You can shop for popular or featured applications, check the status of your pending or completed orders, configure your shopping preferences when you log-in to the Shopping Web.

Setting up your preferences

You can change how Shopping displays information to suit your preferences by clicking the configuration icon located next to My Software or Notifications icons at the top right corner of the Shopping Web portal.

In the Personalise page, you can view information about the machine and its current user, enable or disable application deployment notifications, view the diagnostics page which is useful to Shopping administrators when troubleshooting issues and schedule convenient times when applications are delivered to you.
shopping web personalise settings

On this page:

The Delivery Windows has a planner that lets you determine a convenient time when applications can be installed on your computer. For example, to stop Shopping from delivering applications between 0800 and 1700 on a Monday:

  1. Scroll down to the planner.
  2. In the Monday column, create a non-delivery block by clicking the 0800 cell and dragging down to the 1700 cell. You can create more non-delivery blocks by dragging and dragging in the different days of the week or create more than one non-delivery block for in a day. 
  3. To modify an existing block, you can:
    1. Move a block to a new time, click the top of the block and drag it to a new location
    2. Change the end time of the block, click the bottom of the block and drag it to the new end time
    3. Delete a block, select the block and click Delete, you will be prompted to confirm the deletion.

Non-delivery blocks

Featured, trending and latest application views

Shopping displays applications on its home page in three pre-configured views.

ViewExplanation

Featured

Applications that have been configured by a Shopping Administrator in the Manage Featured Items section. If Featured Items has not been configured, the top 20 applications are displayed in alphabetical order.

Trending

The most requested applications.

Latest

The 20 most recent applications available in the Shopping web.


Placing an order for an application

  1. If you are shopping from your desktop:
    1. Enter the URL for the Shopping web in your browser.
    2. In the Shopping web, click Home. If you see the Self Service tab, click that first followed by Home.
    3. Locate the application you want and click Request.
    4. Click Request. A notification is displayed in the banner displaying the status of your request, for example ORDER PLACED.
  2. If you are shopping from your mobile device:
    1. Enter the URL for the Shopping portal from your mobile device.
    2. Locate the mobile application you want and click Download. You will only see mobile applications where it is configured as a mobile application by your administrator, it has a link created to the respective App Store and if you are allowed to shop for these applications according to the user group you belong to.
    3. You are taken to the respective App Store for your mobile device where you can install the application. Mobile applications are not subject to the approval process.

When you have shopped for an application, its tile will still remain on the Shopping page and display its current status.

You can get an overview of the status by clicking the tile or by clicking My Software (computer icon in the top right corner) of the Shopping Web portal.


Home - self service

Searching for applications

If you know the name of the application but not its category or if you do not see the application you want, you can always search for it. To search for an application: 

  1. Click the search box (located at the top right of the Shopping portal).
  2. Type the name of the application you are looking for.
  3. Click the magnifying glass icon to search for application.
  4. Locate the application you want and place an order for it, refer to Placing an order for an application for details.

You can only search for applications based on your role-based access control (RBAC) security scope, refer to Role based access control in Shopping for details. When a search returns a result set, following a link takes you to the details page of the application where search terms are highlighted (self-service view for administrators).

The Shopping Web uses the internal web service which must be available for search to work. You will need to clear your browser cache for the new search feature to work.

A query is made up of terms (single and phrases) and operators.  A single term is a single word such as drive whilst a phrase is a group of words surrounded by double quotes such as "paint shop". When you use simple search terms, Shopping returns matches with the search term as well as inflections of the term. For example:

  • drive returns drive, driven, drives, driving, etc.

Advanced searches makes use of:

  • Phrases – searches using phrases are constrained or expanded using particular connectives. For example:
    • [ +paint +shop ] returns paint and shop
    • [ paint or shop ] returns paint or shop
    • [ paint -shop ] returns paint and not shop
  • Exact matches – to search for an exact match, wrap the search term in double quotes (""). For example:
    • "paint shop" returns paint shop
  • Wildcards searches – these searches make use of the wildcard (*) symbol to return 0 or more characters in the search term. You cannot use the wildcard character as the first character of a search term. For example:
    • pain* returns painpaint, painting
  • Contains searches – search terms without square brackets ([]) or double quotes ("") returns a result set containing the search term. For example:
    • pain returns paint, painting xyzpaint, etc.
  • Proximity searches – these searches make use of the tilde (~) symbol at the end of the search term to return results where the search terms are within a specific distance away from each other. For example, to search for paint and shop within 1 word of each other:
    • paint shop"~1 returns paint near shop

Viewing application details

To view the details of an application:

1. Point your mouse to the application tile and click its title, for example Adobe Acrobat.



View application details

2. The details for the application are displayed.

Display application details

Approvals, refusals and installation notifications

If an application requires approval, you will receive an email notification when your order is approved or rejected by an approver. 

