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The Device view in other Tachyon Platform applications

1ediscussion point

The  Device View  is a common view used throughout  Tachyon Platform 5.2  to present details of a device from multiple Tachyon Platform applications. The aim of the Device view is to provide a combined overview of all the information known about a device along with the ability to retrieve information about the device in real-time. Each Tachyon application displays a different default tab (discussed below), other tabs are visible if an application has been installed and licensed, and the user has permissions to use the application.


1ehot tip

If you have taken any of the following Hands on Labs: Using Experience, Using Guaranteed State, Using Inventory or Using Nomad, you will already have seen the information on this page and you do not need to re do this exercise.

Where is the Device view visible in Tachyon Platform?

Tachyon application

Device page

Device page default tab

Device view

Tachyon Experience 1.3

Tachyon Experience 1.3 - Devices page

Clicking on one of the links in the FQDN column of the Tachyon Experience Devices page displays the Device view for the selected device. When displaying the Device view from a Tachyon Experience page the view defaults to the Experience tab. The Experience tab contains information derived from and useful for Tachyon Experience.

Tachyon Experience Devices page

Tachyon Explorer 5.2

Tachyon Explorer 5.2 - The Devices Table

Clicking on the information icon next to the device name in the Device Name column of the Devices Table page displays the Device view for the selected device. When displaying the Device view from the Explorer Devices Table page, the view defaults to the Overview tab.

Tachyon Explorer Devices Table

Guaranteed State 1.5

Guaranteed State 1.5 - Devices page

Clicking on one of the links in the Device Name column of the Guaranteed State Devices page displays the Device view for the selected device. When displaying the Device view from a Guaranteed State page the view defaults to the Policies tab. The Policies tab contains information derived from and useful for using Guaranteed State.

Guaranteed State Devices page

Nomad 7.1

Nomad 7.1 - Devices page

Clicking on one of the links in the FQDN column of the Nomad Devices page displays the Device view for the selected device. The default view in the Nomad devices view is Downloads.

Nomad Devices page


The Summary banner

The Summary banner displays a quick summary of the information provided in the various tabs displayed in the Device View. It can be viewed by toggling the  Summary banner  switch to on.

The Summary banner panels

In this use case we will look at the Summary banner, enabling and disabling it, and viewing the panels


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Log on as Tachyon_AdminPP and open the Tachyon Portal (if not already open)


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Once open Click on Explorer, and open the Devices page, click on the i next to the device name, the Device view page will open.


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Depending on which application you access the Device view from it will default to the relevant panel for that application




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The Summary banner displays a quick summary of the information provided in the various tabs displayed in the Device View. Toggle the  Summary banner  switch to on.


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The banner will now be displayed




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The following table describes the information provided in the Summary banner. View each option to see what is displayed and from where the data is obtained


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MultiExcerptNameSummaryBannerTable


PanelDescriptionData source

Summary banner panel 1

Shows details equivalent to the following tiles:

TabPanelColumnTileDescriptionExample
OverviewDetails


Hardware and Operating SystemOperating System

Version

Windows 10 Pro 20H2 (x86)
Hardware and Operating SystemHardware

Device Type

Desktop
Hardware and Operating SystemHardware

Manufacturer

VMware, Inc
Hardware and Operating SystemHardwareModelVMWare Virtual Platform
IdentificationLocation

Location


IdentificationIdentification

Criticality

Undefined (0)


Data from Tachyon Master (the latest online status message)




Summary banner panel 2

Shows details equivalent to the following tiles:

TabPanelColumnTileDescriptionExample
OverviewDetails


Hardware and Operating SystemHardware

CPU Type

Intel(R) Xeon(R) CPU X5650 @2.67GHz x86
Hardware and Operating SystemHardware

RAM

3071 MB
IdentificationIdentification

1E Client 

v5.2.5.251
Hardware and Operating SystemOperating System

Version

v10.0.19042.746
Hardware and Operating SystemOperating System

Virtual/Physical

VMWare


Summary banner 3

Shows details equivalent to the following tiles:

TabPanelColumnTileDescriptionExample
Overview


Details





IdentificationLocationTimezoneUTC+00 - Europe/London (Inferred)
IdentificationIdentificationDomain1ETRN
Connectivity and ActivityActivityUser1ETRN\Administrator
Connectivity and ActivityConnectivityLocal IP Address10.0.1.3/24




Netmask255.255.255.0


Summary banner panel 4

Shows details equivalent to the following tiles:

TabPanelColumnTileDescriptionExample
Overview




Details







Connectivity and ActivityConnectivityFirst Connected22 March 2021, 12:17 UTC
Connectivity and ActivityConnectivityLast Connected27 April 2021, 09:23 UTC
Connectivity and ActivityActivityLast Boot18 March 2021, 12:24 UTC




Up timea month


Summary banner panel 5

Shows details equivalent to the following tiles:

TabPanelColumnTileDescriptionExample
Overview




Details







IdentificationGroupingMgmt. Groups
  • All Devices
  • All Win10 Workstations
  • Servers.





Exploring a device from the Device View

Explore a device

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Click on the  Explore  button in the Device View 


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The Explorer application opens and the current device set as the scope. You can now run any questions or actions you have permission to run. (If you do not know how to use Explorer or how to run Instructions, then consider taking the Using Explorer course)



Closing the Device View

How to close the Device view

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Next to the  Explore  button in the Device View is an x, click on this and you will be returned to your original page.


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Click on a device, the Device view page will open, with the focus on the Experience panel, we will now look at each of the tabs and panels in turn



The Device View tabs and panels

The Overview tab and panels

The table below shows the information displayed on the Overview tab and panels, visible to a user with suitable permissions. 

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Select the Overview Tab and review each panel, which are made up of the following data:


TabPanelDescriptionData source

Overview

Details

Displays a number of tiles sorted into  Identification,  Hardware and Operating System  and  Connectivity and Activity  columns that show information for the selected device retrieved from the online status information stored in the Tachyon Master database.

The columns and tiles are shown in the following table:

ColumnTileDescription
Identification
Identification

Display's the current device:

  • FQDN
  • Name
  • Domain
  • Criticality
  • Serial Number
  • 1E Client
  • Tachyon GUID.
Location

Displays the device's:

  • Timezone
  • Offset
  • Location
  • Locale.
Grouping

Displays the device:

  • Tags - freeform tags  applied to the device
  • Coverage Tags - any  coverage tags  applied to the device
  • Mgmt. Groups - lists the management groups the device is a member of.
Hardware and Operating System
Hardware

Shows hardware details for the device:

  • Virtual/Phyiscal
  • Manufacturer
  • Model
  • Device Type
  • Chassis Type
  • RAM
  • CPU Type
  • CPU Architecture
  • SMBIOS GUID.
Operating System

Shows operating system, type and version for example:

  • Type
  • Version
  • Version Number
  • Architecture
  • Installation.
Connectivity and Activity
Connectivity

Shows current device connectivity status:

  • Status
  • Last Connected
  • First Connected
  • Certificate Type
  • Certificate Expiry
  • Connection State
  • Local IP Address
  • MAC Address
  • Connecting IP.
ActivityShows Last Boot date and tiem and current user.


Data from Tachyon Master (the latest online status message)

Env. Variables

Shows a list of the environment variables set on the device.

Resource Usage

Two panels:

  • Resource Usage over the last hour  - shows system disk, CPU and memory usage per minute for the last one hour
  • Resource Usage at    day/month/year time    - shows executable resource usage for a specific minute:

Column

Description

Product
Resource name, for example 1E Client
Executable
Resource executable, for example 1e.client.exe 
Instance Count
Number of currently running instances.
Cpu Percent
Perentage of CPU currently being consumed.
Memory Virtual Mb

Virtual memory consumed in Mb.

Memory Physical Mb
Physical memory consumed in Mb.
Io Read Kb Per Second
Number of associated read input/output operations per second.
Io Write Kb Per Second
Number of associated write input/output operations per second.
Handle Count
The number of object handles.


1E-TachyonPlatform-Hardware-ResourceUsage

1E-TachyonPlatfo



The Download tab and panels

The table below shows the information displayed on the Download tab and panels, visible to a user with suitable permissions. 

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Select the Overview Tab and review each panel, which are made up of the following data:


TabPanelDescriptionData source

Downloads

Summary

Download activity and status for the device. Whenever you click on an FQDN on any of the Nomad pages then the  Device View  will be displayed with the  Downloads  tab selected.Data from Content Distribution.

Content

Content Titles on the selected device, the default view is from  All Sources,  All Types  and  All Status.

You may see a difference in the number of items in a device’s Nomad cache versus that displayed in the Nomad app Device View. This is because if downloaded content has been deleted from MEMCM, the content titles cannot be resolved in the Nomad app and are not displayed. This is under consideration for re-design and may be revised in future versions of Nomad.

