Welcome to the 1E ITSM Connect documentation space. Here we describe all aspects of configuring and using the 1E IT service management (ITSM) Connect app. Here's a quick overview of what the 1E ITSM Connect app documentation pages will tell you.
Introducing 1E ITSM Connect
Implementing 1E ITSM Connect
Everything you need to know about getting the 1E ITSM Connect app installed and running in your network. This section is structured in a way that leads you through the three phases of a typical implementation project.
- Design Considerations — Information that will help you design and plan the implementation of in your organization.
- Requirements — Information that will help you design and plan the implementation of the 1E ITSM Connect app in your organization. This includes all the prerequisites and dependencies that are necessary to install the 1E ITSM Connect app.
- Preparation — What you will need to prepare in advance of implementing the 1E ITSM Connect app. Typically these are tasks that may take some time to organize, depending on how your organization works. A more complete checklist of tasks is provided in the Requirements page.
- Installing — How to download and install the 1E ITSM Connect app and perform post-installation configuration steps.
- Verifying — Basic verification tests that cover installation of the 1E ITSM Connect app.
Configuring 1E ITSM Connect
How to administer and maintain the 1E ITSM Connect app.
- User Management — Adding, updating and deleting users in ServiceNow.
- Instruction Management — Managing the Tachyon instructions made available to ServiceNow.
Using 1E ITSM Connect
How to use the 1E ITSM Connect app.
- Running, approving instructions and viewing responses — Running and approving Tachyon instructions from the ServiceNow Incidents page.
- Instruction History — Checking the instruction history in 1E ITSM Connect.
Troubleshooting
A general methodology for investigating issues with the 1E ITSM Connect app, as well as identifying key issues and their resolutions.
- Known issues — Lists of the current known issues with implementing, configuring and using the 1E ITSM Connect app.
- Configuration Issues — Troubleshooting common issues that you may be having with configuration.
- 1E ITSM Connect app messages — Lists of the 1E ITSM Connect app messages. These can be used to troubleshoot procedures on particular forms and pages of the interface.
Reference
All the 1E ITSM Connect app reference material.
- 1E ITSM Connect release information — Details of the AppClarity release history, current release notes and details of third-party licenses.
Copyright and trademark notices
All rights reserved. No part of this document or of the software (“the software”) to which it relates shall be reproduced, adapted, stored in a retrieval system, or transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, without permission from 1E Ltd. It is the responsibility of the user to use the software in accordance with this document and 1E Ltd shall not be responsible if the user fails to do so. Although every precaution has been taken in the preparation of this document, 1E Ltd and the authors assume no responsibility for errors or omissions, nor shall they be liable for damages resulting from any information in it.
Trademarks
1E, the 1E device, TACHYON, APPCLARITY, ACTIVEEFFICIENCY, NIGHTWATCHMAN, NOMAD BRANCH, NOMAD ENTERPRISE, PXE EVERYWHERE, DROWSY and DROWSY SERVER are trademarks belonging to 1E Ltd. 1E is registered in the UK, EU and the US. The 1E device is registered in the UK, EU, Australia and the US. NIGHTWATCHMAN is registered in the EU and the US. Nomad is registered in the EU and the US. DROWSY is registered in the UK. DROWSY SERVER is registered in the US.
MICROSOFT, WINDOWS, WINDOWS 7, WINDOWS VISTA, WINDOWS XP, SMS, CONFIGURATION MANAGER, INTERNET EXPLORER are all trademarks of Microsoft Corporation in the United States and other countries.
Mac is a trademark of Apple Inc., registered in the U.S. and other countries.