If the type of approval is chained, the approval process simply continues until all the approvers sanction your order, or when one of them rejects your order. You will receive an email at each stage of the process.

If the type of approval is not chained, then any approver can approve or reject your order.



Approval email notification


When your order is approved, Configuration Manager will download and install the application on your computer. You will receive an email notification when it is successfully installed and is ready for use.

If the installation fails, both you and the Shopping administrator are sent an email notification. 

Application installed email notification

Tracking your orders

To track your orders:

  1. Click My Software (computer icon in the top right corner) to show the applications that are installed on the machine you're logged in from.
  2. Click All Orders to view a list of all orders you have placed.

    The statuses for non-Configuration Manager applications are:

    • Approved – for approval-based applications, displayed when the approval process is completed. For non-approval-based applications, displayed immediately because they are automatically approved.
    • Rejected – displayed when an application is rejected
    • Addition pending – displayed when an AD integration application is approved or does not require an approval
    • Succeeded – displayed when Shopping has succeeded in adding the user and machine to the AD group specified for the AD integration application
    • Addition failed – displayed when Shopping fails to add the user and machine to the AD group specified for the AD integration application
    • Removal pending – displayed for AD Integration applications with the Revoke group membership on uninstall option selected, after the user has clicked on the Uninstall button but prior to the AD group removal
    • Removed – displayed when Shopping has succeeded in removing the user and machine from the AD group specified for the AD integration application
    • Removal failed – displayed when Shopping fails to remove the user and machine from the AD group specified for the AD integration application

    The statuses for Configuration Manger applications are:

    • Install Pending – displayed when the application is shopped for but not yet installed
    • Installed – displayed when the application has been installed
    • Install Failed – displayed when the application fails to install
    • Uninstall Pending – displayed for applications with an uninstall program, after the user has clicked on the Uninstall button but prior to the uninstallation having been completed
    • Uninstalled – displayed when an application with an uninstall program has been successfully uninstalled
    • Uninstalled Failed – displayed when an application fails to uninstall
    • Rejected – displayed when an application is rejected during the approval process

    The statuses for Configuration Manager user-centric applications are:

    • Provision Pending – displayed when the user has shopped for a Configuration Manager user-centric application prior to the receiver posting back the status of the application
    • Provisioned – displayed when the receiver posts back that the user has successfully been added to the associated collection in Configuration Manager
    • Provision Failed – displayed when the receiver posts back that the user has failed to be added to the associated collection in Configuration Manager
  3. You can click on one of the following tabs to filter the list of orders
    • Approved - to view all your approved orders
    • Rejected  - to view your list of rejected orders
    • Pending Approval - to see your list of orders awaiting approval - from here you can Cancel pending orders.

Cancelling pending orders

If you decide that you no long want an order that is pending approval, you can cancel it by:

  1. Click My Software (computer icon in top right corner)
  2. Click Pending Approval
  3. Under Action, click Cancel
  4. Click Yes to confirm the cancellation.
  5. You can review the status under All Orders.
If workflow integration is enabled, an email is sent to the approver and the deputy approver notifying them of the cancellation and a Create Request Cancelled workflow task is created to update the workflow.

Uninstalling applications

It is good practice to uninstall applications from your computer once you are done with them to free up licenses for someone else to use. As long as the Shopping administrator has configured the application with the uninstall option.

  1. In the Shopping portal, click on My Software (computer icon in top right corner)
  2. Click on the All Orders tab.
  3. If your administrator has provided an uninstall capability for an application, it will have an Uninstall button in the Action column.
  4. Locate the application you want to uninstall, and click on the Uninstall button. The application will subsequently be uninstalled from your machine by Shopping, via Configuration Manager.
  5. You can review the uninstall status under All Orders.


Completed orders

Self-service OS migration

When an OS deployment application is made available to you, your Shopping home page displays a Windows upgrade tile in the banner that enables you to run the upgrade. 

Your administrator will have set up the OS migration to use one of two different Shopping OS deployment wizards, each can be customized so the number and appearance of the screens may look different to the ones shown below.


