Using Experience
Tachyon Experience helps you visualize your end-users' experience of IT service delivery across your enterprise.
It is centered around the experience score, which is based on metrics that cover four categories:
Stability - derived from the frequency of operating system and software crashes, hangs and service failures.
Responsiveness - based on the speed of operating system startup, system resource creation and availability.
Performance - a weighted indication of load and throughput for device processor, memory and disk resources.
Sentiment - an aggregated measurement of users feelings or opinions of their device's performance, stability and responsiveness based on user surveys.
Note
Experience can be reached directly using the following URL:
https://<Tachyon DNS Name FQDN>/Tachyon/App/#/Experience
where <Tachyon DNS Name FQDN> is the one set up during the preparation phase, as described in Tachyon 8.1 - Preparation: DNS Names.
Personas
Experience was built with the following three personas in mind. These personas are an example of typical users of Experience.
End User Computing Manager (EUC Manager)
Level 1/Level 2 Service Desk Analysts
Level 3 Service Desk Analysts
The pages in the Using Experience section show the different ways that each of these personas use Experience to achieve specific goals related to their role.