Exercise Overview:

Using Experience

In this lab we will learn how to configure and use Experience. In Experience we think about 3 personas, they are:

End User Computing Manager (EUC Manager)
Level 3 Helpdesk Analyst – An Escalation Engineer typically working on wide spread issues and proactive maintenance
Level 1/Level 2 Helpdesk

Due to the set up of users in this lab additional roles have been given to our users. you will need to think about what you want your users to be able to do. The roles we are talking about are:

A user who only needs to view Experience, but would be responsible for Surveys so should be assigned (Possibly End User Computing Manager):-
Experience Viewers
Survey Administrators

A user who needs to be able to explore devices and issue questions and actions to resolve issues should be assigned (Possibly Level 3 Helpdesk Analyst):-
Experience Viewer
Global Actioners
Global Viewers
Survey Viewers

A user who needs to be able to explore devices and issue questions to find issues should be assigned (Possibly Level 1/Level 2 Helpdesk):
Experience Viewers
Global Viewers

The Experience screens

Here we will look at each of the Experience screens in detail

Overview Screen

The Overview screen has a number of rows displaying data we will look at each in turn

Overview Screen - Filter Row

The Filters allow us to drill down into segments of our estate

  1. Log as User
  2. Open the Tachyon Portal (https://tachyon.1etrn.local/tachyon) in Chrome (if not already open)
  3. Click Switch App and choose Experience
  4. The page should open on Overview if it has not navigate there
  5. Confirm that data is displayed.

Look at the top row of the screen, which looks like the image to the right

This row allows us to filter on a variety of options, first we can see that Applicable Devices is showing 100%, this field does not allow filtering

Next is Operating System (OS), in our environment we have 3 different OS, Windows 7, Windows Server 2016 and Windows 10 Version 1709. If we had more versions we would have one bar per version

  1. Float the mouse over each OS, this will show the number of devices for each OS

  1. Click on the Windows 10 OS and observe that the Rows below change to display the results filtered by the selection as shown on the right
  2. Note the top row filter has also changed to only show the information relating to the Windows 10 devices.
    We will look at what the second row information means later. The data in your lab may differ as this is current performance
  3. Remove the OS filter by clicking the x next to Windows 10 Enterprise 1709

    As time progresses the data displayed in each of the tiles will change as Experience updates. Please remember this as you are unlikely to see exactly the same results as shown in the screen shots, but it should be similar enough for you to get a feel for each tile and what is being demonstrated
  1. Click on Device Model and see the filter apply, The display does not change as we only have 1 device model in this environment
  2. Remove the filter
  3. In Criticality select the Critical bar, observe the data change and note these are our servers, Criticality of the devices was defined by the Tachyon Administrator.
  4. Remove the filter
  5. Click on Location and see the filter apply, the data returned will be filtered by the locations defined by the Tachyon Administrator
  6. Remove the filter
  7. In Management Group select the All Win 10 Lab devices, observe the data change
  8. Do not remove the filter

Overview Screen - Filtered Data

When a filter has been selected the second and third rows change their displays here we will look at that data 

With the All Win 10 Lab devices Management Group selected the remaining rows will look like the screen on the right

The Experience - Latest Score shows that the two machines in the Management Group are in a good state.

In a production environment with thousands of machines, it is unlikely that the Very Good or Good machines would need deeper investigation, and your BAU/Support teams would be more likely to investigate any Very Poor or Poor results before looking at the better performing machines.

In the lab environment the Windows 10 machines have the lowest score

Categories Screen

Here we will look at the data available from the Categories screen

  1. On the left is the Experience - Latest Score click on this, and the Categories screen is displayed
  2. On the far left the Categories Screen is now selected, and the Filters shows 1 filter applied
    Each of the tiles (Stability, Responsiveness, Performance and Sentiment) if clicked will take you to the respective page. We will do this one at a time

Stability in the displayed example is showing as Very good,

Responsiveness is showing as Average

Performance is showing as Good

Sentiment has no value, as at this point nothing has been gathered for Sentiment

  1. But click on the Stability Tile (We will look at the data behind all the tiles, as we progress, at this stage we are looking at the data on each screen in turn)

Stability Screen

Here we will look at the data available from the Stability screen

    Selecting Stability has moved us to the Stability page

    The screen on the right is now displayed and we have moved to the Stability screen as selected in the left hand menu

  1. On the right of Stability - Latest Score is a comparison list which will show how the selected group has performed over different periods of time, review each but there will be very limited data in this environment

Float over each of the bars in the four graphs and you see the date and the score for each of:
Operating System: Crashes - Trend
Operating System: Service Failures - Trend
Software: Crashes - Trend
Software: Hangs - Trend

Because of the limited data, the environment generally looks to be behaving well, however in my example Software: Crashes - Trend is the worst performing area and we will look deeper into this

  1. In the top bar of Software: Crashes - Trend float over the title and a series of chart options are displayed, these change the view of the data displayed
  2. The options just mentioned are available on all the tiles on any screen. We will now look at what each displays
  3. In the Software: Crashes - Trend Click on the left most option Latest score this will display a tile
  4. Again note the vertical Compared to data, where at the bottom you are shown the change over the last seven days

