Tachyon proxy user
User must be an AD domain account. This account does not belong to a specific person and can be regarded as a service account, it does not require an email address.
Tachyon roles can be predefined system (Global) roles or custom roles. Global roles have permissions on all instructions sets and all devices. Custom roles can be optionally configured for all instruction sets or limited instruction sets, and all devices or management groups.
A Tachyon user with the Global Administrator role, or one or more users with the following roles:
The users must be AD domain accounts. The above system roles can be substituted for equivalent custom roles.
Compatibility matrix for ServiceNow apps with 1E Core and Tachyon Platform
The following table contains details of all currently supported 1E ServiceNow integration apps. Use this table as a reference to ensure you are using the correct combination of apps for your needs. Each app is dependent on a 1E Core app and a Tachyon installation.
|Version||Compatible with 1E CMDB Connect v1.0.1||Supported ServiceNow release versions||Purpose|
|Core 2.0||Core 2.1||Core 2.1||Core 2.1|
|Orlando, Paris, Quebec|
Platform enabler. Provides copy of Tachyon instructions.
Multi tenant support (new in v2.0).
Support for 1E CMDB Connect app (new in v2.1).
|1E Tachyon CMDB Connect|
Orlando, Paris, Quebec
Integrates ServiceNow CMDB with Tachyon. Populates/updates a ServiceNow CMDB using device data from Tachyon.
If an app is compatible with v1.0.1 or later, then it can use Tachyon to fetch device details and use those devices.
|1E ITSM Connect||3.2.1||Paris, Quebec|
Integrates ServiceNow ITSM with Tachyon.
Support for 1E Core (new in 2.0.0).
Tachyon Device View and Experience integration (new in v3.0).
Domain separation (new in v3.1).
Support for 1E CMDB Connect app (new in v3.2).
Madrid, New York, Orlando
1E Service Catalog Connect
Madrid, New York, Orlando, Paris, Quebec
Integrates ServiceNow Service Catalog with Tachyon. Provides a UI like 1E Shopping – allows WSA to be invoked by ServiceNow and report WSA requests.
Guided Tour, and running any Tachyon instruction (new in v2.0.1).
|1E Virtual Assistant|
Orlando, Paris, Quebec
|Provides a Virtual Agent for ServiceNow, supporting various topics some of which use Tachyon instructions.|