Summary

Lists of the 1E ITSM Connect app messages. These can be used to troubleshoot procedures on particular forms and pages of the interface.


On this page:

The following tables show the info/success messages on various pages:

Incident Form

Error Messages

S.No.

Symptom

Description

Workaround

1A message "Please select any specific instruction to run."  is being shown under '1E ITSM Connect' tab on incident formThis message is shown when user clicks on 'Run Instruction' button under '1E ITSM Connect' tab on incident form with out selecting an instruction in instruction box.There is no instruction selected in the Instructions box. You should select the instruction you want to run using the instruction box under the 1E ITSM Connect tab on the incident form and then click the Run Instruction button to execute that instruction.
2A message "Please provide values for all the parameters" is being shown under '1E ITSM Connect' tab on incident formThis message is shown when user clicks on 'Run Instruction' button under '1E ITSM Connect' tab on incident form without filling in all the required parameters for executing the instruction.The value for required instruction parameters are not filled. You should fill in appropriate values to all the instructions parameters before hitting run instruction button.
3

A message "Instruction has been rejected. Please try again or contact your administrator if problem persists." is being shown under '1E ITSM Connect' tab on incident form

This message appears when the Consumer Workflow is not configured correctly in our Tachyon EnvironmentFollow the steps in 1E Core v2 - Preparation, in the Editing the ServiceNow consumer workflow section


Information Messages

Message

Description

View - the instructions that are still in progress.

If there are related instruction in status: Approval Required

<attachment_name> attached successfully. Click on 'Manage Attachments' to view all attachments

Attachments

App Configuration page

Failure Messages:

Message

Description

Workaround

Server connection test failed. Please validate your credentials and 1E Core app server configuration details.

The Test Server Connection failed

Check the configuration settings in the 1E Core App Configuration Page

Instructions retrieval failed. Please validate your credentials and 1E Core app server configuration details.

Retrieve Instructions failed

Check the configuration settings in the 1E Core App Configuration Page

Experience entitlement validation failed. Please validate your credentials and 1E Core app server configuration details.

Check Entitlement failedCheck the configuration settings in the 1E Core App Configuration Page

Success Messages:

Message

Description

Connection test was successful.

The Test Server Connection succeeded

Instructions retrieved successfully.

Retrieve Instructions succeeded

Experience entitlement validation successful.

Check Experience Entitlement succeeded

Multi-tenant Configuration

Failure Messages:

Message

Description

Workaround

Server connection test failed. Please validate your credentials and Multi-Tenant Configuration details.

The Test Server Connection failed

Check the configuration settings and validate the credentials in the Multi-Tenant Configurations page

Instructions retrieval failed. Please validate your credentials and Multi-Tenant Configuration details.

Retrieve Instructions failedCheck the configuration settings and validate the credentials in the Multi-Tenant Configurations page

Experience entitlement validation failed. Please validate your credentials and Multi-Tenant Configuration details.

Check Entitlement failedCheck the configuration settings and validate the credentials in the Multi-Tenant Configurations page

Success Messages:

Message

Description

Connection test was successful.

The Test Server Connection succeeded

Instructions retrieved successfully.

Retrieve Instructions succeeded

Experience entitlement validation successful.

Check Experience Entitlement succeeded