In this version of Tachyon Server, some installers do not support the LOGPATH property and the logs folder is not configurable during installation.
Each component has a configuration file in the Tachyon Server installation folder structure, which contains log configuration details. Defaults are:
Filepath %ALLUSERSPROFILE%\1E\<product>\ where product is Tachyon, SLA Platform, and Catalog
Filename as shown in the table above.
Maximum size 10MB (2MB for Switch logs).
2 rollover files numbered 1 to 2 with the rollover number included as n.log (5 rollover files for Switch logs).
Date and timestamps are UTC to help troubleshooters synchronize logs on systems in different timezones.
Switch logs have the following names:
The first Switch installed will typically have a log filename Tachyon.Switch.4000.SW1.log(where 4000 is the port it is listening on and SW1 is the config name in the SwitchConfiguration table in the TachyonMaster database).
Other Switches on the same server will have different config names appended.
The log filename will be unique on a server, but there may be the same named log on a different server.
A Switch will continue to use the same log, unless the SwitchConfiguration table is modified so that a different ID is used.
If you see a Tachyon.Switch.log without a config name appended, this is a special case where a Switch cannot find its correct configuration, and has fallen back to using the template * row which has ID=1. In which case you will need to troubleshoot how that happened.
Rollover logs have numbers appended, for example Tachyon.Switch_A.1.log, up to a default maximum of 5.
The table below describes the logging levels which are configurable for server components.
Value
Description
Error
Only outputs errors. An error is a serious problem, typically requiring operator intervention of some sort to restore full functionality.
Warn
Outputs errors and warnings. A warning indicates a potential problem, where the system can nonetheless function without intervention.
Info
Outputs general information in addition to the errors and warnings. This is the default.
Debug
Outputs debugging information in addition to all the previous levels.
Trace
Outputs the maximum information available. Used only in exceptional circumstances as it will generate huge amounts of logging output.
Logging levels should only be changed from info only if requested by 1E Support and reset to info after investigation is complete.
The method of configuring logging levels for the Tachyon Switch changed in v3.3 to using the above text values, but retains -log=0 as the default to mean the same as -log=info.
1E Client logs
1E Client logs on Windows
%ALLUSERSPROFILE%\1E\Client\1E.Client.log (used by 1E Client and Tachyon features, and Shopping client)
By default, Windows resolves %ALLUSERSPROFILE% as C:\ProgramData\
Software Reclaimer logs
Every time the Reclaimer runs it will create a local log file of the process it is doing. The location and name of the log file depends on what task the reclaimer is doing.
Optout mode is normally run under user context so that the user can interact with the dialog. This means the log file will be in the users Temp folder within the user profile.
Mandatory
C:\windows\Temp\AppClarity.SoftwareReclaimer.log
Mandatory mode is normally set to run under system context, in order to process reclaim uninstall commands. Therefore, the log file will be under the system temp directory.
