The Device view in other Tachyon Platform applications

Where is the Device view visible in Tachyon Platform?

The Summary banner

The Summary banner displays a quick summary of the information provided in the various tabs displayed in the Device View. It can be viewed by toggling the  Summary banner  switch to on.

The Summary banner panels

In this use case we will look at the Summary banner, enabling and disabling it, and viewing the panels

1. Log on as Tachyon_AdminPP and open the Tachyon Portal (if not already open)
2. Once open Click on Experience, and open the Devices page, click on a device, the Device view page will open, with the focus on the Experience panel
Depending on which application you access the Device view from it will default to the relevant panel for that application

5. The following table describes the information provided in the Summary banner. View each option to see what is displayed and from where the data is obtained

Panel	Description	Data source
	Shows details equivalent to the following tiles: Tab Panel Column Tile Description Example Overview Details Hardware and Operating System Operating System Version Windows 10 Pro 20H2 (x86) Hardware and Operating System Hardware Device Type Desktop Hardware and Operating System Hardware Manufacturer VMware, Inc Hardware and Operating System Hardware Model VMWare Virtual Platform Identification Location Location Identification Identification Criticality Undefined (0)	Data from Tachyon Master (the latest online status message)
	Shows details equivalent to the following tiles: Tab Panel Column Tile Description Example Overview Details Hardware and Operating System Hardware CPU Type Intel(R) Xeon(R) CPU X5650 @2.67GHz x86 Hardware and Operating System Hardware RAM 3071 MB Identification Identification 1E Client  v5.2.5.251 Hardware and Operating System Operating System Version v10.0.19042.746 Hardware and Operating System Operating System Virtual/Physical VMWare
	Shows details equivalent to the following tiles: Tab Panel Column Tile Description Example Overview Details Identification Location Timezone UTC+00 - Europe/London (Inferred) Identification Identification Domain 1ETRN Connectivity and Activity Activity User 1ETRN\Administrator Connectivity and Activity Connectivity Local IP Address 10.0.1.3/24 Netmask 255.255.255.0
	Shows details equivalent to the following tiles: Tab Panel Column Tile Description Example Overview Details Connectivity and Activity Connectivity First Connected 22 March 2021, 12:17 UTC Connectivity and Activity Connectivity Last Connected 27 April 2021, 09:23 UTC Connectivity and Activity Activity Last Boot 18 March 2021, 12:24 UTC Up time a month
	Shows details equivalent to the following tiles: Tab Panel Column Tile Description Example Overview Details Identification Grouping Mgmt. Groups All Devices All Win10 Workstations Servers.

Exploring a device from the Device View

Explore a device

6. Click on the  Explore  button in the Device View 
7. The Explorer application opens and the current device set as the scope. You can now run any questions or actions you have permission to run. (If you do not know how to use Explorer or how to run Instructions, then consider taking the Using Explorer course)

Closing the Device View

How to close the Device view

8. Next to the  Explore  button in the Device View is an x, click on this and you will be returned to your original page.
9. Click on a device, the Device view page will open, with the focus on the Experience panel, we will now look at each of the tabs and panels in turn

The Device View tabs and panels

The Overview tab and panels

The table below shows the information displayed on the Overview tab and panels, visible to a user with suitable permissions. 

10. Select the Overview Tab and review each panel, which are made up of the following data:

Tab	Panel	Description	Data source
Overview	Details	Displays a number of tiles sorted into  Identification,  Hardware and Operating System  and  Connectivity and Activity  columns that show information for the selected device retrieved from the online status information stored in the Tachyon Master database. The columns and tiles are shown in the following table: Column Tile Description Identification Identification Display's the current device: FQDN Name Domain Criticality Serial Number 1E Client Tachyon GUID. Location Displays the device's: Timezone Offset Location Locale. Grouping Displays the device: Tags - freeform tags  applied to the device Coverage Tags - any  coverage tags  applied to the device Mgmt. Groups - lists the management groups the device is a member of. Hardware and Operating System Hardware Shows hardware details for the device: Virtual/Phyiscal Manufacturer Model Device Type Chassis Type RAM CPU Type CPU Architecture SMBIOS GUID. Operating System Shows operating system, type and version for example: Type Version Version Number Architecture Installation. Connectivity and Activity Connectivity Shows current device connectivity status: Status Last Connected First Connected Certificate Type Certificate Expiry Connection State Local IP Address MAC Address Connecting IP. Activity Shows Last Boot date and tiem and current user.	Data from Tachyon Master (the latest online status message)
	Env. Variables	Shows a list of the environment variables set on the device.
	Resource Usage	Two panels: Resource Usage over the last hour  - shows system disk, CPU and memory usage per minute for the last one hour Resource Usage at    day/month/year time    - shows executable resource usage for a specific minute: Column Description Product Resource name, for example 1E Client Executable Resource executable, for example 1e.client.exe  Instance Count Number of currently running instances. Cpu Percent Perentage of CPU currently being consumed. Memory Virtual Mb Virtual memory consumed in Mb. Memory Physical Mb Physical memory consumed in Mb. Io Read Kb Per Second Number of associated read input/output operations per second. Io Write Kb Per Second Number of associated write input/output operations per second. Handle Count The number of object handles.	1E-TachyonPlatform-Hardware-ResourceUsage 1E-TachyonPlatfo

The Download tab and panels

The table below shows the information displayed on the Download tab and panels, visible to a user with suitable permissions. 

11. Select the Overview Tab and review each panel, which are made up of the following data:

Tab	Panel	Description	Data source
Downloads	Summary	Download activity and status for the device. Whenever you click on an FQDN on any of the Nomad pages then the  Device View  will be displayed with the  Downloads  tab selected.	Data from Content Distribution.
	Content	Content Titles on the selected device, the default view is from  All Sources,  All Types  and  All Status. You may see a difference in the number of items in a device’s Nomad cache versus that displayed in the Nomad app Device View. This is because if downloaded content has been deleted from MEMCM, the content titles cannot be resolved in the Nomad app and are not displayed. This is under consideration for re-design and may be revised in future versions of Nomad.	Data from Content Distribution.
	Nomad Configuration	1E Nomad Branch Settings .	1E-Nomad-NomadBranchSettings

The Experience tab and panels

The table below shows the information displayed on the Experience tab and panels, visible to a user with suitable permissions. 

12. Select the Experience Tab and review each panel, which are made up of the following data:

Tab	Panel	Description	Data source
Experience	Metrics	Metrics are the data points that are collected by the 1E Client and sent to the Tachyon server. They are collected at different intervals depending on the type of data that is being collected.	Data from Experience metrics
	Trends	The Trends tab shows the changes in the scores over time.  Hovering over any of the bars shows the details for that time and event.  If the user viewing the device details also has the ability to at least ask a question in Explorer the Explore button will be visible.	Data from Experience metrics
	Logs	The Event Logs tab gives you a listing of the Windows Event log entries for that device. This brings that data to this view and is very useful when determining the root cause of an issue that has been reported on the device.	Data from Experience metrics
	Application Interactions	Shows user interaction times and ratios across applications measured over the last 30 days	1E-Experience-ApplicationInteraction
	User interactions	Shows user interactive sessions with activity over last 30 days.	1E-Experience-UserInteractionHistory

The Hardware tab and panels

The table below shows the information displayed on the Hardware tab and panels, visible to a user with suitable permissions. 

13. Select the Hardware Tab and review each panel, which are made up of the following data:

Tab	Panel	Description	Data source
Hardware	Disk drives	Shows disk drives, including hardware and usage information. Column Description Drive Drive letter. Volume Name Volume name, if set. Drive Type Drive type, for example: Removable Disk Local Disk Compact Disk. Size Gb Total disk size in Gb. Free Space Gb Current free space in Gb. Usage Percent Percentage used of total drive space. File System File system, for example NTFS. Manufacturer Standard or SSD drive. Model Drive manufacturer. Serial Number Unique disk serial number. Partition Drive and partition of the specific drive. Firmware Revision Drive firmware version. Device ID Device ID of the specified disk.	1E-TachyonPlatform-Hardware-DiskDrives
	Peripherals	Shows the list of plug and play hardware devices (Windows only). Column Description Device Type Hardware device, including for example things like: Battery Monitor Keyboard Mouse Ports SoftwareDevice. Name Device name. Instance Count Number of instances of a periperal device. Service Associated Windows service, for example atapi, serial, PCI, ACPI.	1E-Tac

The Network tab and panels

The table below shows the information displayed on the Network tab and panels, visible to a user with suitable permissions. 

