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Installing and upgrading

How to set up 1E Virtual Assistant, including a guide to upgrading.

1E Virtual Assistant is a ServiceNow application that can be installed from the ServiceNow App portal. This section provides details on how to install 1E Virtual Assistant and how to configure it post-installation for use.

App installation

The 1E Virtual Assistant app is available on the ServiceNow app store and can be installed onto your ServiceNow instance using the following steps:

  1. Browse to the ServiceNow App Store using the following URL:!/store/home, as shown in the picture.

  2. Click the Sign In button at the top-right of the ServiceNow Store to log in.

  3. In the Login popup, you will be prompted to enter your credentials. The username and the password should be the ones provided when you created your ServiceNow support account.

    You can also reset your account password and raise a support ticket from here.

  4. After you've logged in, find the 1E Virtual Assistant app from the list of available apps.

  5. Click on the application and click on Get to install the application.

  6. The 1E Virtual Assistant app will install automatically on your ServiceNow instance. The ServiceNow Instance details are already available in ServiceNow because they are part of your TPP credentials.