  1. In the Software: Crashes - Latest Score Click on the second left option Latest grading will display the tile as shown to the right, in this example one is Very Good and one Very Poor
  2. As in all the charts we have so far looked at it is possible to to drill into the data in each chart, we will look at this in more detail shortly, in production the machine with a Very Poor scoring would need to be investigated

  1. In the Software: Crashes - Latest Grading Click on the forth left option View Poorest Devices will display the tile as shown to the right, in this example one is Very Good and one Very Poor
  2. Here we see a listing of the machines, and we can see that 1ETRNW101 has a score of zero

  1. In the Software: Crashes - Poorest Devices Click on the second right option View Detailed Data will display the pop up
  2. Here we see a listing of the machines, and we can see that 1ETRNW101 has a score of zero, and each machine is a link to more data, We will look at that shortly

Responsiveness Screen

Here we will look at the data available from the Responsiveness screen

  1. Navigate back to the Categories Screen, either by using the back button or by directly clicking Categories in the left menu
  2. Note whichever way you return to it the filter for the All Win 10 Lab devices Management Group is still applied
  3. Now click on Responsiveness - Latest Score from the middle tile

    The Responsiveness screen will be displayed, and is as shown on the right
  1. Return to the Categories screen, by your preferred method
  2. Now click on the Responsiveness option in the left menu, and confirm the display is the same

  1. Click on the Responsiveness - Latest Score tile, the display changes to that shown on the right
  2. On this screen we can see tiles for the Score, Grading, Poorest Devices and graphs over time of Responsiveness, Experience and Software Crash.

    Click any of the tiles, links or graph data will take us to the Devices screen, we will look at that shortly

  3. Select the Performance screen from the left Menu

Performance Screen

Here we will look at the data available from the Performance screen

    The Performance screen will look like the one to the right
  1. Click on each of the tiles to see the data returned, each gives a view of the specific results for that element

As with the other screens, the tiles have the options to change the view, you should familiarize yourself with how this changes the data displayed

Sentiment Screen

Here we will look at the layout of the Sentiment screen

  1. Currently there is no data visible as we have not created any data, this will be carried out later and we will revisit this screen then

Devices Screen

Here we will look at the data available from the Devices screen

  1. Click on Devices from the left menu, and the screen opens, and remains filtered by previously selected All Win 10 Lab devices Management Group
  2. On this screen all the machines in the Management Group are displayed, with information on:

    FQDN (which is a link)
    Last Reported (with number of days since last reporting)
    Experience (with the score)
    Stability (with the score)
    Performance (with the score)
    Responsiveness (with the score)

  1. Click on the link under 1ETRNW101, and the Details screen to the right is displayed
  2. There is a lot of information displayed here, on the left of the screen is the machine detail, OS, System, Activity, Certificate, Coverage Tags and Management Groups. And on the right the different elements we have seen on each of the pages, an overall score for Experience and Performance, Stability and Responsiveness, with sub categories for each of the elements making up the score

  1. Each of the Elements has a bar showing the individual score and these are links to more details, in this example Processor: Queue length has a score of 0, Click on the link, and the Trends screen is shown
  2. On this screen we see the how this machine has performed over time and are able to build a picture of whether it is improving or deteriorating
    There are two other tabs and we will look at those now

  1. Click on the Logs Tab and look at the results returned, an example is on the right
  2. Here we can see that the only Event is a Software Crash, for WmiApSrv.exe, it is possible in a production environment that there will be other events listed, and your environment may differ from these results

  1. Click on the Software Tab and look at the results returned, an example is on the right
  2. Each of the fields can be sorted, and by doing this it is possible to drill down to find which products are causing problems on the machine, and then take any action required to resolve

Software Screen

Here we will look at the data available from the Software screen

  1. Click on the Software Tab and look at the results returned, an example is on the right
  2. This screen is quite similar to that in the Devices - Software tab, but has slightly fewer columns, you may wish to compare the two
  3. Sort the Crashes column descending and view the Product that has the most crashes
  4. Each of the fields can be sorted, and by doing this it is possible to drill down to find which products are causing problems on the machine, and then take any action required to resolve.

Users Screen

Here we will look at the Users screen

  1. Click on the Users tab and the screen to the right will be displayed

The environment is small and so the information here is limited:

Search Users: Allows you to search for specific users

The columns display the following:

Username, the user as a hyperlink to the detail for that user
Last Activity: the date last active
Devices: a hyperlink to show which devices the user has been active on
User Sentiment: The User Sentiment Score
User Session Reactiveness: A bar showing the Session Reactiveness with the score next to it
Pain Points: ?
Device Performance: A bar showing how the device has performed and the score next to it
Device Responsiveness: A bar showing how the responsive the device has been and the score next to it
Device Stability: A bar showing how stable the device has been and the score next to it

  1. Click on the User hyperlink and a screen with details of the user is displayed this opens on the overview page
This displays information about the user in the left column and in the right about the device(s). Note there are two tabs, one for Overview and opens as default, and one for Sentiment. Again Sentiment is not yet populated as we have not yet created or looked at Surveys.

