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Document Purpose and Conventions

This document has the following aims:

  • To provide instructions to delegates to enable completion of the practical training labs
  • Where relevant, provide guidance which can be used during real world implementations

The following conventions are used to highlight important information.

Warning
Hot Tip
Best practice
Discussion point
Indicates the virtual machine that should be used for the exercise or task.

Lab Information

The lab environment consists of the following computers:

Computer

Role

Subnet

AD Site

1ETRNDC

Domain controller for the 1ETRN.LOCAL domain. The ConfigMgr package source folder is located on this server.

10.0.0.0/24

Datacenter

1ETRNCM

ConfigMgr server with a local SQL instance. All ConfigMgr roles are installed in this server.

10.0.0.0/24

Datacenter

1ETRNAP

Application server that will host the ActiveEfficiency server and database. SQL is installed locally.

10.0.0.0/24

Datacenter

1ETRNW71

Windows 7 client computer

10.0.1.0/24

RemoteOffice

1ETRNW72

Windows 7 client computer

10.0.2.0/24

RemoteOffice

1ETRNW73

Windows 7 client computer

10.0.1.0/24

RemoteOffice

1ETRNW101

Windows 10 client computer

10.0.1.0/24

RemoteOffice

1ETRNW102

Windows 10 client computer

10.0.2.0/24

RemoteOffice


The password for all accounts used in the lab environment is: Passw0rd

Ignore any patching popups on our servers. We have deliberately left them unpatched to show patching via Patch Success and/or Nomad

Unless otherwise indicated, logon to the lab VMs using the following accounts

System

Account

1ETRNDC

1ETRN\Administrator

1ETRNAP

1ETRN\AppInstaller

1ETRNCM

1ETRN\SCCMAdmin

1ETRNW71

1ETRN\User

1ETRNW72

1ETRN\User

1ETRNW73

1ETRN\User

1ETRNW101

1ETRN\User

Using Experience


This course is designed to teach you how to use the Experience application within Tachyon. 

Lab Overview

In this lab you will carry out the following exercises (Ex):

Ex 1 - Tachyon Experience v8.0 - Using Experience - The Experience Screens

  • Using Experience
  • The Experience screens
    • Overview Screen
    • Categories Screen
    • Stability Screen
    • Responsiveness Screen
    • Performance Screen
    • Sentiment Screen
  • Advanced Analytics Screens
    • Network Screen
    • Boot and Login Screen
  • Inventory Management Screens
    • Devices Screen
    • Software Screen
    • Users Screen
    • User Engagement
  • Screen Configuration
    • Select Metrics
    • Create Favourites
    • Edit Layout

Ex 2 - Tachyon Experience v8.0 - Using Experience - EUC Manager Tasks

  • Using Experience - As the EUC Manager
  • Working with Experience - EUC Manager
    • Using Experience as the EUC Manager
  • Creating Surveys - EUC Manager
    • Create a Sentiment Survey
    • Enable and Deploy the Engagement
    • Monitoring the new Engagement
    • Respond to an Engagement
    • View Responses
    • Adding the new Engagement to the Sentiment page
  • Create an Info Survey
    • Create the Info Survey
    • Enable and Deploy the Engagement 
    • Monitoring the new Engagement 
    • Respond to an Engagement 
    • View Responses
    • Do not disturb...
  • Broadcasting information via Announcements
    • Creating a new Announcement
    • Enable and Deploy the Announcement
    • Interact with the Announcement
    • Viewing the announcement responses

Ex 3 - Tachyon Experience v8.0 - Using Experience - Level 1/2 Operators

  • Using Experience as Level 1/2 Operators
    • Focussing on specific device experience
    • Further investigating the device using Explorer
    • Resolving the issue

Ex 4 - Tachyon Experience v8.0 - Using Experience - Level 3 User

  • Using Experience as L3 User 
    • Investigating enterprise-wide software experience
    • Viewing the Software Crashes page
  • Alternative Action
    • Investigate via the Software page
    • Exploring the devices in real-time
    • Following up to find what video adapters are installed

Ex 5 - Tachyon Experience v8.0 - Using Experience - The Device View

  • The Device view in other Tachyon Platform applications
    • Where is the Device view visible in Tachyon Platform?
  • Exploring a device from the Device View
    • Explore a device
  • Closing the Device View
    • How to close the Device view
  • The Device View tabs and panels
    • The Overview tab and panels
    • The Download tab and panels
    • The Experience tab and panels
    • The Hardware tab and panels
    • The Network tab and panels
    • The Policies tab and panels
    • The Software tab and panels
    • The 1E Client tab and panels