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Basic verification tests that cover a single-server installation of Tachyon Server. These tests only cover Tachyon and do not verify the configuration of 1E client modules with other 1E products.

 These tests should be run in series. They start with basic server checks, then testing 1E Clients, and finally using the verification instructions from the 1E-TachyonPlatform product pack to do end-to-end tests that confirm all components are working. Depending on the decisions you have made during the design phase of your implementation you may need additional tests to verify your Tachyon implementation.


Please ensure you complete all verification tests. They not only confirm your system is operational, but they also introduce you to concepts and tasks that you will use later when using Tachyon.

To run these tests you need:

  1. Tachyon Server installed.
  2. Remote workstation with a supported browser
  3. The name and password for the server installation account 
    1. the AD account must be enabled
    2. the account may already be assigned to other Tachyon roles either directly or via membership of an AD group role.
  4. Two AD User accounts, Test User 1 and 2 
    1. must not be existing Tachyon users because they will be assigned specific roles for the purpose of these tests
    2. must have email addresses and be able to read emails.
  5. The product pack file containing the verification instructions, if not already installed.
    1. In these tests this file is referred to as the 1E-TachyonPlatform product pack.
    2. You can find this zip included in file that you can download from the 1E Support Portal.
  6. At least one test device on which the 1E Client will be installed.
  7. 1E Client installation source files and configuration details required by your Tachyon implementation.

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Verify Patch Success installation


To run the following tests you need:

  1. Tachyon Server installed
  2. The name and password for the server installation account, the account must also be enabled
  • Logon to the Tachyon Server using the server installation account
  • Confirm 1E Tachyon Server is listed in Apps/Programs and Features
  • Confirm Tachyon's Windows services are running.

Programs and Features (appwiz.cpl) displays 1E Tachyon Server with correct version number.

If an MSP update has been installed, the Installed Updates displays 1E Tachyon Server Update (Qnnnnn).

The following Windows services exist and are running.

  • 1E ActiveEfficiency (Automatic)(Network Service) - if selected during setup
  • 1E Catalog Update Service (Automatic)(Service account)
  • 1E SLA Platform Engine  (Automatic Delayed start) (Network Service)
  • 1E SLA Platform Integrate Agent (Automatic Delayed start) (Network Service)
  • 1E SLA Platform Integrate Manager (Automatic Delayed start) (Network Service)

  • 1E Tachyon Coordinator (Automatic Delayed start) (Network Service)
  • 1E Tachyon Switch Host (Automatic Delayed start) (Local System)

If any of the services are not running, then check the corresponding log(s).

The Switch Host service will stop after several seconds if it is unable to start any Switches.

The ConsumerAPI log is not created until a user (the server installation account) successfully connects to the Tachyon Portal.

The BackgroundAPI log is not created until a 1E Client attempts to download content. The 1E-TachyonPlatform product pack can be used to trigger this.

  • Check the Tachyon Server logs.


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  • Check the configuration of the Tachyon connector