OS deployment available

Shopping WSA Wizard

The WSA wizard behaves in different ways depending on your situation. WSA supports deployments over WiFi and in remote locations connected by VPN. It also supports the use of external USB media to back up data and settings. However, if you are upgrading your computer in your office, your administrator may have allowed your data to be automatically backed up temporarily onto another local computer. Your administrator may have chosen to remove, retain or upgrade your applications. In either case, you can shop for applications after the upgrade.

Your administrator will generally refer to each scenario using jargon similar to the following. To see how each scenario looks, click on the links below.

The In-place upgrade scenario is used to upgrade the computer you are currently using. This is a simple upgrade that retains local data and settings without needing them to be backed up. Applications may also be upgraded.

 Click here to view the In-Place Upgrade user experience...

The user experience 

There are seven phases for this deployment type if you are running the upgrade from the office:

  1. Choosing the deployment
  2. Telling us where they are
  3. Showing them the list of applications they keep or lose in the deployment
  4. Requesting additional storage
  5. Displaying a summary of their actions
  6. Running background checks
  7. The outcome of the deployment

If you are remote, there is an additional step where we request your connection details, just after requesting additional storage.

Walking you through the user experience

Banner on the Shopping Web
Start hereObservations

Banner on the Shopping Web

Why can't I see the banner on the Shopping web?

If you can't see the banner on the Shopping web, it is likely that:

  • you or the device you are using may not yet be associated with the groups that can do this
  • your Shopping administrator has not created a Windows Servicing Assistant banner or Windows Servicing Assistant Deployment
The Start screen

Choosing the type of deploymentObservations

The Start screen

Always displayed for the user to choose the type of deployment they want.
The Location screen

Where the deployment is initiated fromObservations

The Location screen

Displayed for the user to tell us where they are initiating the deployment.

Why can't I see the Location screen?

You will not see this screen if:


The Applications screen

Changes to applicationsObservations

Only displayed:

For an In-place upgrade, the list will show applications that will be replaced or upgraded by Application Migration rules. Any applications for which no rules are applicable will remain installed as the In-place Upgrade does not remove any applications.

If you are unable to retrieve the list of applications that are changing, click Retry.
Network issues preventing applications from being retrieved
If you are still unable to see the list, click Next to continue to the next screen.

Why can't I see the Applications screen?

You won't see the list of applications:

The USB Media screen

Requesting additional storageObservations

The USB Media screen

Only displayed:

A series of checks are made when a USB device is discovered:

  • to ensure it is of sufficient capacity
    USB device has insufficient capacity 
  • to ensure there is enough space on it
    USB device has insufficient space 
  • to ensure it is in the right format
    USB device not in the right format 

Why can't I see the USB screen?

You won't see this screen if:

  • the use of USB media is prohibited in your environment
  • we haven't asked for it
  • if there is enough storage space in the the local cache to hold for the required content

What devices are supported by WSA and why are they used?

Any peripheral device that plugs into the PC via the USB port as long as it is formatted to the NTFS file system. These devices are used to hold Packages for Task Sequences and USMT data. Whether these devices can be used or not depends on how the WSA deployment was configured.

What happens if the USB drive is full?

If the USB device does not have sufficient space during the download check process, you will need to make space or provide in a USB device with enough space.

What happens to the personal data on the USB device? Will it be deleted?

Any data outside the  1EWSA  folder is preserved.

Can I copy or move WSA data from one USB device to another?

You can copy or move the 1EWSA folder from one USB device to another as long as you ensure that the storage space on the new USB device meets the original requirements determined in the estimation process.

The Connections screen

Getting details for the remote connectionObservations

The Connection screen

Only displayed:

From Shopping 6.0, WSA will attempt to prepopulate the WiFi password field from the user's WiFi profile. If the password cannot be retrieved the field will remain blank and the user will need to enter the password manually.


I'm connecting remotely. Why can't I see this screen?