14. Select the Network Tab and review each panel, which are made up of the following data:

Tab	Panel	Description	Data source
Network	Throughput	Shows network throughput on all adapters for the last hour, represented by the following tiles: Average throughput - including Timestamp, Bytes Recieved per Second, Bytes Sent Per Second Bytes received per second Bytes sent per second.	1E-TachyonPlatform-Network-AverageThroughput
	Interface configuration	Returns the output from the native network interface configuration command (e.g. ipconfig or ifconfig).	1E-TachyonPlatform-Network-InterfaceConfiguration
	DNS	Shows the  Cache  and  Host file  tiles: DNS Cache Contents  - with the entries from local DNS cache, Host Name  and  Address. HOSTS file  - shows the content of the drivers/etc/hosts file.	1E-TachyonPlatform-Network-DnsCache 1E-TachyonPlatform-Network-HostFileContent
	TCP connections	Returns a list of established TCP connections. Column Description Process Name Local process name. Process Id Uniquely identifies an active process. Class Class of Internet networking protocol. Local Address Local network address. Local Port Network port used by a specific process. Remote Address Source IP address from which the traffic came from. Remote Port Remote port used by a specific process. Latency Ms The time taken in milliseconds for data or a request to go from a source to a destination.	1E-TachyonPlatform-Network-TcpConnections
	Listening ports	Returns a list of processes which are listening for network connections. Column Description Process Name Local process name. Process Id Uniquely identifies an active process. Class Class of Internet networking protocol. Local Address Local network address. Local Port Network port used by a specific process. Product Related product, for example host process for Windows Services, Local Security Authority Process, SCNotification.	1E-TachyonPlatform-Network-ListeningPorts
	ARP Cache	Returns a list of processes which are listening for network connections and also shows routing tables.	1E-TachyonPlatform-Network-ArpCache 1E-TachyonPlatform-Network-RoutingTable
	WIFI	Shows a list of visible wifi networks, including basic network properties. Column Description SSID WiFi network name. Is Connected Shows as either true or false, dependent on whether the corresponding adapter is connected to the network. Is Hidden Shows as true if the WiFi network is not broadcasting a public SSID. Is Secure Shows as either true or false: true - if the WiFi network is secure false - if the network is open. Signal Shows WiFi signal quality; from 0 (worst) to 100 (best). Authentication The default authentication mechanism supported by the network. BSSI IDs The Service Set Identifier (SSID) of the network, it will be empty if the network is hidden. Encryption Shows the default encryption mechanism supported by the network. Adapter Shows the WiFi network adapter name to which this network is visible.	1E-TachyonPlatform-Netwo

The Policies tab and panels

The table below shows the information displayed on the Policies tab and panels, visible to a user with suitable permissions. 

15. Select the Policies Tab and review each panel, which are made up of the following data:

Tab	Panel	Description	Data source
Policies	Rules Compliance	Column  Description Rule Name Name of rules applied to the current device. The viewable list relates to the selected Tachyon policy from the policy dropdown on the page. State If the device state is Compliant, Noncompliant or Not Applicable.  Type Rule type: Check - allows you to verify that a device has a particular state, such as a registry key having a specific value Fix - allows you to define a desired state for the device and then enforce that state. Effectiveness Policy rule effectiveness is the usefulness of policy rules and is represented as either: Disabled - the rule has not yet been enabled from the Guaranteed State Rule Administration page, so it is not currently active Unassigned - the rule is enabled, but has not been deployed to any devices Ineffective - the rule has been deployed, but no devices have changed their compliance position for this rule in the last thirty days Effective - the rule has been deployed and at least one device has changed its compliance position for this rule in the last thirty days. History Rule history.	Data fro

The Software tab and panels

The table below shows the information displayed on the Software tab and panels, visible to a user with suitable permissions. 

