Configuring Experience

Here we will learn how to configure Experience. In Experience we think about 3 personas, they are:

End User Computing Manager
Level 3 Helpdesk Analyst – An Escalation Engineer typically working on wide spread issues and proactive maintenance
Level 1/Level 2 Helpdesk

Configuring Tachyon for Experience

This section will show you how to configure Tachyon to use Experience. 

Confirm Permissions to use Experience

Earlier we assigned a number of roles to different users, in this section we will add the additional role for Experience.

1. Navigate to Settings – Permissions – Roles.
2. Click on Experience Viewers then the Members tab
3. Add the group: Tachyon_Admins

Verify the Installation

In this section we will verify that Experience has successfully installed

4. Open Explorer and navigate to C:\ProgramData\1E\Tachyon

5. Open Explorer and navigate to C:\Program Files\1E\Tachyon\Coordinator and open Tachyon.Server.Coordinator.exe.config search for ExperienceCubeProcessingIntervalMinutes and set the Value to 10
6. Open the Services Applet and restart the 1E Tachyon Coordinator service

Deploy Policies

In order for the clients to report back to Experience, they need to have policies deployed to the environment. 

7. Still logged into 1ETRNW72 as 1ETRN\Manager1
8. Open the Tachyon Portal and Launch Guaranteed State
9. Navigate to Administration – Policies.
10. Click Deploy, and click Yes to the pop up showing the changes since the last deployment

Confirm that Experience has Populated

As part of the installation of Experience a new Cube is created and is used to populate the Experience Data.
11. From Start open SQL Server Management Studio, and connect to Analysis Services
12. Expand Databases and confirm TachyonExperience is listed

13. Log on as User
14. Open the Tachyon Portal in Chrome (if not already open)
15. Open Experience, either from a tile or via switch app
16. The page should open on Overview if it has not navigate there
17. Confirm that data is displayed, The data and how to use the screens is covered in the Using Experience training. (You may need to wait 10 mins since the Coordinator Service restart)

Generate Experience Data

18. Open SkyTap Shared Drive shortcut on the desktop and navigate to 1E Tachyon - Course Content\Tachyon v5.2 - Course Content\ download 1ETRN_Code_Signing_cert.pfx files to c:\temp Extract the contents of the ZIP file, also download and copy 1ETRN-GeneratePerfData.xml to c:\temp
19. From the start menu, type certificate, and click on Manage Computer Certificates
20. In the Certificates console, right-click on Trusted Publishers. Select All Tasks>Import
21. On the Welcome, ensure Local Machine is selected by default. Click Next
22. On the File to Import page, click Browse
23. Switch the file type to All Files (.)
24. Navigate to c:\temp and double-click 1ETRN_Code_Signing_cert.pfx. Click Next
25. On the Password page, input Passw0rd for the password and click Next
26. On the Certificate Store, ensure Trusted Publishers is populated. Click Next
27. On the final page, click Finish. Click OK
28. In the Certificates console, expand Trusted Publishers>Certificates and validate that the code signing cert issued to SCCM Admin is present
29. From a cmd prompt, run IISRESET to bounce IIS
30. Running IISRESET will ensure the web service recognizes the certificate we just added to the server

31. In the Tachyon Portal navigate to Settings – Instructions – Instruction Sets
32. Click on Upload in the upper right
33. In the Open dialog box select C:\Temp\1ETRN-GeneratePerfData.xml click Open
34. Click Add new set on the right to create a New Instruction Set
35. In the Name field type in 1E-PerformanceGeneration click Add
36. Click on the Unassigned instruction set – Select all the instruction that you just imported and click move in the far right. Select 1E-PerformanceGeneration in the move instructions popup.
37. Click Move

38. You should still be logged in as 1ETRN\Tachyon_Admin1
39. Launch the Tachyon Portal if it is not already open, with Google Chrome. If the Portal is already opened – click on Switch app at the bottom and select Explorer
40. Click on All Instructions. It will now display the Instruction Sets which we added to Tachyon, and the associated questions and actions.
41. Select 1E-PerformanceGeneration and choose the GeneratePerfData instruction
42. Click the Ask this question button
43. Ensure all 7 machines are reporting inventory back
Remember these steps are not required in a production environment, and is only included here to facilitate the course

Configuring Tachyon for Patch Success

This exercise will show you how to configure Tachyon to use Patch Success. We have already configured our connector to use Tachyon Powered Inventory. We have also already imported the Instruction Set 1E Inventory used by Tachyon Powered Inventory and created the Tachyon Role required and assigned it to the All Devices Management Group.

Create A Custom Role for Patch Success

We need to create a Patch Success user and role and assign to our All Devices Management Group. We also need to assign permissions to our Patch Success Instruction Set which we imported earlier.

44. Navigate to Settings – Permissions – Roles. Click on Add
45. In the Add Role dialog box Name field type in 1E Patch Success
46. Click Add. You will then see the Role in the listing of Roles
47. Click on 1E Patch Success
48. In the Role: 1E Patch Success page Permissions tab click on Add in the far right
49. In the Add Permissions dialog box Type field select Instruction Set. In the Name field choose Patch Success from the drop-down listing. Check the boxes for Actioner, Approver, and Questioner. Click Add
If you do not want to trigger a deployment of the patches via Patch Success, then do not add the Actioner and Approver permissions to the role. This will prevent the Deploy button from being enabled in the Patch Success Application.
50. Click Add again and select Repository:Patch in the type field. Select the box next to Read. Click Add
51. Click the Management Group tab. Click Add in the far right. Select All Devices. Click Add
52. Click the Members tab. Click Add in the far right. Start typing in Manager and select Manager1 from the list. Click Add
53. Navigate to Users and select Manager1 to see that the 1E Patch Success role has been added to that user
54. Also add the following roles to our Manager1 account to use for Patch Success
Connector Administrators
Inventory Administrators
Log Viewers
Permissions Administrators
55. Add the 1E Patch Success role to the Tachyon Connector account
If the Patch Success role is not added to our Tachyon Connector account the cube data will not populate the Patch Success Overview page with the Device information. To check this after doing an ETL Sync. Look at the SLA-BI DB EventLog Table on the Tachyon server for the Patch Device Table message (you should see another number than 0 devices).

Tachyon License File Details

To use Patch Success your Tachyon License file must have the Inventory and Patch Success consumers enabled. The license file must also include the pattern for 1E-Inventory* and 1E-PatchSuccess* as these are the names of the instructions that will use for Patch Success. We will look at our lab license file in this task to make sure we are set up correctly.

56. In the Settings application navigate to Configuration – License Information
57. Within Customer Licence expand Products – expand Features and expand Item 7 and notice that we have PatchSuccess
58. Expand Consumers expand Item 1 and notice that we are also licensed for the PatchSuccess consumer

Lab Summary

In this lab, we learned how to configure and populate the Experience and Patch Success applications, how to use these applications is covered in the Using - Using Experience and Using - Using Patch Success courses

Next Page

Ex 8 - Tachyon v5.2 - Install and Configure - Post installation optional configuration