Welcome to the 1E ITSM Connect 3.0 documentation space. Here we describe all aspects of configuring and using the 1E IT service management (ITSM) Connect app.  Here's a quick overview of what the 1E ITSM Connect app documentation pages will tell you.

Introducing 1E ITSM Connect

1E ITSM Connect integrates Tachyon with ServiceNow - enabling your help desk associates to trigger Tachyon instructions from within the incident management module of ServiceNow, providing real-time investigative and remedial tools at the point where they are needed.

Implementing 1E ITSM Connect

Everything you need to know about getting the 1E ITSM Connect app installed and running in your network. This section is structured in a way that leads you through the three phases of a typical implementation project.

  • Design ConsiderationsInformation that will help you design and plan the implementation of 1E ITSM Connect in your organization.
  • RequirementsInformation that will help you design and plan the implementation of the 1E ITSM Connect app in your organization. This includes all the prerequisites and dependencies that are necessary to install the 1E ITSM Connect app.
  • PreparationWhat you will need to prepare in advance of implementing the 1E ITSM Connect app. Typically, these are tasks that may take some time to organize, depending on how your organization works. A more complete checklist of tasks is provided in the Requirements page.
  • InstallingHow to download and install the 1E ITSM Connect app and perform post-installation configuration steps.
  • Upgrading
  • VerifyingBasic verification tests that cover installation of the 1E ITSM Connect app.
Configuring 1E ITSM Connect

How to administer and maintain the 1E ITSM Connect app.

Using 1E ITSM Connect

How to use the 1E ITSM Connect app.

Troubleshooting

A general methodology for investigating issues with the 1E ITSM Connect app, as well as identifying key issues and their resolutions.

  • Known issuesLists of the current known issues with implementing, configuring and using the 1E ITSM Connect app.
  • Configuration IssuesTroubleshooting common issues that you may be having with configuration.
  • 1E ITSM Connect app messagesLists of the 1E ITSM Connect app messages. These can be used to troubleshoot procedures on particular forms and pages of the interface.
Reference

All the 1E ITSM Connect app reference material.


 

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All rights reserved. No part of this document or of the software (“the software”) to which it relates shall be reproduced, adapted, stored in a retrieval system, or transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, without permission from 1E Ltd. It is the responsibility of the user to use the software in accordance with this document and 1E Ltd shall not be responsible if the user fails to do so. Although every precaution has been taken in the preparation of this document, 1E Ltd and the authors assume no responsibility for errors or omissions, nor shall they be liable for damages resulting from any information in it.

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