The devices column included device information, the green circle with a user inside indicates that this user is the Primary User

There are then three tabs showing Metrics (shown in the previous section)

Sentiment (currently empty as we have not looked at Sentiment or Surveys yet)

And Activity the content is shown to the right

  1. Click on each of the tabs and review the information displayed
  2. Once you have looked at the tabs on the Overview → machine section open the Sentiment tab

The Users Sentiment screen is displayed, as discussed this is empty at present but looks like the screen to the right, Sentiment will be looked at later when data has been generated

  1. Return to the Users screen and click on the number in the Devices column
  2. A panel appears as shown to the right and has the following fields:
    FQDN: The machine name, with a hyperlink to the Devices screen we looked at earlier
    Primary User: Ticked if the user is the Primary User
    Device Model: Device Model Information
    User Session Reactiveness: The metric score
    User Sentiment: The metric Score
  3. The arrows at the top allow the screen to be repositioned, click these to see how this affects the display

Surveys Screen

Here we will look at the Surveys screen

  1. Click on Surveys the screen to the right will be displayed as we are only a viewer we are unable to carry out any actions and all options are disabled
  2. This screen will be blank in your lab as you have not yet created any surveys, the screenshot is for information only

Screen Configuration

It is possible to configure some screens and in this section we will look at what can be done and how to configure the screens to your requirements or preferences

Select Metrics

Screens where Metrics can be amended have an option to add additional Metrics  Where you see this you can click on this and observe the options, metrics can be added or removed by selecting the metric and clicking the appropriate arrow to move it in or out of the display. 

  1. The first screen this can be carried out on is Devices, make some changes to the Metrics and see how the display changes, and once you have made changes continue to the Create Favourites section to add these selections for future use

Create Favourites

Favourites can be created to provide a quick means of accessing frequently used filters to generate useful reports, here we will look at how to create these

Earlier we saw that the machines in the All Win 10 Lab devices Management Group had the lowest score, so that we can easily monitor these High Criticality machines we will create a favourite to quickly see the information relating to their performance
  1. Navigate to the Overview screen, and if not already filtered on the All Win 10 Lab devices Management Group do this (refer to step 20)
  2. Click on Experience - Latest Score
  3. Click on Responsiveness - Latest Score

    This will show the Responsiveness screen filtered to the All Win 10 Lab devices Management group
  1. Now Click on the button located to the far right of the Responsiveness text

  2. This will open the Presets screen, enter Windows 10 Responsiveness as the Name, and click Save
  3. The Window closes, confirm Windows 10 Responsiveness is now saved under the Responsiveness text

  1. Close and Reopen the Tachyon Portal
  2. Once open Click on Experience
  3. Navigate to Responsiveness and confirm no filters are applied, if any are remove them
  4. Click on Windows 10 Responsiveness, and see the pre saved filter is now applied

Edit Layout

It is now possible to edit the layout of some screens, any screen that allows the layout to be edited has this icon  We will now look at how to adjust the layout and save your changes.

  1. Navigate to Stability and Click on the Edit Layout icon
  2. The screen will open and show Stability Edit mode in the top left (Stability would be replaced by whichever screen you were editing), The main pane will show tiles that correspond to the Metrics displayed when Edit was clicked, these can be removed, resized or moved
  3. Click the trash can icon on the Software Hangs Metric
  4. Confirm the Metric is removed from the main pane and moves to Available Metrics
  5. Drag Software: Crashes to fill the whole of the second row
  6. From the Available Metrics drag and drop Software Hangs to the center of the third row

  7. Click Optimise and see the layout change
  8. Note in the top right of the screen there are options to optimize space, undo and redo your changes, a Save Layout icon
  9. Click Unto and see the layout change back
  10. Click the Save Layout icon in the top right to save your changes
  11. Confirm that the changes you made are displayed on the Stability Screen
  12. You have only created the layout you want for the future at this point, if you navigate away or refresh the screen the changes will be lost!
  13. To save the changes you need to add a favourite, Using what you learned in the Create favourites section save your layout

In this Exercise you have seen the screens available within Experience, you have filtered data and seen how the view can be changed using the options available, and created a favourite to quickly show important data. Because of the nature of Experience and its almost real time updating, the examples used in this guide may not exactly match what you see in your environment. You should now spend some time to drill down to any of the very granular detail from any tile you noticed or are interested in this is a good time for you to spend exploring Experience

Lab Summary

In this lab we looked at the Experience Application. We looked at the status of our environment and drilled down to granular information relating to Stability, Responsiveness, Performance, Sentiment, Devices, Software, Users and Surveys. You have seen how Experience has enabled a very deep dive into lots of aspects of your environment that you can then take remedial action on, possibly by the use of Tachyon instructions or software adaptations. 

Next Page

Ex 2 - Tachyon v5.1 - Using - Using Experience - EUC Manager Tasks