Welcome to the Tachyon Platform 5.2 documentation space. Here we describe all aspects of configuring and using Tachyon. Here's a quick overview of what the Tachyon documentation pages will tell you.

The following list shows the current supported versions of  Tachyon Platform, and if relevant, their end of support date.

 - July 2022
 - September 2021

Introducing Tachyon Platform

An overview of Tachyon Platform is presented; what it does and how it can benefit your organization. 

  • Tachyon FeaturesAn overview of all the Tachyon features and enhancements.
  • Tachyon ArchitectureA description of Tachyon Stacks and their Tachyon components, the Tachyon clients and how they connect to provide the Tachyon features.
Quick Start

How to quickly install, configure and run Tachyon for first use in a small scale lab, evaluation or pilot environment.

Implementing Tachyon Platform

Everything you need to know about getting Tachyon Platform installed and running in your network. This section is structured in a way that leads you through the three phases of a typical implementation project.

  • Design ConsiderationsInformation that will help you design and plan implementing Tachyon in your organization.
  • RequirementsInformation that will help you design and plan the implementation of Tachyon in your organization. This includes all the prerequisites and dependencies, which are necessary to install Tachyon.
    • Server sizingGuidance for implementing Tachyon Platform for on-premises, Amazon AWS, and Microsoft Azure cloud platforms.
    • Supported PlatformsA list of all the platforms supported by Tachyon, and the software required to allow Tachyon to be installed or to work.
    • 1E Companion ProductsA list of the feature dependencies between Tachyon and other 1E companion products.
    • Communication PortsDiagrams and tables with all the external Tachyon communication ports. Useful, if needed, for network and device firewalls.
  • PreparationWhat you will need to prepare in advance of implementing a Tachyon Server in your network. Typically, these are tasks that may take some time to organize, depending on how your organization works. A more complete checklist of tasks is provided in Requirements.
  • Installing Tachyon PlatformHow to set up Tachyon Platform servers.
    • Tachyon SetupUsing the Tachyon Setup wizard to check prerequisites, configure, install and verify Tachyon Server, install Tachyon applications, and perform various maintenance tasks.
    • Tachyon Server post-installation tasksPost-installation tasks, which include verification checks and mandatory and optional configuration tasks.
    • Implementing a Tachyon DMZ ServerThe process for installing a Tachyon DMZ Server to support Internet-facing Tachyon clients.
    • Deploying Tachyon clientsTachyon client features are provided by the 1E Client, which also provides client modules for Nomad, PXE Everywhere, Shopping/WSA, and WakeUp.
    • Uninstalling Tachyon PlatformHow to tidy up after uninstalling Tachyon. Follow these recommendations if you want to reinstall Tachyon instead of upgrading.
    • Tachyon Product Pack deployment toolA description of the Tachyon Product Pack deployment tool.
  • Upgrading to Tachyon PlatformGuidance for upgrading Tachyon, SLA, and ActiveEfficiency platforms to Tachyon Platform.
    • Upgrading to 1E ClientGuidance for upgrading Tachyon and other legacy 1E agents to 1E Client. This page contains detailed steps for upgrading Tachyon Agent and a summary of considerations for upgrading other legacy agents. The 1E Client contains clients for 1E products and solutions, and their upgrade documentation should be consulted before upgrading their clients and agents.
  • VerifyingBasic verification tests that cover a single-server installation of Tachyon Server. These tests only cover Tachyon and do not verify the configuration of 1E client modules with other 1E products.
Using consumer applications

List of applications that are available for the Tachyon Platform, their URL, and links to the latest versions of their documentation.

Using Settings

How to use the Settings application to configure Tachyon system and application settings.

  • Settings FeaturesAn overview of the Settings application features.
  • Configuration MenuGeneral configuration options for Tachyon.
    • Connectors pageConnectors are used to connect to other 1E and third party systems, retrieve their data and populate repositories. Tachyon provides the following inventory connectors to populate the Tachyon inventory repository:
    • Repositories pageRepositories are used by applications to process and store information. Tachyon provides an Inventory repository out-of-the-box. Some consumer applications provide their own types of repositories.
    • Provider configuration pageGlossary
    • Custom properties pageCustom properties are generally associated with Explorer and can be used when setting coverage tags to target Instructions to particular devices. The custom properties must be defined by a custom properties administrator before they can be used to tag devices or used to set the coverage of Instructions.
    • 1E Client installer pageThe 1E Client installer page is part of a feature that is currently under development and for use with the new Tachyon Discovery product, which is due for release in the coming months. To enable 1E Client to be rolled out across a network in conjunction with the network discovery piece, this page lets you select the 1E Client installer you want to use for the installation.
    • Consumers pageThe Consumers page lets you register the consumers that can access Tachyon. To enhance the security of the Tachyon system, only consumers that have been registered on this page will be allowed to access Tachyon.
    • Components pageThe Components page displays the configuration options and activity for all the components that make up the Tachyon platform.
    • Schedules pageThe Schedules page lets you add schedules for executing actions on repositories, and select the categories of data you wish to collect. 
    • License information pageThe License information page shows details of the current license status and lets you reactivate your license if any changes have been made.
    • System information pageThe System information page lets you review the configuration of Tachyon components used for Tachyon real-time features. There are no configuration options.
    • Branding pageThe Branding page lets you customize the appearance of the Tachyon Portal and emails to match your corporate style. 
  • Monitoring MenuViewing Tachyon logs.
    • Process log pageThe Process log page lets you view the progress of queued actions, cancel actions that are pending and purge process log history.
    • Provider log pageThe Provider log page lets you view status log events related to Tachyon Provider operations.
    • Sync log pageThe Sync log page lets you review the records that have been added to repositories as a result of syncing connectors.
    • Infrastructure log pageThe Infrastructure log page lets you view status log events related to the Tachyon infrastructure.
    • Audit information log pageThe Audit information log page lets you view information on who is using Tachyon what actions they are performing.
    • System health pageThe System Health page runs a comprehensive series of component checks. By default, it shows issues, but you can see a full list of green lights by toggling Issues only.
  • Permissions MenuConfiguring Tachyon users, roles and management groups.
    • Users pageThe Users page lets you view and manage the current users of Tachyon. From this page you can:
    • Roles pageThe Roles page lets you view the system roles and currently defined custom roles. From here you can also go into each role to set its membership and any associated management groups.
    • Configuring Access Rights - tutorialA quick tutorial on configuring access rights for Tachyon. Using a scenario where access to Tachyon will be managed through Active Directory groups, the tutorial illustrates the general setup required and the particular steps needed to add the necessary Tachyon users.
    • Management groups pageManagement groups are containers used to group devices and the software installed on those devices. Management groups are defined using configurable rules that look at various properties of the devices and their installed software, these are then evaluated to determine the group membership. This means that Management group membership adapts to changes to the devices and software in your environment.
    • Management groups - tutorialIn this tutorial we add a number of management groups for the ACME organization: one that uses the name of the devices and several that use the Organizational Unit (OU) the devices belong to. The following picture shows what we have in our example Active Directory and how this will appear as management groups in Tachyon. Here you can see there are four servers in the AD Computers group, an additional Domain Controller server and six workstations in the OU.
  • Instructions MenuLoading and managing Tachyon Instruction sets.
Using Inventory

