Version: 5
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Contents

Summary

Troubleshooting common issues that you may be having with implementation.

If your problem is not identified below, then please review the Known issues page.

Unable to install

If for any reason you are unable to install, then please review the Prerequisites.

When installing interactively, please confirm you are logged on using an account that has local Administrator rights.

You can troubleshoot the installation by reviewing the installation logfile. On Windows, start an Administrative command prompt and use an msiexec command-line similar to the following example (including any other installer properties you want to set on the command-line):

msiexec /i ActiveEfficiencyServer.msi SQLSERVER="ACME-SQL01" /qn /l*vx C:\Windows\temp\ActiveEfficiency-install.log
On this page:

Cannot generate SSPI context

If you are using Kerberos and encounter an issue during installation when attempting to access the database please refer to https://support.microsoft.com/en-in/help/811889/how-to-troubleshoot-the-cannot-generate-sspi-context-error-message for details on how to resolve the issue.