Data from Content Distribution.

Nomad Configuration

1E Nomad Branch Settings .

1E-Nomad-NomadBranchSettings



The Experience tab and panels

The table below shows the information displayed on the Experience tab and panels, visible to a user with suitable permissions. 

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Select the Experience Tab and review each panel, which are made up of the following data:


TabPanelDescriptionData source

Experience

Metrics

Metrics are the data points that are collected by the 1E Client and sent to the Tachyon server. They are collected at different intervals depending on the type of data that is being collected.

Data from Experience metrics

The Trends tab shows the changes in the scores over time.  Hovering over any of the bars shows the details for that time and event.  If the user viewing the device details also has the ability to at least ask a question in Explorer the Explore button will be visible.

Data from Experience metrics

Logs

The Event Logs tab gives you a listing of the Windows Event log entries for that device. This brings that data to this view and is very useful when determining the root cause of an issue that has been reported on the device.

Data from Experience metrics

Application Interactions

Shows user interaction times and ratios across applications measured over the last 30 days1E-Experience-ApplicationInteraction

User interactions

Shows user interactive sessions with activity over last 30 days.1E-Experience-UserInteractionHistory



The Hardware tab and panels

The table below shows the information displayed on the Hardware tab and panels, visible to a user with suitable permissions. 

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Select the Hardware Tab and review each panel, which are made up of the following data:


TabPanelDescriptionData source

Hardware

Disk drives

Shows disk drives, including hardware and usage information.

Column

Description

Drive
Drive letter.
Volume Name
Volume name, if set.
Drive Type

Drive type, for example:

  • Removable Disk
  • Local Disk
  • Compact Disk.
Size Gb
Total disk size in Gb.
Free Space Gb
Current free space in Gb.
Usage Percent
Percentage used of total drive space.
File System
File system, for example NTFS.
Manufacturer
Standard or SSD drive.
Model
Drive manufacturer.
Serial Number
Unique disk serial number.
Partition
Drive and partition of the specific drive.
Firmware Revision
Drive firmware version.
Device ID
Device ID of the specified disk.


1E-TachyonPlatform-Hardware-DiskDrives

Peripherals

Shows the list of plug and play hardware devices (Windows only).

Column

Description

Device Type

Hardware device, including for example things like:

  • Battery
  • Monitor
  • Keyboard
  • Mouse
  • Ports
  • SoftwareDevice.
Name
Device name.
Instance Count
Number of instances of a periperal device.
Service
Associated Windows service, for example atapi, serial, PCI, ACPI.


1E-Tac



The Network tab and panels

The table below shows the information displayed on the Network tab and panels, visible to a user with suitable permissions. 

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Select the Network Tab and review each panel, which are made up of the following data:


TabPanelDescriptionData source

Network

Throughput

Shows network throughput on all adapters for the last hour, represented by the following tiles:

  • Average throughput - including Timestamp, Bytes Recieved per Second, Bytes Sent Per Second
  • Bytes received per second
  • Bytes sent per second.
1E-TachyonPlatform-Network-AverageThroughput

Interface configuration

Returns the output from the native network interface configuration command (e.g. ipconfig or ifconfig).1E-TachyonPlatform-Network-InterfaceConfiguration

DNS

Shows the  Cache  and  Host file  tiles:

  • DNS Cache Contents  - with the entries from local DNS cache, Host Name  and  Address.
  • HOSTS file  - shows the content of the drivers/etc/hosts file.

1E-TachyonPlatform-Network-DnsCache

1E-TachyonPlatform-Network-HostFileContent

TCP connections

Returns a list of established TCP connections.

Column

Description

Process Name
Local process name.
Process Id
Uniquely identifies an active process.
Class
Class of Internet networking protocol.
Local Address
Local network address.
Local Port
Network port used by a specific process.
Remote Address
Source IP address from which the traffic came from.
Remote Port
Remote port used by a specific process.
Latency Ms
The time taken in milliseconds for data or a request to go from a source to a destination.


1E-TachyonPlatform-Network-TcpConnections

Listening ports

Returns a list of processes which are listening for network connections.

Column

Description

Process Name
Local process name.
Process Id
Uniquely identifies an active process.
Class
Class of Internet networking protocol.
Local Address
Local network address.
Local Port
Network port used by a specific process.
Product
Related product, for example host process for Windows Services, Local Security Authority Process, SCNotification. 


