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Optional post-installation task for configuring the Guided Tour.
One of the new features in this version is Guided Tours. This feature helps users navigate through the various Order screens starting from within the Service Portal through to fulfillment of the Order.
Guided tour setup
The setup consists of carrying out 3 actions:
- Position the callouts according to placement of the buttons/widgets on each of the screens.
- Update the step Windows 10 with CSS Selector details.
- Enable Auto Launch.
To enable this new feature:
|Advanced Panelboxes for Confluence|
This step is only necessary if the Request form design and workflow has been customized. For default Request form design and workflows you can skip to: Adding "Launch WSA Wizard" to the ServiceNow Service Portal.
To position callouts:
Update the Windows 10 step
This modification makes the step dynamic and independent of sys_id dependencies. Failure to complete this step will result in the Guided Tour generating the error message Tour abandoned.
Enable Auto Launch
By default, this property is disabled. To enable Auto Launch, once the callouts have been placed appropriately: