Verifying
Basic verification tests that cover installation of the 1E ITSM Connect app. These tests should be run in series. They start with basic functionality tests. Depending on the decisions you have made during the design phase of your project, you may need additional tests to verify your Tachyon implementation.
Note
Please ensure you complete all verification tests. They not only confirm your system is operational, but they also introduce you to concepts and tasks that you will use later when using Tachyon.
To run these tests, you need:
Tachyon Server installed and verified.
A working ServiceNow instance with the 1E Core ServiceNow app installed and verified. Please refer the 1E Core 2.1 - Preparation and 1E Core 2.1 - Installing for more details.
A working ServiceNow instance with the 1E ITSM Connect app installed. Please refer to Preparation and Installing for more details, including post-installation tasks.
At least one test device on which the Tachyon Agent has been installed.
Note
The following 1E ITSM Connect app verification steps also assume you have already performed the Tachyon verifying steps and fixed any issues found, for more details please refer to Tachyon 8.1 - Verifying.
Note
Please ensure you complete all verification tests. They not only confirm your system is operational, but they also introduce you to concepts and tasks that you will use later when using Tachyon.
Note
The following 1E ITSM Connect app verification steps also assume you have already performed the Tachyon verifying steps and fixed any issues found, for more details please refer to Tachyon 8.1 - Verifying.
Verify 1E ITSM Connect connection with Tachyon
Tests | Expected Result | Remediation |
---|---|---|
| After clicking the Test Server Connection button, a success message is displayed on the App Configuration page. | The message Server connection test failed. Please validate your credentials and 1E Core app server configuration details is displayed on the App Configuration page. You need to make sure that:
You may find that the Tachyon credentials are correct on this page, but an error is still displayed. In this case, you will then need to check the other configuration settings on the 1E Core app. |
Verify 1E ITSM Connect instructions can be retrieved from Tachyon
Below are the tests to verify whether instructions for 1E ITSM Connect can be retrieved from Tachyon
Tests | Expected Result | Remediation |
---|---|---|
| After clicking the Retrieve Instructions button, a success message is displayed on the App Configuration page. | The message Instruction retrieved failed. Please validate your credentials and 1E Core app server configuration details is displayed on the App Configuration page. You need to make sure that:
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Below are the tests to verify whether correct instructions are retrieved from Tachyon
Tests | Expected Result | Remediation |
---|---|---|
| When viewing the instructions on the Instruction Definition page, all the correct instructions have been loaded. | If some or all the expected instructions are missing:
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Verify 1E ITSM Connect and 1E Experience tabs are visible
Below are the tests to verify whether 1E ITSM tab is visible:
Tests | Expected Result | Remediation |
---|---|---|
| When you click on the 1E ITSM Connect tab, it shows the instruction set links, type ahead search and RUN button. | In case you don't see 1E ITSM Connect tab on the page. Then this may happen due to the following reason:
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Below are the tests to verify whether 1E Experience tab is visible:
Tests | Expected Result | Remediation |
---|---|---|
| Click on the 1E Experience tab, it shows Experience score graph, Remediate button and other metrics. | In case you don't see 1E Experience tab on the page. Then this may happen due to the following reason:
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Verify ServiceNow users can run instructions in Native UI
Tests | Expected Result | Remediation |
---|---|---|
| When you click on the RUN button, the instruction is executed and the responses are displayed at the bottom. | In case you don't see any responses, this may happen due to the following reason:
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Verify ServiceNow users can run instructions in Agent Workspace
Below are the tests to verify whether 1E Tachyon Explorer tab is visible
Tests | Expected Result | Remediation |
---|---|---|
| When you click on the 1E Tachyon Explorer tab, it shows the following:
| In case you don't see these listed items, this may happen due to the following reason:
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Below are the tests to verify whether ServiceNow user can run instruction using 1E Tachyon Explorer
Tests | Expected Result | Remediation |
---|---|---|
| When you click on the RUN button, the instruction is executed and the responses are displayed at the bottom. | In case you don't see any responses, this may happen due to the following reason:
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Below are the tests to verify whether 1E Device Info tab is visible
Tests | Expected Result | Remediation |
---|---|---|
| When you click on the 1E Device Info tab, it shows the device details along with a search box. | In case, you cannot see any information after clicking on the 1E Device Info tab, this may happen due to the following reasons:
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Below are the tests to verify whether 1E Quick Fix tab is visible
Tests | Expected Result | Remediation |
---|---|---|
| When you click on the 1E Quick Fixes tab, it shows the following: | In case, you cannot see any information after clicking on the 1E Quick Fixes tab, this may happen due to the following reasons:
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Below are the tests to verify whether ServiceNow user can run instruction using 1E Quick Fixes
Tests | Expected Result | Remediation |
---|---|---|
| When you click on the Fix button, the instruction is executed, and it gives you a Check Status link to see the responses on the Instruction History page. |
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