1E Service Catalog Connect app
Integration of 1E Tachyon, 1E WSS with ServiceNow's self service request fulfillment module is enabled using the 1E Service Catalog Connect app. This App is available for download from the ServiceNow app store and can be installed on any supported ServiceNow instance.
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An overview of 1E Service Catalog Connect and its features is presented; what it does and how it can benefit your organization. |
App Menu in Application Navigator
ServiceNow provides an application navigator that enables users to navigate from one screen to another easily. To use 1E Service Catalog Connect app, first install it from ServiceNow app store and then search for 1E Service Catalog Connect in the application navigator.
The menu is shown in the picture opposite. Here's an overview of the 1E Service Catalog Connect menu items and the roles needed to access each page:
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| Service Catalog | Opens the Service Catalog. | Either of the following:
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| My Requests | Displays the WSA requests you have submitted. Additionally, all Catalog items ordered (fix my Computer, Unlock domain account, VPN enable) etc. are displayed here. | Either of the following:
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| Administration | Displays a menu containing all the Administration functions for the 1E Service Catalog Connect app. |
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| Manage Categories | Create and view new categories and sub categories. These are finally used by new catalog item(s). |
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| Manage Catalog Items | Create and view new catalog items that finally fire Tachyon instructions |
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| Instruction Configuration | Associate instructions with catalog items in the category from the 2 options above. |
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| Shopping Orders | Orders submitted to Shopping to invoke WSA |
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| Tachyon Settings | Displays the Tachyon Settings screen. |
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| Shopping Settings | Displays the Shopping Settings screen |
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| Logs | Displays the app specific logs. | n/a |
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| Support | Displays information on how to contact 1E Support. |
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| Reports | Order History | Report on all requests from all users. |
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| Daily Order Summary | Report on all requests for a particular day. |
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The x_1e_service_catal.shopping_user and x_1e_service_catal.shopping_admin roles are created automatically when you install the 1E Service Catalog Connect application. The x_1e_core_connect.user roleis automatically inherited by a user of this Application. |
