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Summary

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How to run the optional built-in Catalog Items from the ServiceNow portal.


Note
This page relies on the optional built-in Catalog Items having been configured as described in the post-installation steps: Configure Built-in 1E ServiceNow Catalog Items.



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Running a built-in Catalog Item

To run a Catalog-item from the ServiceNow portal:

  1. Search for the name of one of the Catalog Items. In our example we use the Enable USB Catalog Item, as shown in the picture opposite.




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The results will show the Catalog Items that match the text. Click on the Catalog Item you want.




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On the Catalog Item's page fill out any parameters that are required by the Catalog Item. In our example, as shown in the picture opposite, the computer name has been set to LWIN10.LAB1.LOCAL. Once the parameters have been filled click on the Order Now button.




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An Order Confirmation popup will appear filled with the user's name. Click Checkout to proceed with the order.




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After checkout, ServiceNow will display the Order Status page with the unique Request Number and other parameters related to the order.




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An email will be sent to the user notifying them that their request has been submitted and providing a link where the order can be tracked.




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Clicking on the order tracking link in the email will display the Catalog Item page showing the status of the order.




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When Tachyon has run the instruction associated with the requested Catalog Item an email is sent to the user.




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Clicking on the order tracking link in the email will display the Catalog Item's page. You can select to view the Tachyon instruction's return code, indicating its success or other outcome, by clicking on the View Response button.

On this page you can also select a response by clicking on either of the response buttons:

  • Issue is fixed
  • Issue is not fixed

The results will then be stored with the order. The picture opposite shows the result of clicking on the Issue is fixed option.



The following table shows the available built-in 1E ServiceNow Catalog Items with a description and any parameters that need to be provided:

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MultiExcerptNameBuiltIn1ECatalogItems
PageWithExcerptConfigure built-in 1E ServiceNow Catalog items