You'll only see this screen if your Shopping administrator has asked you to provide your VPN or wireless credentials and if:

The Summary screen

 

A quick summaryObservations

The Summary screen

Always displayed to show the user what is going to take place for this deployment.
The Readiness screen

Making sure you are good to goObservations

The Readiness screen

These checks are run twice – of particular interest is the Content Download Checks:

  • On the first pass, the test is to ensure that the content has been successfully downloaded
  • On the second pass, the test is to verify that the content is not corrupt, if it is, a System Error is displayed
  • All other checks are repeated – you may have left you computer for a considerable amount of time and these tests are to ensure that nothing has changed in the meantime

When readiness checks are complete without errors:
Readiness checks complete 

Errors:

  • Impediments – if any of these are discovered, the deployment can continue only if the user resolves them
    System running on battery 
  • terminal errors – if any of these are discovered during the readiness checks, the deployment cannot continue until they are resolved
    System check error 
  • task sequence fails to run – if you do not see the task sequence running in the background, we recommend you inform the administrator so that they can investigate the issue
    Task sequence not running in the background 


The Complete screen

The results of the deploymentObservations

The Complete screen

If these errors are reported, they will need to be resolved before you can rerun the deployment:

  • Unable to upgrade to Window 10
    Error reporting on the Complete screen 
  • Unable to establish remote connections (VPN or WiFi)


The Computer Refresh scenario is used to upgrade the computer you are currently using. It is also known as Wipe and Load, and differs from an In-place Upgrade because it wipes the disk clean, and only restores the data, settings, and applications that are needed.

Non-destructive means data and settings are backed up to a special area of the disk (if there is space) and automatically restored. 

 Click here to view the Wipe and Load (Non-destructive) user experience...

The user experience

This section describes what users experience when they choose to reinstall Windows on their computer which does not include steps to partition or format the disk. In each phase of the deployment, we will illustrate what is likely to happen.

There are eight phases you can have for this deployment type:

  1. Choosing the deployment
  2. Telling us where they are 
  3. Showing them the list of applications they keep or lose in the deployment
  4. Files and folders they can choose to backup
  5. Requesting additional storage
  6. Displaying a summary of their actions
  7. Running background checks
  8. The outcome of the deployment


Walking your through the user experience

Banner on the Shopping Web

Start hereObservations

Banner on the Shopping Web

Why can't I see the banner on the Shopping web?

If you can't see the banner on the Shopping web, it is likely that:

  • you or the device you are using may not yet be associated with the groups that can do this
  • your Shopping administrator has not created a Windows Servicing Assistant banner or Windows Servicing Assistant Deployment
The Start screen

Choosing the type of deploymentObservations

The Summary screen

Always displayed for you to choose the type of deployment you want.
The Location screen

Where the deployment is initiated fromObservations

The Location screen

Displayed for you to tell us where you are initiating the deployment from.

Why can't I see the Location screen?

You will not see this screen if:

The Applications screen

Changes to applicationsObservations

Only displayed:

The list will show applications that will be retained, replaced or upgraded by Application Migration rules. Installed applications that are normalized in the catalog for which no Application Migration rule exists will show the New state to be Removed. Applications excluded in the Application Migration admin UI will not be included in this list.

Why can't I see the Applications screen?

You won't see the list of applications:

The User Backup screen

Files and folders to be backed-upObservations

The User Backup screen

Only displayed:


When you have made your selection, a prompt is displayed.

The User Backup

The deployment cannot continue unless this is resolved.

Prompt that a service may be down
The USB Media screen

Requesting additional storageObservations

The USB Media screen

Only displayed:


A series of checks are made when a USB device is discovered:

  • to ensure it is of sufficient capacity
    USB device has insufficient capacity
  • to ensure that there is enough space on it
    USB device has insufficient space
  • to ensure it is in the right format
    USB device not in the right format

Why can't I see the USB screen?

You won't see this screen if:

  • the use of USB media is prohibited in your environment
  • we haven't asked for it
  • if there is enough storage space in the the local cache to hold for the required content

What devices are supported by WSA and why are they used?

Any peripheral device that plugs into the PC via the USB port as long as it is formatted to the NTFS file system. These devices are used to hold Packages for Task Sequences and USMT data. Whether these devices can be used or not depends on how the WSA deployment was configured.

What happens if the USB drive is full?

If the USB device does not have sufficient space during the download check process, you will need to make space or provide in a USB device with enough space.

What happens to the personal data on the USB device? Will it be deleted?

Any data outside the  1EWSA  folder is preserved.

Can I copy or move WSA data from one USB device to another?

You can copy or move the 1EWSA folder from one USB device to another as long as you ensure that the storage space on the new USB device meets the original requirements determined in the estimation process.




