The user experience

This section describes what users experience when they choose to reinstall Windows on their computer which involves partitioning or formatting a disk. In each phase of the deployment, we will illustrate what is likely to happen and how to mitigate errors when they arise.

There are eight phases you can have for this deployment type:

  1. Choosing the deployment
  2. Telling us where they are 
  3. Showing them the list of applications they keep or lose in the deployment
  4. Files and folders they can choose to backup
  5. Requesting additional storage
  6. Displaying a summary of their actions
  7. Running background checks
  8. The outcome of the deployment

Walking your through the user experience

Banner on the Shopping Web

Start hereObservations

Banner on the Shopping Web

Why can't I see the banner on the Shopping web?

If you can't see the banner on the Shopping web, it is likely that:

  • you or the device you are using may not yet be associated with the groups that can do this
  • your Shopping administrator has not created a Windows Servicing Assistant banner or Windows Servicing Assistant Deployment
The Start screen

Choosing the type of deploymentObservations

The Start screen

Always displayed for you to choose the type of deployment you want.

The Location screen

Where the deployment is initiated fromObservations

The Location screen

Displayed for you to tell us where you are initiating the deployment from.

Why can't I see the Location screen?

You will not see this screen if:

The Applications screen

Changes to applicationsObservations

Only displayed:

The list will show applications that will be retained, replaced or upgraded by Application Migration rules. Installed applications that are normalized in the catalog for which no Application Migration rule exists will show the New state to be Removed. Applications excluded in the Application Migration admin UI will not be included in this list.

Why can't I see the Applications screen?

You won't see the list of applications:

The User Backup screen

Files and folders to be backed-upObservations

The User Backup screen

Only displayed:

When you have made your selection, a prompt is displayed. 

The User Backup

The deployment cannot continue unless this is resolved.

Prompt that a service may be down

Why can't I see the User Backup screen to backup my files up?

You can only see this screen if you asked us to:

  • migrate you from your existing PC to a new one
  • wipe your existing PC as part of the OS deployment and install a fresh one whilst maintaining all your data on the hard drive
  • wipe your existing PC as part of the OS deployment and install a fresh one without maintaining any of your existing data on the hard drive

Why can't I back up any files or folders even though I can see the User Backup screen?

Your Shopping administrator hasn't allowed you to do so even though the screen is displayed when you asked us to :

Why can't I select some folders?

Your Shopping administrator hasn't allowed you to do so.

The USB Media screen

Requesting additional storageObservations

The USB Media screen

Only displayed:

A series of checks are made when a USB device is discovered:

  • to ensure it is of sufficient capacity
    USB device has insufficient capacity
  • to ensure that there is enough space on it
    USB device has insufficient space
  • to ensure it is in the right format
    USB device not in the right format

Why can't I see the USB screen?

You won't see this screen if:

  • the use of USB media is prohibited in your environment
  • we haven't asked for it
  • if there is enough storage space in the the local cache to hold for the required content

What devices are supported by WSA and why are they used?

Any peripheral device that plugs into the PC via the USB port as long as it is formatted to the NTFS file system. These devices are used to hold Packages for Task Sequences and USMT data. Whether these devices can be used or not depends on how the WSA deployment was configured.

What happens if the USB drive is full?

If the USB device does not have sufficient space during the download check process, you will need to make space or provide in a USB device with enough space.

What happens to the personal data on the USB device? Will it be deleted?

Any data outside the  1EWSA  folder is preserved.

Can I copy or move WSA data from one USB device to another?

You can copy or move the 1EWSA folder from one USB device to another as long as you ensure that the storage space on the new USB device meets the original requirements determined in the estimation process.

The Connection screen

Getting details for the remote connectionObservations

The Connections screen

Connection credentials are mandatory:
Connection credentials are mandatory 

I'm connecting remotely. Why can't I see this screen?

You'll only see this screen if your Shopping administrator has asked you to provide your VPN or wireless credentials and if:

The Summary screen

A quick summaryObservations

The Summary screen

Always displayed to show you what is going to take place for this deployment.
The Readiness screen

Making sure you are good to goObservations

The Readiness screen

These checks are run twice – of particular interest is the Content Download Checks:

  • On the first pass, the test is to ensure that the content has been successfully downloaded
  • On the second pass, the test is to verify that the content is not corrupt, if it is, a System Error is displayed
  • All other checks are repeated – you may have left you computer for a considerable amount of time and these tests are to ensure that nothing has changed in the meantime

When readiness checks are complete and no errors are encountered:
Completed readiness checks 


  • impediments – if any of these are discovered, the deploy can continue only if the user resolves them:
    • System running on battery – use mains power
      System running on battry 
    • System running on WiFi – use a wired connection
    • USB device not connected or properly connected – check USB device
  • terminal errors – if any of these are discovered, the deployment cannot continue until they are resolved:
    • System check errors
      Readiness check system error 
    • task sequence fails to run – if you do not see the task sequence running in the background, we recommend you inform the administrator so that they can investigate the issue
      Task sequence running in the background

The Complete screen

The results of the deploymentObservations

The Complete screen

If these errors are reported, they will need to be resolved before you can rerun the deployment.

If you are running this remotely and do not see the complete screen after a considerable time, reestablish your remote connection manually to see the outcome of the deployment.

  • Unable to reinstall Windows
    Unable to reinstall Windows
  • Unable to establish remote connections (VPN or WiFi)