Summary

The License information page shows details of the current license status and lets you reactivate your license if any changes have been made.

In the Products section, under Features, you can see which consumers you are able to use, and which type of instructions you can run according to their prefix pattern. Available consumers and prefixes are listed below under License requirements for consumer applications.

License information page

Reactivating licenses

You can reactivate a license after it has been updated by 1E by clicking the Reactivate button. It takes a few minutes to retrieve the new license information and the page caches its displayed information for around 10 minutes. After this time you can update the view by clicking the Refresh button, which updates the information displayed on the page and in the lower right-hand corner of the browser.

License requirements for consumer applications

For any application, tool or feature to use instructions, its consumer and prefix pattern must be registered in your license. The table below shows the consumers and prefix patterns that are typically included in a Tachyon license. The table also includes other applications where instructions - and therefore licensing - is not applicable. Tachyon expects to find the license file in: %PROGRAMDATA%\1E\Licensing on your Tachyon (Master Stack) Server.

Application or FeatureConsumer namePrefix patternsWhere to obtain the Product PackNotes
ExplorerExplorer

You will need prefixes for any Tachyon instructions and you want to use, including custom prefixes for your own and/or third party.

Included in the base Tachyon license are:

  • 1E-Exchange-*
  • 1E-Explorer-*
  • 1E-TachyonPlatform-*

Explorer application provides functionality to run, approve and schedule instructions, view Tachyon managed devices. Used to investigate, remediate issues and manage operations across all your endpoints in real-time.

If you want to use instructions developed by third parties, your own developers, or 1E developers on your behalf, then you must ask 1E to register the third party and customer prefixes in your license. Please refer to Developing your own instructions.

You cannot create or update instructions using other prefixes because they must be signed by others.

Guaranteed StateGuaranteedState

You will need prefixes for any Guaranteed State fragments you want to use, including custom prefixes for your own and/or third party.

Included in the base Guaranteed State license are:

  • 1E-Explorer-*
  • 1E-GuaranteedState-*

Guaranteed State requires licensing for its instruction fragments from v5.1 onwards.

  • Tachyon Platform zip available on the Support Portal includes the following Integrated Product Packs (which contain Policies for Guaranteed State):

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Guaranteed State application ensures endpoint compliance to enterprise IT policies. The application allows you to manage rules and policies, and report on compliance.
InventoryInventory
  • 1E-Inventory-*
  • Tachyon Platform zip available on the Support Portal includes the following classic Product Pack and instruction set:
    • 1E Inventory includes 1E Inventory instructions for Tachyon Powered Inventory

Inventory application is used to view and export inventory, and manage associations (new in 5.0).

Inventory data can be captured from various sources using connectors. Data is consolidated, normalized and stored in inventory repositories. The Tachyon connector is one method of collecting data, and this uses four inventory instructions which are available in the 1E Inventory Product Pack. This pack also includes another instruction used by Patch Success.

The 1E-Inventory Product Pack replaces 1E-Inventory-ProductPacks previously included in the installation of the SLA component of the Tachyon platform.

SettingsPlatformN/AN/AThe Settings application is used to administer Tachyon. For example, permissions management, instruction set management, connector management, repository management, sync scheduling etc.
ExperienceExperienceN/A
  • Tachyon Platform zip available on the 1E Support Portal includes the following classic Product Packs and instruction sets:

Tachyon Experience provides interactive charts that help visualise your end-users experience of IT service delivery across your enterprise.

Experience derives a score that is based on metrics that cover four categories:

  • Stability - derived from the frequency of operating system and software crashes, hangs and service failures.
  • Responsiveness - based on the speed of operating system startup, system resource creation and availability.
  • Performance - a weighted indication of load and throughput for device processor, memory and disk resources.
  • Sentiment - an aggregated measurement of users feelings or opinions of their device's performance, stability and responsiveness based on user surveys.

AppClarityAppClarityN/AN/A

AppClarity is a Tachyon application aimed at Software Asset Management (SAM) users, helping you get to grips with software waste, take control of license compliance and manage application portfolios easily. It offers an immediate reduction in software costs by helping you manage your software assets on desktops more effectively and maintain software license compliance.

The main benefits of using AppClarity are:

  • Software license compliance – provides at a summary on whether a particular product is license compliant or not
  • Efficient management of entitlements and agreements for an organisation
  • Software waste identification – shows unused or rarely used software which are probably the two largest form of software waste and enables to reclaim
  • License Demand based on different metrics for vendors
  • Efficient application management – identifies version sprawl where there are many versions of the same product in use.

Now, you can financially quantify all software waste by identifying and controlling unused software across your enterprise and improve your compliance status.

Patch Success

PatchSuccess
  • 1E-PatchSuccess-*

Patch Success is a Tachyon application that lets you maximize success of enterprise-wide patch deployment. It provides a view of patch state of your estate, as well as supplementing your existing patch deployment methods.

Required instructions need to be licensed as well as the consumer. Three instructions are available in the 1E Patch Success Product Pack and another one in the 1E Inventory Product Pack.

Tachyon Configuration Manager Console extensions

CmConsoleExtensions

RunInstructionUI

  • 1E-ConfigMgrConsoleExtensions-*
The Configuration Manager Console extensions is installed as part of The 1E Tachyon Toolkit.

Tachyon Run Instruction (command-line tool)

TachyonRunInstruction

You will need prefixes for any Tachyon instructions you want to use, including custom prefixes for your own and/or third party.


The Tachyon Run Instruction command-line tool is installed as part of The 1E Tachyon Toolkit.
1E ITSM ConnectServiceNowCore

You will need prefixes for any Tachyon instructions you want to use, including custom prefixes for your own and/or third party.