The Summary screen

A quick summaryObservations

The Summary screen

Always displayed to show you what is going to take place for this deployment.
The Readiness screen

Making sure you are good to goObservations


The Readiness screen


These checks are run twice – of particular interest is the Content Download Checks:

  • On the first pass, the test is to ensure that the content has been successfully downloaded
  • On the second pass, the test is to verify that the content is not corrupt, if it is, a System Error is displayed
  • All other checks are repeated – you may have left you computer for a considerable amount of time and these tests are to ensure that nothing has changed in the meantime

When readiness checks are complete and no errors are encountered:
Readiness checks complete 


Errors:

  • impediments – if any of these are discovered, the deploy can continue only if the user resolves them:
    • System running on battery – use mains power
      System running on battery 
    • System running on WiFi – use a wired connection
    • USB device not connected or properly connected – check USB device
    • terminal errors – if any of these are discovered, the deployment cannot continue until they are resolved:
    • System check errors
      Readiness check system error 
    • task sequence fails to run – if you do not see the task sequence running in the background, we recommend you inform the administrator so that they can investigate the issue
      Task sequence running in the background


The Complete screen

The results of the deploymentObservations


The Complete screen

If these errors are reported, they will need to be resolved before you can rerun the deployment.

If you are running this remotely and do not see the complete screen after a considerable time, reestablish your remote connection manually to see the outcome of the deployment.

  • Unable to reinstall Windows
    Unable to reinstall Windows 
  • Unable to establish remote connections (VPN or WiFi)


Destructive means the computer disk needs to be reformatted, requiring data and settings to be backed up (captured) elsewhere and later restored. 

 Click here to view the Wipe and Load (Destructive) user experience...

The user experience

This section describes what users experience when they choose to reinstall Windows on their computer which involves partitioning or formatting a disk. In each phase of the deployment, we will illustrate what is likely to happen and how to mitigate errors when they arise.

There are eight phases you can have for this deployment type:

  1. Choosing the deployment
  2. Telling us where they are 
  3. Showing them the list of applications they keep or lose in the deployment
  4. Files and folders they can choose to backup
  5. Requesting additional storage
  6. Displaying a summary of their actions
  7. Running background checks
  8. The outcome of the deployment

Walking your through the user experience

Banner on the Shopping Web

Start hereObservations

Banner on the Shopping Web

Why can't I see the banner on the Shopping web?

If you can't see the banner on the Shopping web, it is likely that:

  • you or the device you are using may not yet be associated with the groups that can do this
  • your Shopping administrator has not created a Windows Servicing Assistant banner or Windows Servicing Assistant Deployment
The Start screen

Choosing the type of deploymentObservations

The Start screen

Always displayed for you to choose the type of deployment you want.

The Location screen

Where the deployment is initiated fromObservations

The Location screen

Displayed for you to tell us where you are initiating the deployment from.

Why can't I see the Location screen?

You will not see this screen if:

The Applications screen

Changes to applicationsObservations

Only displayed:

The list will show applications that will be retained, replaced or upgraded by Application Migration rules. Installed applications that are normalized in the catalog for which no Application Migration rule exists will show the New state to be Removed. Applications excluded in the Application Migration admin UI will not be included in this list.

Why can't I see the Applications screen?

You won't see the list of applications:

The User Backup screen

Files and folders to be backed-upObservations

The User Backup screen

Only displayed:

When you have made your selection, a prompt is displayed. 

The User Backup

The deployment cannot continue unless this is resolved.

Prompt that a service may be down

Why can't I see the User Backup screen to backup my files up?

You can only see this screen if you asked us to:

  • migrate you from your existing PC to a new one
  • wipe your existing PC as part of the OS deployment and install a fresh one whilst maintaining all your data on the hard drive
  • wipe your existing PC as part of the OS deployment and install a fresh one without maintaining any of your existing data on the hard drive

Why can't I back up any files or folders even though I can see the User Backup screen?

Your Shopping administrator hasn't allowed you to do so even though the screen is displayed when you asked us to :

Why can't I select some folders?

Your Shopping administrator hasn't allowed you to do so.


The USB Media screen

Requesting additional storageObservations

The USB Media screen

Only displayed:

A series of checks are made when a USB device is discovered:

  • to ensure it is of sufficient capacity
    USB device has insufficient capacity
  • to ensure that there is enough space on it
    USB device has insufficient space
  • to ensure it is in the right format
    USB device not in the right format

Why can't I see the USB screen?