1E-TachyonPlatform-Network-ListeningPorts

ARP Cache

Returns a list of processes which are listening for network connections and also shows routing tables.

1E-TachyonPlatform-Network-ArpCache

1E-TachyonPlatform-Network-RoutingTable

WIFI

Shows a list of visible wifi networks, including basic network properties.

Column

Description

SSID
WiFi network name.
Is Connected
Shows as either true or false, dependent on whether the corresponding adapter is connected to the network.
Is Hidden

Shows as true if the WiFi network is not broadcasting a public SSID.

Is Secure

Shows as either true or false:

  • true - if the WiFi network is secure
  • false - if the network is open.
Signal
Shows WiFi signal quality; from 0 (worst) to 100 (best).
Authentication
The default authentication mechanism supported by the network.
BSSI IDs
The Service Set Identifier (SSID) of the network, it will be empty if the network is hidden.
Encryption
Shows the default encryption mechanism supported by the network.
Adapter
Shows the WiFi network adapter name to which this network is visible.


1E-TachyonPlatform-Netwo



The Policies tab and panels

The table below shows the information displayed on the Policies tab and panels, visible to a user with suitable permissions. 

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Select the Policies Tab and review each panel, which are made up of the following data:


TabPanelDescriptionData source

Policies

Rules Compliance


Column 

Description

Rule Name
Name of rules applied to the current device. The viewable list relates to the selected Tachyon policy from the policy dropdown on the page.
State
If the device state is Compliant, Noncompliant or Not Applicable. 
Type

Rule type:

  • Check - allows you to verify that a device has a particular state, such as a registry key having a specific value
  • Fix - allows you to define a desired state for the device and then enforce that state.
Effectiveness

Policy rule effectiveness is the usefulness of policy rules and is represented as either:

  • Disabled - the rule has not yet been enabled from the Guaranteed State Rule Administration page, so it is not currently active
  • Unassigned - the rule is enabled, but has not been deployed to any devices
  • Ineffective - the rule has been deployed, but no devices have changed their compliance position for this rule in the last thirty days
  • Effective - the rule has been deployed and at least one device has changed its compliance position for this rule in the last thirty days.
History

Rule history.


Data fro



The Software tab and panels

The table below shows the information displayed on the Software tab and panels, visible to a user with suitable permissions. 

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Select the Software Tab and review each panel, which are made up of the following data:


TabPanelDescriptionData source

Software

Installations

Shows (per-device) installed software.

Column

Description

Product
Software product name.
Publisher
Software publisher.
Version
Product version number.
Architecture
Instruction set architecture (ISA) version.
Install Date
Software installation date.


1E-TachyonPlatform-Software-Installations

Windows services

Shows list of installed Windows services and their current state.

Column

Description

Name
Windows service name.
State
Windows service state, Running or Stopped.
Startup Type
Windows service startup type, for example Automatic, Automatic (Delayed Start), Manual, Disabled.
Process Id
Uniquely identifies an active process.
Description
Windows service description.
Logon Account
Windows service logon account context.
Type
Windows services type, for example file system driver, kernel driver, shared process.


1E-TachyonPlatform-Software-Services

Env. Variables

Shows operating system environment variables.1E-TachyonPlatform-Software-EnvironmentVariables

Processes

Shows detailed information about all running processes.

Column

Description

Product

Software product name.

Executable
Executable name.
Version
Product version number.
Devices count
How many devices are reporting.
Crashes
Number of times this software crashed during the last 24-hour reporting period.
Hangs

Number of times this software crashed during the last 24-hour reporting period.

Software crash and hang information is obtained from Windows event data. For background information on Windows events and the event viewer refer to  https://support.microsoft.com/en-gb/help/302542/how-to-diagnose-system-problems-with-event-viewer-in-microsoft-windows

Performance anomalies
Number of performance anomalies detected in this software during the last 24-hour reporting period.
I/O write KB/s
Average disk I/O read rate per second during the last 24-hour reporting period.
I/O write KB/s

Average disk I/O write rate per second during the last 24-hour reporting period.