N/A1E ITSM Connect (with 1E Core) provides a User Interface in ServiceNow similar to Tachyon Explorer, that allows ServiceNow users to use any instruction that is permissioned for the 1E ITSM Connect app user role.

1E Service Catalog Connect

ServiceNowCoreYou will need prefixes for any Tachyon instructions you want to use, including custom prefixes for your own and/or third party.
1E Service Catalog Connect (with 1E Core) provides a User Interface in ServiceNow similar to the 1E Shopping app portal, that allows ServiceNow users to use any instruction that is permissioned for the 1E ITSM Connect app user role.
Application Migration and WSSNomadN/AN/A

Application Migration intelligently automates the migration of applications during a Configuration Manager OS deployment. Using migration rules (defined by an administrator), previously installed applications can be reinstalled, upgraded or replaced with an alternative during an OS deployment task sequence.

These rules can include usage criteria, allowing you to choose to only install previously installed applications if they were being used, or perhaps replace a rarely used application with a less costly alternative. This functionality enables applications to be actively rationalized during an OS migration exercise, standardizing on products and versions and reclaiming unused software.

Nomad
  • 1E-Nomad-*

Nomad Download Pause is a feature of Nomad and requires an installation of the Content Distribution service on Tachyon Platform. The feature is available as:

  • A right-click option in the Nomad Admin tools for the Configuration Manager Console
  • Instructions in Tachyon Explorer.

Nomad Admin tools for the Configuration Manager are installed using the NomadBranchAdminUIExt.msi installer.

Nomad
  • 1E-GuaranteedState-Check-MEMCM*
  • 1E-GuaranteedState-Check-Network*
  • 1E-GuaranteedState-Check-Service*
  • 1E-GuaranteedState-Check-Software*
  • 1E-GuaranteedState-Check-WindowsUpdate*
  • 1E-GuaranteedState-Check-Wmi*
  • 1E-GuaranteedState-Fix-MEMCM*
  • 1E-GuaranteedState-Fix-Service*
  • 1E-GuaranteedState-Fix-WindowsUpdate*
  • 1E-GuaranteedState-Fix-Wmi*
  • 1E-GuaranteedState-Precondition*

Many businesses rely on Microsoft Endpoint Manager Configuration Manager (MEMCM) to deploy software, patches and updates across their company networks. It is crucial that Configuration Manager is working effectively.

The MEMCM Client Health policy monitors Configuration Manager client health and performance. It checks for cache availability, inventory cycles, service availability and Configuration Manager WMI integrity - common causes of Configuration Manager client problems on devices.

The MEMCM Client Health policy replaces the previous SCCM Client Health policy and covers the following:

  • Ensure the correct version of the CM client is installed and running and assigned to the correct site
  • Ensure the CM client is not stuck in provisioning mode
  • Ensure that heartbeat discovery, inventory and state messages are being sent regularly
  • Ensures the CM client cache is set to the correct size
  • Ensure the CM client log settings are correct
  • Ensure the BITS service exists, configured to start up automatically  and is running
  • Ensure the Windows Time service exists with correct startup settings
  • Ensure the Windows Management Instrumentation (WMI) service exists, configured to start automatically and is running 
  • Ensure WMI is healthy, the core CIMv2 and ccm namespaces and classes exist and that the WMI repository is consistent 
  • Ensure the Windows Update service exists with correct startup settings, is configured to use the correct source (CM, WSUS or Microsoft Update) and that the service can connect to the source

This policy is intended for deployment to Windows devices only.

Nomad
  • 1E-Explorer-NomadClientHealth-*
  • 1E-GuaranteedState-Nomad*

Nomad is included as part of the 1E Client, and as part of that integration, we offer a Nomad client health compliance policy in Guaranteed State. This verifies common Nomad requirements such as ACP registration, disk availability, firewall exceptions, crash notifications and cache monitoring.

The Nomad client health policy replaces the client health tile in the Nomad dashboard plus additional remediation steps:

  • Keeps content distribution services up and running on Nomad clients, so that users are secure and productive
  • Ensures Alternative Content Provider (ACP) registration configuration is set
  • Maintains optimal disk availability and monitors cache size for storage capacity planning
  • Enforces Firewall exceptions.

This policy is intended for deployment to Windows devices only.

Nomad
  • 1E-Explorer-MSSCCMClientHealth-*
  • 1E-Explorer-NomadClientHealth-*
  • 1E-Explorer-WindowsClientHealth-*
  • 1E-GuaranteedState-ClientHealth*
  • 1E-GuaranteedState-General-Check-ServiceState*
  • 1E-GuaranteedState-MSSCCMClientHealth-*

NightWatchman Online StatusNightWatchmanN/AN/AThe NightWatchman console uses Tachyon to display traffic lights live status of its clients – indicating whether they are currently online or offline (or unknown). You can also check the status of groups within the NightWatchman client hierarchy.
Third party and customer integration software See notesN/AN/A

You must ask 1E to add consumer names to your license if you intend to use third party or your own custom software to integrate with Tachyon and leverage its real-time client-based features. Examples:

  • Splunk
  • QRadar
  • Rapdid7
  • LogRhythm
  • EUCDashboard

You will probably also require your own custom prefixes for instructions and/or Guaranteed State fragments used by these Consumers, therefore you will need to ask 1E to add these perfixes too, as described the top of this table.

Additional consumers and tools can be developed by third parties, your developers, or 1E developers on your behalf. 1E must register their consumer names in the Tachyon license.