You won't see this screen if:

  • the use of USB media is prohibited in your environment
  • we haven't asked for it
  • if there is enough storage space in the the local cache to hold for the required content

What devices are supported by WSA and why are they used?

Any peripheral device that plugs into the PC via the USB port as long as it is formatted to the NTFS file system. These devices are used to hold Packages for Task Sequences and USMT data. Whether these devices can be used or not depends on how the WSA deployment was configured.

What happens if the USB drive is full?

If the USB device does not have sufficient space during the download check process, you will need to make space or provide in a USB device with enough space.

What happens to the personal data on the USB device? Will it be deleted?

Any data outside the  1EWSA  folder is preserved.

Can I copy or move WSA data from one USB device to another?

You can copy or move the 1EWSA folder from one USB device to another as long as you ensure that the storage space on the new USB device meets the original requirements determined in the estimation process.




The Connection screen

Getting details for the remote connectionObservations

The Connections screen

Connection credentials are mandatory:
Connection credentials are mandatory 

I'm connecting remotely. Why can't I see this screen?

You'll only see this screen if your Shopping administrator has asked you to provide your VPN or wireless credentials and if:


The Summary screen

A quick summaryObservations

The Summary screen

Always displayed to show you what is going to take place for this deployment.
The Readiness screen

Making sure you are good to goObservations

The Readiness screen

These checks are run twice – of particular interest is the Content Download Checks:

  • On the first pass, the test is to ensure that the content has been successfully downloaded
  • On the second pass, the test is to verify that the content is not corrupt, if it is, a System Error is displayed
  • All other checks are repeated – you may have left you computer for a considerable amount of time and these tests are to ensure that nothing has changed in the meantime

When readiness checks are complete and no errors are encountered:
Completed readiness checks 

Errors:

  • impediments – if any of these are discovered, the deploy can continue only if the user resolves them:
    • System running on battery – use mains power
      System running on battry 
    • System running on WiFi – use a wired connection
    • USB device not connected or properly connected – check USB device
  • terminal errors – if any of these are discovered, the deployment cannot continue until they are resolved:
    • System check errors
      Readiness check system error 
    • task sequence fails to run – if you do not see the task sequence running in the background, we recommend you inform the administrator so that they can investigate the issue
      Task sequence running in the background


The Complete screen

The results of the deploymentObservations

The Complete screen

If these errors are reported, they will need to be resolved before you can rerun the deployment.

If you are running this remotely and do not see the complete screen after a considerable time, reestablish your remote connection manually to see the outcome of the deployment.

  • Unable to reinstall Windows
    Unable to reinstall Windows
  • Unable to establish remote connections (VPN or WiFi)


The Computer Replace scenario is used to replace your computer. You run the WSA wizard once on your old computer to back up (capture) data and settings, and again on your new computer to restore them.

 Click here to view the Capture Data and Settings user experience...

The user experience

This section describes what users experience when they choose to prepare their old computer for replacement. In each phase of the deployment, we will illustrate what is likely to happen and how to mitigate errors when they arise. 

There are eleven phases you can have for this deployment type:

  1. Choosing the deployment
  2. Telling us where they are
  3. Showing them the list of applications they keep or lose in the deployment
  4. Getting details of the new computer
  5. Discovering the new computer on the network
  6. Files and folders they can choose to backup
  7. Requesting additional storage
  8. Connecting remotely
  9. Displaying a summary of their actions
  10. Running background checks
  11. The outcome of the deployment

Walking you through the user experience

Banner on the Shopping Web
Start hereObservations

Banner on the Shopping Web

Why can't I see the banner on the Shopping web?

If you can't see the banner on the Shopping web, it is likely that:

  • you or the device you are using may not yet be associated with the groups that can do this
  • your Shopping administrator has not created a Windows Servicing Assistant banner or Windows Servicing Assistant Deployment
The Start screen

Choosing the type of deploymentObservations

The Start screen

Always displayed for you to choose the type of deployment you want.

The Location screen

The Location screen

Where the deployment is initiated fromObservations

Displayed for you to tell us where you are initiating the deployment from.

Why can't I see the Location screen?

You will not see this screen if:

The Applications screen

Changes to applicationsObservations

Only displayed:

The list will show applications that will be retained, replaced or upgraded by Application Migration rules. Installed applications that are normalized in the catalog for which no Application Migration rule exists will show the New state to be Removed. Applications excluded in the Application Migration admin UI will not be included in this list.


