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Requirements

Information that will help you design and plan the implementation of 1E Tachyon CMDB Connect in your organization. This includes all the prerequisites and dependencies, which are necessary to install 1E Tachyon CMDB Connect.

This page is part of the design phase of implementation.

Review Requirements and follow the requirements as listed below.

Tachyon requirements

Category

Requirement

More details

Tachyon system

1E Tachyon CMDB Connect 1.0 has the following Tachyon requirements in addition to 1E Core 2.1:

  • The Basic Authentication feature must be installed on the Tachyon Server (Master Stack) and enabled in the Consumer web application.

  • The 1E Tachyon CMDB Connect product pack can be obtained through your designated 1E Solution Expert or by contacting the 1E Support team at Support@1e.com.

  • The proxy Tachyon user must have the 1E ITSM Connect Actioner role assigned with Read permissions on the Experience application.

For details of additional requirements for 1E Core, please refer to 1E Core 2.1 - Implementing 1E Core.

Preparation

Tachyon license

  • Your Tachyon license should contain the ServiceNow-Integration entitlement.

  • Tachyon license should contain the following consumer in the ServiceNow Integration feature tag.

<Feature name="ServiceNow-Integration">
        <Consumer name="1EServiceNowCore" enable="on">
        </Consumer>
        </Feature>

Preparation

Post-installation tasks for 1E Tachyon CMDB Connect

Tachyon consumer

  • A Tachyon consumer with the name 1EServiceNowCore must be registered in the Tachyon Settings application, Configuration, Consumers page

  • The Workflow column of the dbo.Consumer table in the Tachyon Master database for this consumer must have the following value:

[{"ReferenceType":0,"InstructionWorkflow":[{"InstructionType":1,"Workflow":{"StateMachine":"State"}}]}]

  • The workflow value is not set automatically, so be sure to see the link to the right to set the value.

1E Core 2.1 - Preparation: Add the ServiceNow consumer to Tachyon

1E Core 2.1 - Preparation: Editing the ServiceNow consumer workflow

Tachyon proxy user

  • A Tachyon user with Actioners role on any required instruction sets and management groups.

The Tachyon user must be an AD domain account. This account does not belong to a specific person and can be regarded as a service account, and does not require an email address.

Tachyon roles can be predefined system (Global) roles or custom roles. Global roles have permissions on all instructions sets and all devices. Custom roles can be optionally configured for all instruction sets or limited instruction sets, and all devices or management groups.

1E Core 2.1 - Requirements: ServiceNow requirements

Post-installation tasks for 1E Tachyon CMDB Connect

Tachyon administrator

  • One or more Tachyon Platform users assigned with the following role(s) for the following purposes. Users must be AD domain accounts. The below system roles can be substituted for equivalent custom roles. Roles have been simplified in 8.0.

    Purpose

    Tachyon Platform 8.0 roles

    Tachyon Platform 5.x roles

    Register the 1EServiceNowCore consumer

    Full Administrator

    Global Administrators or Consumer Administrators

    Upload instruction definitions and create instruction sets

    Full Administrator

    Global Administrators or Instruction SetAdministrators

    Create Tachyon users and assign them to roles, create custom roles, and assign them to some instruction sets and management groups

    Full Administrator or Group Administrator

    Global Administrators or Permissions Administrators

    Create Management groups if desired

    Full Administrator or Group Administrator

    Global Administrators or Management GroupAdministrators

1E Core 2.1 - Requirements: ServiceNow requirements

1E Core 2.1 - Configuring 1E Core

ServiceNow requirements

Category

Requirement

More details

ServiceNow

  • A working ServiceNow instance must be set up. This can be a demo instance or a production/vendor instance.

  • The following versions of ServiceNow are supported:

    • Rome

    • Quebec

    • Paris

  • In ServiceNow discovery source list, add an entry for 1E Tachyon.

Installing 1E Tachyon CMDB Connect

1E Core

  • The latest version of the 1E Core 2.1 needs to be installed and configured in your ServiceNow Instance.

1E Core 2.1 - Introducing 1E Core

ServiceNow users

  • ServiceNow users are needed as defined in the 1E Core documentation.

  • To administer the 1E Tachyon CMDB Connect application, you need a user with x_1e_tachyon_cmdb.admin role.

  • To use Tachyon Information Services module, you need a user with x_1e_tachyon_cmdb.config_manager role

  • To view CI information fetched from Tachyon and the related lists, you need a user with x_1e_tachyon_cmdb.user role.

1E Core 2.1 - User Management

Post-installation tasks for 1E Tachyon CMDB Connect

ServiceNow admin

  • This role allows its users to install and configure 1E Tachyon CMDB Connect.

Installing 1E Tachyon CMDB Connect

ServiceNow

  • In ServiceNow discovery source list an entry for 1E Tachyon must be added.

Post-installation tasks for 1E Tachyon CMDB Connect

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