Summary

Everything you need to know about getting the 1E ITSM Connect app installed and running in your network. This section is structured in a way that leads you through the three phases of a typical implementation project.

• Design, including requirements
• Install, including preparation
• Verify

In this section...

Design Considerations

Information that will help you design and plan the implementation of in your organization.

Requirements

Information that will help you design and plan the implementation of the 1E ITSM Connect app in your organization. This includes all the prerequisites and dependencies that are necessary to install the 1E ITSM Connect app.

Preparation

What you will need to prepare in advance of implementing the 1E ITSM Connect app. Typically, these are tasks that may take some time to organize, depending on how your organization works. A more complete checklist of tasks is provided in the Requirements page.

Installing

How to download and install the 1E ITSM Connect app and perform post-installation configuration steps.

• Installing 1E ITSM Connect — Downloading and installing the 1E ITSM Connect V2 app.
• 1E ITSM Connect post-installation tasks — Post-installation tasks, which include mandatory and optional configuration tasks.

Upgrading from v1 to v2

Verifying

Basic verification tests that cover installation of the 1E ITSM Connect app.