• A Tachyon user with Actioners role on required instruction sets and management groups, as proxy for the 1E ITSM Connect app user role in ServiceNow.

User must be an AD domain account. This account does not belong to a specific person and can be regarded as a service account, it does not require an email address.

Tachyon roles can be predefined system (Global) roles or custom roles. Global roles have permissions on all instructions sets and all devices. Custom roles can be optionally configured for all instruction sets or limited instruction sets, and all devices or management groups.

• A Tachyon user with the Global Administrator role, or one or more users with the following roles:
  • Permissions Administrators role in order to create the above users and assign them to roles. Also create custom roles, and assign them to some instruction sets and management groups.
  • Consumer Administrators role in order to register the ServiceNow consumer.
• Optionally a Tachyon user with the Global Administrator role, or the following roles:
  • Instruction Set Administrators role in order to upload instruction definitions and create instruction sets
  • Management Group Administrators role in order to create Management groups if desired

Users must be AD domain accounts. The above system roles can be substituted for equivalent custom roles.

• The latest version of the 1E Core App needs to be installed and configured in your ServiceNow Instance

• At least one ServiceNow user for each of the roles in the following table:
  

  Role name	Additional ServiceNow roles required	Description
  x_1e_connect.Tachyon_Admin	<None>	This role allows its users to configure the 1E ITSM Connect app, in addition to having the same rights as the x_1e_connect.Tachyon_User role. ServiceNow admin users must change their application scope to 1E ITSM Connect in order to configure the app, and retrieve instructions.
  x_1e_connect.Tachyon_User	ITIL (for access to ITSM incidents)	This role grants its users access to incidents and the ability to run Tachyon instructions. This role maps on to the proxy Tachyon actioner.
  x_1e_connect.Tachyon_Approver	<None>	This role allows its users to approve Tachyon instructions that require approval.
  x_1E_core_connect.user	<None>	When adding any of the above roles to a user, the x_1E_core_connect.user role is also inherited automatically. Please refer to 1E Core 2.0 - Requirements for more details.