Contents

System information page

On this page:

Summary

The System information page lets you review the configuration of Tachyon components used for Tachyon real-time features. There are no configuration options.

System information

The information on this page is described in the following table:

FieldDescription

Consumer

Displays the URL for the consumer API.

For example: https://TACHYON.acme.local/Consumer/ .

Coordinator

Displays the URL for the coordinator API.

For example: https://TACHYON.acme.local:8080/api/ .

Background Channel

Displays a list of configured background channels, showing the following information:

ColumnDescription
URL

Displays the URL for the background channel. This is set in the Tachyon clients so that they can communicate with this background channel.

For example: https://TACHYON.acme.local:443/background.

Client Certificate Authentication

Indicates whether client certificate authentication is required by the background channel.

This may be true (client certificates are required) or false (client certificates are not required).

Core

Displays a list of the configured cores, showing the following information:

ColumnDescription
Name

The name used by the Master to identify the core.

For example: ACME-TCN01.

Base URL

The base URL for the core.

For example: http://ACME-TCN01.acme.local:80/CoreInternal/.

Response URL

The responses URL for the core.

For example: http://ACME-TCN01.acme.local:80/CoreInternal/Responses.

Instruction URL

The instructions URL for the core.

For example: http://TACHYON.acme.local:443/Core/Instructions .

Device URL

The devices URL for the core.

For example: http://ACME-TCN01.acme.local:80/CoreInternal/Devices .

Switch URL

The switches URL for the core.

For example: http://TACHYON.acme.local:443/Core/Switches .

Data stores

The SQL instance where the core data is stored.

For example: ACME-SQL01.

Switch

Displays a list of the configured switches, showing the following information:

ColumnDescription
Name

The name of the Switch Host.

For example: ACME-TCN01.acme.local.

Status

The current status for the switch. This may be one of Online or Offline.

Device listening address and port

The address the switch listens on for Tachyon client connections.

For example: 100.100.100.110:4000.

The port on the IP address the switch listens on for Tachyon client connections.

For example: 4000.

Core listening address and port

The address the switch listens on for core prompts.

For example: 100.100.100.110.

The port the switch listens on for core prompts.

For example: 4001.

Workers

The workers the switch is configured to use. In combination with Slots, this value specifies the number of devices the switch can support.

For example: 1.

Capacity

The number of slots available to the switch. In combination with Workers , this value specifies the number of devices the switch can support.

For example: 15.

SSL

The security protocol used when communicating with this switch.

This should be set to TLSv1.2 unless advised by 1E.

Security Layer

Shows the security level used by the switch when communicating with the Tachyon clients.

By default this is set to: 5.

Associated Core(s)

Specifies the cores this Switch is associated with by name.

For example: ACME-TCN01.

Export telemetry

The Export telemetry button triggers a collection process for Server telemetry data and exports a CSV file. The contents of the file are not encrypted. 

If you have disabled automated sending of Server telemetry to 1E, and you contact 1E Support for assistance with any problems, you may be asked use the Export telemetry button, and then send the CSV file to 1E.

Telemetry helps 1E to continually improve your experience with Tachyon. Only summarized statistical information is collected which enables 1E to see how customers use features of the application. No personally identifiable data is collected. 1E use this information to:

  • Understand how the product is being used to influence future development decisions
  • Plan supported platforms (OS, SQL etc. versions) over time
  • Deliver a smooth upgrade experience as we can focus testing on implemented scenarios
  • Improve system performance
  • Identify early warning signs of potential issues such as excessive growth of database tables, instruction failures etc. so we can pro-actively address them.


Server telemetry (introduced in Tachyon Platform 5.1) reports how the platform is used and data is compressed, encrypted and sent to 1E through email on a configurable schedule. Full details of the Server telemetry data sent to 1E is provided in Server telemetry data.


User Interface telemetry (introduced in Tachyon Platform 5.2) reports how the user interface is used and data is sent directly from administrator browsers to the 1E Cloud.

Please refer to Requirements: Whitelisting connections to1E Cloud for details of URL that must be whitelisted for administrator browsers.

Telemetry features are configurable using Tachyon Setup during installation or upgrade, and can be enabled or disabled as a post-installation task. 1E encourages customers to enable sending telemetry.