Add the Service Catalog Connect app user to Tachyon
ServiceNow users that log in to the 1E Service Catalog Connect app will actually be interacting with Tachyon using a user account that is configured on the 1E Service Catalog Connect app's Tachyon Settings page. This user retrieves, executes and approves instructions and fetches responses from Tachyon using Tachyon's API and the consumer added above.
In our example, we will add the user to Tachyon. The user must already exist in AD and the username must have a maximum length of 20. The added account will have the following function and the following system roles applied:
|User account||Function||Assigned Tachyon role|
|Contoso\ServCatConnect||Tachyon user||Global Actioners|
System (global) roles allow access to all instruction sets and all devices. We could define more granular permissions using custom roles instead of system roles. This would involve creating the custom role in Tachyon and assigning specific instruction sets and management groups, ensuring both roles are configured with an instruction set and management group.
Please refer to:
- Design Considerations to understand more about app roles, the user, Tachyon roles, instruction sets and management groups
- Tachyon 5.0 - The Permissions Menu for more detail on how to permission roles in Tachyon 5.0
- Post-Installation Tasks on how to configure users in ServiceNow
- User Management on setting up users in ServiceNow.