Tachyon Experience v8.0 - Using Experience - Lab Guide

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Document Purpose and Conventions

This document has the following aims:

To provide instructions to delegates to enable completion of the practical training labs
Where relevant, provide guidance which can be used during real world implementations

The following conventions are used to highlight important information.

Warning

Hot Tip

Best practice

Discussion point

Indicates the virtual machine that should be used for the exercise or task.

The lab environment consists of the following computers:

Computer	Role	Subnet	AD Site
1ETRNDC	Domain controller for the 1ETRN.LOCAL domain. The ConfigMgr package source folder is located on this server.	10.0.0.0/24	Datacenter
1ETRNCM	ConfigMgr server with a local SQL instance. All ConfigMgr roles are installed in this server.	10.0.0.0/24	Datacenter
1ETRNAP	Application server that will host the ActiveEfficiency server and database. SQL is installed locally.	10.0.0.0/24	Datacenter
1ETRNW71	Windows 7 client computer	10.0.1.0/24	RemoteOffice
1ETRNW72	Windows 7 client computer	10.0.2.0/24	RemoteOffice
1ETRNW73	Windows 7 client computer	10.0.1.0/24	RemoteOffice
1ETRNW101	Windows 10 client computer	10.0.1.0/24	RemoteOffice
1ETRNW102	Windows 10 client computer	10.0.2.0/24	RemoteOffice

The password for all accounts used in the lab environment is: Passw0rd

Ignore any patching popups on our servers. We have deliberately left them unpatched to show patching via Patch Success and/or Nomad

Unless otherwise indicated, logon to the lab VMs using the following accounts

This course is designed to teach you how to use the Experience application within Tachyon.

In this lab you will carry out the following exercises (Ex):

Using Experience
The Experience screens
- Overview Screen
- Categories Screen
- Stability Screen
- Responsiveness Screen
- Performance Screen
- Sentiment Screen
Advanced Analytics Screens
- Network Screen
- Boot and Login Screen
Inventory Management Screens
- Devices Screen
- Software Screen
- Users Screen
- User Engagement
Screen Configuration
- Select Metrics
- Create Favourites
- Edit Layout

Using Experience - As the EUC Manager
Working with Experience - EUC Manager
- Using Experience as the EUC Manager
Creating Surveys - EUC Manager
- Create a Sentiment Survey
- Enable and Deploy the Engagement
- Monitoring the new Engagement
- Respond to an Engagement
- View Responses
- Adding the new Engagement to the Sentiment page
Create an Info Survey
- Create the Info Survey
- Enable and Deploy the Engagement
- Monitoring the new Engagement
- Respond to an Engagement
- View Responses
- Do not disturb...
Broadcasting information via Announcements
- Creating a new Announcement
- Enable and Deploy the Announcement
- Interact with the Announcement
- Viewing the announcement responses

Using Experience as Level 1/2 Operators
- Focussing on specific device experience
- Further investigating the device using Explorer
- Resolving the issue

Using Experience as L3 User
- Investigating enterprise-wide software experience
- Viewing the Software Crashes page
Alternative Action
- Investigate via the Software page
- Exploring the devices in real-time
- Following up to find what video adapters are installed

The Device view in other Tachyon Platform applications
- Where is the Device view visible in Tachyon Platform?
Exploring a device from the Device View
- Explore a device
Closing the Device View
- How to close the Device view
The Device View tabs and panels
- The Overview tab and panels
- The Download tab and panels
- The Experience tab and panels
- The Hardware tab and panels
- The Network tab and panels
- The Policies tab and panels
- The Software tab and panels
- The 1E Client tab and panels

Next Page
Ex 1 - Tachyon Experience v8.0 - Using Experience - The Experience Screens