Summary

How to use the 1E ITSM Connect app. The main purpose of the 1E ITSM Connect app is to enable ServiceNow to leverage the capabilities of Tachyon and allow super-fast investigation of your network environment to retrieve sets of devices that you can then run immediate actions on.

In this section...

Running, approving instructions and viewing responses

Running and approving Tachyon instructions from the ServiceNow Incidents page.

Instruction History

Checking the instruction history in 1E ITSM Connect.

Device Information and Experience scores

ITSM Connect now lets you view the device information and Experience scores from Tachyon.