MID Server
When ServiceNow is not able to access the Tachyon Server (Master Stack) over the Internet, then you require a ServiceNow MID Server. In this scenario, you will install both the Tachyon Server and the MID Server on your local network, so that the MID Server can then access ServiceNow on the Internet, thereby acting as a bridge between the two.
You can use the same MID server for 1E Core and 1E Service Catalog Connect.
Users and roles
1E Service Catalog Connect uses 1E Shopping to invoke the Windows Servicing Assistant (WSA), and uses Tachyon to run instructions, each from newly created catalog items within 1E Service Catalog Connect 2.0.
The following table describes the 1E Service Catalog Connect app roles.
Role name | Additional ServiceNow roles required | Description |
---|---|---|
x_1e_service_catal.shopping_admin | n/a | This role allows its users to configure the 1E Service Catalog Connect app, in addition to having the same rights as the x_1e_service_catal.shopping_user role. ServiceNow admin users must change their application scope to 1E Service Catalog Connect in order to configure the app. |
x_1e_service_catal.shopping_user | n/a | This role grants its users access to invoke WSA and select catalog items tied with tachyon instructions. |
The x_1e_service_catal.shopping_user and x_1e_service_catal.shopping_admin roles are created automatically when you install the 1E Service Catalog Connect application.
The x_1e_core_connect.user role is automatically inherited when a user is granted any of the roles above.