevent accidental or malicious attempts to lock other user's accounts. If installing the 1E Client on a Domain Controller is not permitted, a ServiceNow System administrator should set Unlock domain account to inactive on the Maintain Items screen, to prevent users from attempting to run the Catalog item. |
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Checks the disk space available on a user's computer. It then deletes the temporary files, unused log files, clears the recycle bin and finally displays the available space on device before and after running the instruction. |
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In order to use these catalog items, a ServiceNow administrator needs to:
Retrieve the new instructions from Tachyon.
Populate an instruction for each catalog item.
Set any default values.
Add the catalog item to an appropriate category (Hardware, Account Services, etc).
Note
These tasks can only be carried out once a Tachyon Administrator has uploaded the 6 corresponding Tachyon Instructions provided in the 1E Service Catalog Connect Product Pack, and assigned to an Instruction set. Please refer to Preparation: Add the WSA Instruction to Tachyon.
Retrieve instructions for the new catalog items
Go to ServiceNow, Tachyon Settings and click Retrieve Instructions.
This will retrieve the 6 newly added instructions.
Setting the instruction for catalog item
Go to Instruction Configuration and open any one of the 6 Catalog Items by clicking on the (empty) link at the start of the row.
Doing this displays the Instruction Configuration page for the selected instruction. Select the instruction you want to associate from the Instruction search bar.
Give the instruction a unique Alias name.
Click Update to save the changes.
Setting User Values for the parameters
Once you have set the instruction for a Catalog Item and updated, subsequently going to the Instruction Configuration page will show you a list of parameters associated with the instruction.
Here you can constrain the options available to users requesting the Catalog Item by setting the User Value field. The picture opposite shows the User Value field set to Enable for the Change state of all audio devices to %method% instruction. This means that when a user requests the Enable Audio Catalog Item they will only be able to enable the audio and not disable it.
Once you've set the parameters you want to fix click Update to save them to the Catalog Item.
This process is recommended for any Catalog Item that has a potentially hazardous option, such as the Unlock domain account Catalog Item, where the requested behavior can be fixed to only allow accounts to be enabled and not disabled.
Repeat for all 6 Catalog Items. Here's a list of the catalog items and their associated Instructions.
Warning
Unlock domain account is only usable if the 1E Client is installed on the Domain Controller and the Domain Controller FQDN field has been set on the Tachyon Settings page. Please refer to Post-Installation Tasks: Domain Controller FQDN for more details.
We recommend that you configure this Catalog item so that the AccountState parameter has a default value of Unlock. This will prevent accidental or malicious attempts to lock other user's accounts.
If installing the 1E Client on a Domain Controller is not permitted, a ServiceNow System administrator should set Unlock domain account to inactive on the Maintain Items screen, to prevent users from attempting to run the Catalog item.