For background information on analyzing disk storage performance refer to  https://docs.microsoft.com/en-gb/archive/blogs/cotw/analyzing-storage-performance

Virtual Memory Usage KB
Processor Time Seconds
Each instance of the executable will burn processor time. This column gives the average of the total time consumed by each process instance per second. Each instance uses the sum of all time used by each core in parallel. Therefore, it is possible to see more seconds here than in a day (usually 60 x 60 x 24 = 86400) for the whole column, if your system is working extremely hard 24x7. The theoretical maximum would be somewhere near  number of cores      seconds per day   . Hence, 'Processor Time' rather than 'Human Time'
Processor Time %

This is an easier notion than Processor Time Seconds. This is the average of the processor consumption of each instance. Each instance of this process will have caused different percentages of compute resource in all the processors and cores to be used over time (unless they have specifically requested certain core affinity). For each minute each process is running, a profile of the usage is built for the whole day. This value is the average of all of those samples. There is no way to work out, for any one of the process instances involved, how long any particular instance was running for. This could indicate a process that is going wild with resources, but it would take more investigation on the device to discover for how long this is happening. It is perfectly possible to see all the values in this column adding up to more than 100% as the processes were not necessarily running at the same time.

For further information on Processor time refer to  https://social.technet.microsoft.com/wiki/contents/articles/12984.understanding-processor-processor-time-and-process-processor-time.aspx

Responsiveness Impact %

An indicator of how reactive a process is to activity by other processes on the device. Typically, anti-virus products watch and respond to potentially suspicious activity such as increased network traffic. Anti-virus products will differ in their impact on the overall performance of a device.

Responsiveness Impact % is used to indicate how sensitive a process that appears to be to the use of system resources by other processes on a device. For example Security Protection software present on a device may reveal a spike in its activity whenever a new process is started on that device. This would typically be because the Security Protection software may wish to ensure that the new process starting on the device is present in a security white-list. Other software may also react to activity by other processes and by reacting they impact system resource uses, thereby adversely affect the user's experience. So it is useful to be able to identity software with the highest Responsiveness Impact on a device and potentially investigate further.

Responsiveness Impact % represents the proportion of the increased CPU activity detected by the 1E Client as a result of performing a set of operating system level operations that can be attributed to a given running process. Examples of these would be Windows registry and resource creation operations.

It is reported as a percentage to normalize results across devices that offer a range of computing power.

For example if  software.exe  on a device is attributed a Responsiveness Impact of 53% this means that more than half of the spike in CPU usage caused by software monitoring activity on that device can be attributed to  software.

Handle Count

Average number of Windows handles used by this software during the last 24-hour reporting period.

For further information on Windows handles refer to  https://docs.microsoft.com/en-us/windows/win32/sysinfo/handles-and-objects

For tips on examining open handles for any Windows process refer to  https://docs.microsoft.com/en-us/sysinternals/downloads/handle  and  https://techcommunity.microsoft.com/t5/windows-blog-archive/pushing-the-limits-of-windows-handles/ba-p/723848

Physical Memory Usage KB

Average Physical Memory Usage KB during the last 24-hour reporting period.

Please refer to  https://docs.microsoft.com/en-us/sysinternals/downloads/rammap  for a useful tool to examine physical memory allocation on a device.


1E-Tachyon



The 1E Client tab and panels

The table below shows the information displayed on the 1E Client tab and panels, visible to a user with suitable permissions. 

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Select the 1E Client Tab and review each panel, which are made up of the following data:


TabPanelDescriptionData source

1E Client

Binaries

Shows a list of the binary files in the executable folder of the 1E Client.

Column

Description

File Name
Associated 1E Client file name.
File Version
Software version.
File Size
File size in bytes.
Description
File description
Date Created
The date the file was written to disk.
Date Modified
The date the file was last saved.


1E-TachyonPlatform-Client-Binaries

Configuration file

Shows the full content of the 1E Client configuration file, including:

  • Logging settings
  • Communication settings
  • Agent settings
  • Module settings.
1E-TachyonPlatform-Client-ConfigFileContent

Extensibility

Shows extensibility objects (modules and providers) loaded by the 1E Client.

Column

Description

Type
Module or Provider component.
Binary Name
Associated 1E Client binary name, for example 1E.Client.Module.Interaction.dll
Name
Name, for example Interaction.
Version
1E Client version, for example 5.2.5.251


1E-TachyonPlatform-Client-Extensibility

Local Storage

Shows  Data Files  and  Client Inventory Database Use  tiles that display the list of:

  • Data files (logs, databases, etc) created by the 1E client
  • Tables in the 1E Client Inventory database, along with a row count per table.

1E-TachyonPlatform-Client-DataFiles

1E-TachyonPlatform-Client-InventoryDatabaseUse



Lab Summary

In this lab we looked at the Device view and how it is accessed, and then asking a question via explorer, and finally each of the tabs and panels were looked at.