The New PC screen

Getting information on the new computerObservations

The New PC screen

Only displayed:

Tip for discovering the name of the new computer.

Tip for discovering new PC name

Why can't I see the New PC screen?

You will only see this screen if you asked for your existing PC to be migrated to a new one and chose the Prepare My Old PC for Replacement option on the Start screen and either of the following is true:

  • your Shopping administrator has configured a new PC name for you
  • your Shopping administrator has allowed you to enter a new PC name

The Network screen

Discovering the computer on the networkObservations

The Network screen

Only displayed:

Why can't I see the Network screen?

You will only see this screen if you asked for your existing PC to be migrated to a new one and chose the Prepare My Old PC for Replacement option on the Start screen.

What do I do if it can't find my PC on the network?

You can continue by choosing the No option. The restore will not happen automatically. You will have to login to New PC and initiate the Restore deployment.


The User Backup screen

Files and folders to be backup-upObservations

Only displayed:

If the user elects to back up their files and folders, it will take several minutes to determine the storage requirements for the backup.

Prompt to ensure items to backup are correctly selected

Why can't I see the User Backup screen to backup my files up?

You can only see this screen if you asked us to:

  • migrate you from your existing PC to a new one
  • wipe your existing PC as part of the OS deployment and install a fresh one whilst maintaining all your data on the hard drive
  • wipe your existing PC as part of the OS deployment and install a fresh one without maintaining any of your existing data on the hard drive

Why can't I back up any files or folders even though I can see the User Backup screen?

Your Shopping administrator hasn't allowed you to do so even though the screen is displayed when you asked us to :

Why can't I select some folders?

Your Shopping administrator hasn't allowed you to do so.

The USB Media screen

Requesting additional storageObservations

Only displayed:

A series of checks are made when a USB device is discovered:

  • to ensure it is of sufficient capacity
    USB device too small for backing up data
  • to ensure there is enough space on it
    Insufficient space on the USB device
  • to ensure it is in the right format
    USB device not in the right format

Why can't I see the USB screen?

You won't see this screen if:

  • the use of USB media is prohibited in your environment
  • we haven't asked for it
  • if there is enough storage space in the the local cache to hold for the required content

What devices are supported by WSA and why are they used?

Any peripheral device that plugs into the PC via the USB port as long as it is formatted to the NTFS file system. These devices are used to hold Packages for Task Sequences and USMT data. Whether these devices can be used or not depends on how the WSA deployment was configured.

What happens if the USB drive is full?

If the USB device does not have sufficient space during the download check process, you will need to make space or provide in a USB device with enough space.

What happens to the personal data on the USB device? Will it be deleted?

Any data outside the  1EWSA  folder is preserved.

Can I copy or move WSA data from one USB device to another?

You can copy or move the 1EWSA folder from one USB device to another as long as you ensure that the storage space on the new USB device meets the original requirements determined in the estimation process.

The Summary screen

A quick summaryObservations

The Summary screen

Always displayed to show you what is going to take place for this deployment.

The Readiness screen

Making sure you are good to goObservations

These checks are run twice – of particular interest is the Content Download Checks:

  • On the first pass, the test is to ensure that the content has been successfully downloaded
  • On the second pass, the test is to verify that the content is not corrupt, if it is, a System Error is displayed
  • All other checks are repeated – you may have left you computer for a considerable amount of time and these tests are to ensure that nothing has changed in the meantime

When readiness checks are completed and no errors are encountered:
 

  • Errors:
    • impediments – if any of these are discovered, the deployment can continue only if the user resolves them 
      • System running on battery – use mains power
      • System running on WiFi – use a wired connection
      • USB device not connected or properly connected – check connected USB device
    • terminal errors – if any of these are discovered, the deployment cannot continue until they are resolved.
      System check error 
    • task sequence fails to run – if you do not see the task sequence running in the background, we recommend you inform the administrator so that they can investigate the issue
      Task sequence running in the background


The Complete screen

The results of the deploymentObservations

You must login to your new computer and run the Restore deployment so that we can restore your data and applications to it to complete the migration.

The Restore My Data and Apps to a New PC Start screen

If these errors are reported, they will need to be resolved before you can rerun the deployment:

  • Unable to prepare you old PC for replacement
     
  • Unable to establish remote connections (VPN or WiFi)


 Click here to view the Restore User Data and Applications user experience...

The user experience

This section describes what users experience when they choose to restore their data and applications to a new computer. In each phase of the deployment, we will illustrate what is likely to happen and how to mitigate errors when they arise.

