Contents

History

Summary

How the History and individual Instruction Responses pages work.

On this page:

The History page

On this page you can see a table that shows all the instructions that have replies, are in progress, have expired, have been cancelled and have been rejected.

The Instruction History header

Located just above the Instruction History table this section lets you sort, search and filter the instructions displayed in the table. From here you can also export the instruction data for the current page and change the view from a table to a grid.

The options available in the Instruction History header are shown in the following table:

OptionDescription
Created

Here you can set a filter on the date and time an instruction was created.

The From date picker lets you select a time and date that filters the view to show responses that occurred after that time and date.

The Until date picker lets you select a time and date that filters the view to show responses that occurred before that time and date.

You can combine the two to display the responses that occurred between the From and Until filters.

Filter by

Here you can select to show all or just the instruction responses that are in the following states, corresponding to the Status column:

StateDescription
CreatedA transitory state showing that the instruction has just been created but not yet processed
In approvalThe action is awaiting approval
RejectedThe action has been rejected
ApprovedThe action has been approved
SentThe instruction has been sent to the switches via the cores
ExpiredThe instruction responses have expired
CancelledThe instruction has been cancelled and any existing responses have been deleted
FailedThe instruction failed to run
Sort byThis control lets you sort the responses by the time they were created or alphabetically by their name in ascending or descending order.
Consumer

This control lets you filter the Instruction history according to the consumer that created the instruction. This can be one of the consumers listed in the following table:

ConsumerDescription
AllDisplays the Instruction history for all the consumers.
Explorer

Investigate, remediate issues and manage operations across all you endpoints in real-time.

PlatformFormerly the SLA Platform, this consumer provides a semi-permanent storage mechanism for different types of information that can be used by other consumers.
InventoryThis is a placeholder for the Inventory consumer, which will be provided in future releases of Tachyon.
GuaranteedStateEnsure endpoint compliance to enterprise IT policiies.
PatchSuccessMaximise enterprise-wide patch deployment success.
Created ByThis field filters the Instruction history according to the value in the Creator column.
DescriptionThis field filters the Instruction history according to the value in the Instruction performed column.
ExportExports the instructions listed on the current page to a .csv file. This will be saved to your browser's download directory.

The Instruction History table

The Instruction History table displays and lets you interact with the instructions that have been created. The columns are described in the following table:

ColumnDescription
Status

The icons displayed at the start of each row show the status of the instruction.

IconDescription
This instruction is in progress and still gathering responses
This instruction has responses that can be viewed
This instruction's responses have expired
This instruction has been cancelled in the Tachyon Explorer
This action has been rejected by an approver
Instruction performedThe name of the question or action. Clicking on the Instruction performed name in the instruction row takes you to that instruction's Responses page where you can view all its responses.
Last responseThe last response received from the instruction. Equivalent to its last known status.
CreatorThe user who ran the instruction.
CreationThe time and date the instruction was requested by the creator.
StartThe time and date the instruction was started.
DeletionThe time and date the responses to the instruction will be or were deleted.
Details

Clicking on the information icon in this column expands a Summary Information panel below the selected row.

The information displayed is described in the following table:

InformationDescription
APPROVED BYThis information is only displayed for actions that have been approved and gives the user name for the approver
INSTRUCTION REJECTED BY APPROVER

This information is only displayed for actions that have been rejected and gives the user name for the user who rejected the action.

When an action has been rejected this is the only information that is displayed in the Summary Information panel.

StartThe time and date the instruction was started
CompleteThe date and time the instruction completed
DeletionThe date and time the responses for the instruction will be deleted
Average answer per deviceProvides an average for the amount of time it took to process the action
SuccessGives a percentage for the successful responses returned by the devices targeted by the instruction
ErrorsGives a percentage for the errors returned by the devices targeted by the instruction
OutstandingGives a percentage for the devices targeted by the instruction that have yet to respond.

Selecting this icon when it is present at the end of a row displays a menu that lets you interact with the instruction. It is only displayed on questions not on actions.

The items on the menu are:

ItemDescription
StopDisplayed if the question is currently running. It stops the currently running question.
Re-runDisplayed if the question has completed or the answers have expired. It runs the question again with the same parameters as before.
Show advanced information

Displays a popup containing additional information about the instruction.

For example the following shows the advanced information for a What Management Points are the SCCM clients using? Instruction.

The instruction Responses page

On this page you can see the device responses for an individual instruction, summary information about the way the instruction is running and the status of the responses. You can also select to run follow-up questions and actions.

The instruction header

Just below the status bar at the top of the Responses page is the instruction header. Here you can see what instruction was run, who ran it and what parameters were set (coverage, question filter etc...). On the right-hand side you can see the percentage of elapsed time for the question's duration and the answers that have been received from the Tachyon client devices currently covered by the question.

You also have an option to stop the instruction. When you click Stop you will see a confirmation dialog that gives you the option to keep the responses or not. If you continue Tachyon immediately stops the instruction from running and retrieving any further responses. Any subsequent responses that may come in will be disregarded.

The instruction response tabs

The tabs just below the instruction header provide various information and ways of interacting with the responses. They are described in the following table:

TabDescription
SummaryThis tab provides summary information about the instruction. More information on this tab can be found in Questions and responses - Checking the status of responses using the summary tab.
Content

This tab displays the actual response data.

Here you can define filters that can be used as the basis for follow-up actions and questions. These follow-up actions and questions will be targeted at the devices whose responses pass the filter. This should be contrasted with the follow-up actions and questions that can be defined on the Questions and Actions tabs, which are targeted at all the same devices as the original instruction.

StatusThis tab displays the status information for the responses. Here you can track down the reasons for any errors generated by devices when attempting to respond to the instruction.
QuestionsThis tab lets you define questions that follow-up the original instruction. Any questions defined here will be targeted at the same devices as the original instruction.
ActionsThis tab lets you define actions that follow-up the original instruction. Any actions defined here will be targeted at the same devices as the original instruction.