How to use the Inventory application to view and export inventory, and manage associations.

  • Inventory featuresThe Inventory app captures data from different sources, then consolidates, normalizes and stores it in Inventory repositories.
  • Software InventorySoftware Inventory shows data captured from sources such as Configuration Manager, Big Fix and vCenter if you have them configured.
  • HardwareHardware Inventory shows data captured from sources such as Configuration Manager, Big Fix and vCenter if you have them configured.
  • Manage associationsApplications and Packages in Configuration Manager are identified by a name and optionally publisher and version arbitrarily determined by the Configuration Manager administrator that created them. The Tachyon platform uses a standard format of Vendor, Title, Version and Edition to identify applications.
  • User SummaryUser Summary shows data captured from sources such as Configuration Manager, Big Fix and vCenter if you have them configured.
  • The 1E CatalogAn introduction to 1E Catalog and how to access and use the feature.
  • AI Powered Auto-curationDescribes the AI Powered Auto-curation feature that improves software inventory results.
  • Configuring 1E Catalog connection to 1E CloudPost-install configuration of 1E Catalog synchronization and AI Powered Auto-curation.
  • Rebuilding the 1E CatalogResynchronize the 1E Catalog using admin access.

A general methodology for investigating issues with Tachyon, as well as identifying key issues and their resolutions.

  • Known issuesLists of the current known issues with implementing, configuring, using and extending Tachyon.
  • Server installation issuesTroubleshooting common issues that you may be having with implementation.
  • Client issuesTroubleshooting common issues that you may be having with installation and configuration of the 1E Client.
Extending Tachyon

Information about tools used to extend Tachyon beyond the Tachyon Explorer.

  • The Tachyon ToolkitWhat's included in the Tachyon Toolkit, and how to install it.
  • Using Tachyon in Configuration ManagerHow to use the Tachyon Configuration Manager extensions.
    • Stopping and resuming the ConfigMgr Client Service - TutorialA quick tutorial on stopping and resuming the ConfigMgr Client Service in response to an emergency.
    • Tachyon Instruction RunnerHow to use the Tachyon Instruction Runner to submit questions and actions from Configuration Manager. The Tachyon Instruction Runner is a right-click tool for the Configuration Manager console which starts a client-based version of the Tachyon web-based Explorer, which is limited to devices in a Collection.
  • Configuring Nomad Download PauseThe Nomad Download Pause feature lets you immediately pause or resume current and future Nomad downloads at the press of a button. It is integrated directly into the Configuration Manager console and lets you select the collections you want to control. The feature works by pausing Nomad's job queue and effectively pauses all downloads on that agent and those added later, until the queue is resumed. Tachyon is used as the medium to send the pause and resume actions to the devices in the selected
  • Configuring NightWatchman Online StatusConfiguring NightWatchman integration with Tachyon to provide online / offline status lights in the NightWatchman Management Center console.
  • Installing TIMSTachyon Instruction Management Studio (TIMS) is a graphical user interface for authoring and testing Tachyon instructions, which can then be saved so they can be uploaded and used in your Tachyon system.
  • Setting up custom Tachyon Instructions for the first timeA getting started guide to configuring and verifying your Tachyon system so that you can run customized Tachyon Instructions.
  • 1E ITSM ConnectIntegration between Tachyon and the ServiceNow ITSM (Information Technology Service Management) module is enabled using the 1E ITSM Connect app, which is available for download from the ServiceNow app store and can be installed on any ServiceNow instance.
  • ServiceNow approvals for TachyonHow to configure ServiceNow and Tachyon so that ServiceNow can be used to approve Tachyon actions and scheduled instructions.

An introduction to Tachyon training resources, including lab guides.


All the list type information, such as installer properties, in alphabetical lists etc.


Copyright and trademark notices

All rights reserved. No part of this document or of the software (“the software”) to which it relates shall be reproduced, adapted, stored in a retrieval system, or transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, without permission from 1E Ltd. It is the responsibility of the user to use the software in accordance with this document and 1E Ltd shall not be responsible if the user fails to do so. Although every precaution has been taken in the preparation of this document, 1E Ltd and the authors assume no responsibility for errors or omissions, nor shall they be liable for damages resulting from any information in it.


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