How to use the 1E ITSM Connect app. The main purpose of the 1E ITSM Connect app is to enable ServiceNow to leverage the capabilities of Tachyon and allow super-fast investigation of your network environment to retrieve sets of devices that you can then run immediate actions on.
In this section...
Running and approving Tachyon instructions from the ServiceNow Incidents page.
Checking the instruction history in 1E ITSM Connect.
ITSM Connect now lets you view the device information and Experience scores from Tachyon.