There are five phases you can have for this deployment type:

  1. Choosing the deployment
  2. Getting the name of the machine to restore data from
  3. Displaying a summary of their actions
  4. Running background checks
  5. The outcome of the deployment

Walking you through the user experience

Banner on the Shopping Web
Start hereObservations

Banner on the Shopping Web

Why can't I see the banner on the Shopping web?

If you can't see the banner on the Shopping web, it is likely that:

  • you or the device you are using may not yet be associated with the groups that can do this
  • your Shopping administrator has not created a Windows Servicing Assistant banner or Windows Servicing Assistant Deployment
The Start screen

Choosing the type of deploymentObservations

The Start screen

Always displayed for you to choose the type of deployment you want.
The Old PC screen

Locating the old computerObservations

The Old PC screen

You won't see the Location screen as you are restoring data and applications from a previous machine to this one. You made the computer association when you ran the Replace Capture deployment and you told us about your new PC.

Unable to locate your old PC

The USB Media screen

Requesting additional storageObservations

Only displayed if a USB device was required when you ran the Replace Capture deployment.

The Summary screen

A quick summaryObservations

The Summary screen

Always displayed to show you what is going to take place for this deployment.
The Readiness screen

A quick summaryObservations

The Readiness screen

These checks are run twice – of particular interest is the Content Download Checks:

  • On the first pass, the test is to ensure that the content has been successfully downloaded
  • On the second pass, the test is to verify that the content is not corrupt, if it is, a System Error is displayed
  • All other checks are repeated – you may have left you computer for a considerable amount of time and these tests are to ensure that nothing has changed in the meantime

When readiness checks are completed and no errors are encountered:

Readiness checks done

  • Errors
  • impediments – if any of these are discovered, the deployment can continue only if the user resolves them:
    • System running on battery – use mains power
      System running on battery 
    • System running on WiFi – use a wired connection
    • USB device not connected or properly connected – check connected USB device
  • terminal errors – if any of these are discovered during the readiness checks, the deployment cannot continue until they are resolved:
  • task sequence fails to run – if you do not see the task sequence running in the background, we recommend you inform the administrator so that they can investigate the issue
    Task sequence running in the background


The Complete screen

The results of the deploymentObservations

The Complete screen

If these issues are reported, they must be resolved before you can rerun the deployment:

  • Unable to restore data and apps to a new computer
    Unable to restore your data and applicatoins
  • Unable to establish remote connections (VPN or WiFi) 


Shopping OSD Wizard

The OSD Wizard allows you to initiate an upgrade immediately, or schedule one. Your administrator may have chosen to remove, retain or upgrade your applications. In either case, you can shop for applications after the upgrade.

To upgrade the computer you are using to the new operating system:

  1. Ensure you have first made a backup of any local data. Your organization will have policies for data storage and its backup.
  2. Click Launch.
  3. In Introduction screen, click Next.

The self-service OS deployment introduction screen



  1. In Select OS screen, choose the OS you want to migrate to and click Next.

Selecting the OS to install



  1. In Re-install Apps, select the applications you previously shopped for to reinstall and click Next. Applications listed in red are not available for the OS you are migrating to. 

Choosing the applications to re-install during the OS deployment

6. In Schedule, choose the date and time for the migration and click Next.


  1. In Schedule, choose the date and time for the migration and click Next.

Scheduling your OS deployment



  1. In Confirm, review your preferences and tick the checkbox to confirm that you have made a backup of your system. Click Back to update your preferences or Finish to proceed with the migration.

Confirming the OS deployment



  1. When you have scheduled your OS migration, the Windows Upgrade tile is updated with the following options.

    • Edit – reschedule the OS migration
    • Cancel – cancels the OS migration
    • Calendar – creates a reminder in Outlook

Updated OS Deployment Tile

Rating and reviewing applications

You can rate and review an application and share your experiences with other users. For tiled applications, you can see the ratings and the number of reviews for each application below its icon and in the list view, the the ratings and number of reviews are shown beside its name.

Rating and reviewing applications tile Rating and reviewing applications banner

To review an application, click on the application tile, and then click the Write Review link.

Write a review

When you have written your review, click Submit.

Write and submit a review

On mobile displays, only the ratings are displayed. Click the tile or follow the More Info link to see more details about the application. Click Reviews to view what others have said about the application or Write Review to submit one of your own.

User reviews