16. Select the Software Tab and review each panel, which are made up of the following data:

Tab	Panel	Description	Data source
Software	Installations	Shows (per-device) installed software. Column Description Product Software product name. Publisher Software publisher. Version Product version number. Architecture Instruction set architecture (ISA) version. Install Date Software installation date.	1E-TachyonPlatform-Software-Installations
	Windows services	Shows list of installed Windows services and their current state. Column Description Name Windows service name. State Windows service state, Running or Stopped. Startup Type Windows service startup type, for example Automatic, Automatic (Delayed Start), Manual, Disabled. Process Id Uniquely identifies an active process. Description Windows service description. Logon Account Windows service logon account context. Type Windows services type, for example file system driver, kernel driver, shared process.	1E-TachyonPlatform-Software-Services
	Env. Variables	Shows operating system environment variables.	1E-TachyonPlatform-Software-EnvironmentVariables
	Processes	Shows detailed information about all running processes. Column Description Product Software product name. Executable Executable name. Version Product version number. Devices count How many devices are reporting. Crashes Number of times this software crashed during the last 24-hour reporting period. Hangs Number of times this software crashed during the last 24-hour reporting period. Software crash and hang information is obtained from Windows event data. For background information on Windows events and the event viewer refer to  https://support.microsoft.com/en-gb/help/302542/how-to-diagnose-system-problems-with-event-viewer-in-microsoft-windows Performance anomalies Number of performance anomalies detected in this software during the last 24-hour reporting period. I/O write KB/s Average disk I/O read rate per second during the last 24-hour reporting period. I/O write KB/s Average disk I/O write rate per second during the last 24-hour reporting period. For background information on analyzing disk storage performance refer to  https://docs.microsoft.com/en-gb/archive/blogs/cotw/analyzing-storage-performance Virtual Memory Usage KB Average Virtual Memory Usage KB during the last 24-hour reporting period. For an explanation of Windows Virtual Memory organization refer to  https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/physical-and-virtual-memory-in-windows-10/e36fb5bc-9ac8-49af-951c-e7d39b979938  and  https://support.microsoft.com/en-us/help/2160852/ram-virtual-memory-pagefile-and-memory-management-in-windows Processor Time Seconds Each instance of the executable will burn processor time. This column gives the average of the total time consumed by each process instance per second. Each instance uses the sum of all time used by each core in parallel. Therefore, it is possible to see more seconds here than in a day (usually 60 x 60 x 24 = 86400) for the whole column, if your system is working extremely hard 24x7. The theoretical maximum would be somewhere near  number of cores    x    seconds per day   . Hence, 'Processor Time' rather than 'Human Time' Processor Time % This is an easier notion than Processor Time Seconds. This is the average of the processor consumption of each instance. Each instance of this process will have caused different percentages of compute resource in all the processors and cores to be used over time (unless they have specifically requested certain core affinity). For each minute each process is running, a profile of the usage is built for the whole day. This value is the average of all of those samples. There is no way to work out, for any one of the process instances involved, how long any particular instance was running for. This could indicate a process that is going wild with resources, but it would take more investigation on the device to discover for how long this is happening. It is perfectly possible to see all the values in this column adding up to more than 100% as the processes were not necessarily running at the same time. For further information on Processor time refer to  https://social.technet.microsoft.com/wiki/contents/articles/12984.understanding-processor-processor-time-and-process-processor-time.aspx Responsiveness Impact % An indicator of how reactive a process is to activity by other processes on the device. Typically, anti-virus products watch and respond to potentially suspicious activity such as increased network traffic. Anti-virus products will differ in their impact on the overall performance of a device. Responsiveness Impact % is used to indicate how sensitive a process that appears to be to the use of system resources by other processes on a device. For example Security Protection software present on a device may reveal a spike in its activity whenever a new process is started on that device. This would typically be because the Security Protection software may wish to ensure that the new process starting on the device is present in a security white-list. Other software may also react to activity by other processes and by reacting they impact system resource uses, thereby adversely affect the user's experience. So it is useful to be able to identity software with the highest Responsiveness Impact on a device and potentially investigate further. Responsiveness Impact % represents the proportion of the increased CPU activity detected by the 1E Client as a result of performing a set of operating system level operations that can be attributed to a given running process. Examples of these would be Windows registry and resource creation operations. It is reported as a percentage to normalize results across devices that offer a range of computing power. For example if  software.exe  on a device is attributed a Responsiveness Impact of 53% this means that more than half of the spike in CPU usage caused by software monitoring activity on that device can be attributed to  software. Handle Count Average number of Windows handles used by this software during the last 24-hour reporting period. For further information on Windows handles refer to  https://docs.microsoft.com/en-us/windows/win32/sysinfo/handles-and-objects For tips on examining open handles for any Windows process refer to  https://docs.microsoft.com/en-us/sysinternals/downloads/handle  and  https://techcommunity.microsoft.com/t5/windows-blog-archive/pushing-the-limits-of-windows-handles/ba-p/723848 Physical Memory Usage KB Average Physical Memory Usage KB during the last 24-hour reporting period. Please refer to  https://docs.microsoft.com/en-us/sysinternals/downloads/rammap  for a useful tool to examine physical memory allocation on a device.	1E-Tachyon

The 1E Client tab and panels

The table below shows the information displayed on the 1E Client tab and panels, visible to a user with suitable permissions. 

17. Select the 1E Client Tab and review each panel, which are made up of the following data:

Tab	Panel	Description	Data source
1E Client	Binaries	Shows a list of the binary files in the executable folder of the 1E Client. Column Description File Name Associated 1E Client file name. File Version Software version. File Size File size in bytes. Description File description Date Created The date the file was written to disk. Date Modified The date the file was last saved.	1E-TachyonPlatform-Client-Binaries
	Configuration file	Shows the full content of the 1E Client configuration file, including: Logging settings Communication settings Agent settings Module settings.	1E-TachyonPlatform-Client-ConfigFileContent
	Extensibility	Shows extensibility objects (modules and providers) loaded by the 1E Client. Column Description Type Module or Provider component. Binary Name Associated 1E Client binary name, for example 1E.Client.Module.Interaction.dll Name Name, for example Interaction. Version 1E Client version, for example 5.2.5.251	1E-TachyonPlatform-Client-Extensibility
	Local Storage	Shows  Data Files  and  Client Inventory Database Use  tiles that display the list of: Data files (logs, databases, etc) created by the 1E client Tables in the 1E Client Inventory database, along with a row count per table.	1E-TachyonPlatform-Client-DataFiles 1E-TachyonPlatform-Client-InventoryDatabaseUse

Lab Summary

In this lab we looked at the Device view and how it is accessed, and then asking a question via explorer, and finally each of the tabs and panels were looked at.