Welcome to the Service Graph Connector for 1E Tachyon 1.2 documentation space. Here, we describe all aspects of configuring and using Service Graph Connector for 1E Tachyon. Here's a quick overview of what the Service Graph Connector for 1E Tachyon documentation pages will tell you.

Introducing Service Graph Connector for 1E Tachyon

Service Graph Connector for 1E Tachyon is an integration between ServiceNow and Tachyon. This application allows the authorized user to view and learn the performance and behavior of the end-user devices available in an enterprise.

Implementing Service Graph Connector for 1E Tachyon

Everything you need to know about getting Service Graph Connector for 1E Tachyon installed and running in your network. This section is structured in a way that leads you through the three phases of a typical implementation project.

  • Design ConsiderationsInformation that will help you design and plan the implementation of Service Graph Connector for 1E Tachyon in your organization.
  • RequirementsInformation that helps you design and plan a Service Graph Connector for 1E Tachyon implementation in your organization. This includes the prerequisites and dependencies you need to install Service Graph Connector for 1E Tachyon.
  • PreparationWhat you will need to prepare before implementing Service Graph Connector for 1E Tachyon in your network. Typically, these are tasks that may take some time to organize, depending on how your organization works. A more complete checklist of tasks is provided in Requirements.
  • Installing and upgradingHow to set up Service Graph Connector for 1E Tachyon.
  • VerifyingBasic verification tests covering the installation and basic use of Service Graph Connector for 1E Tachyon.
Using Service Graph Connector for 1E Tachyon

Service Graph Connector for 1E Tachyon allow ServiceNow users to access real-time information about end-user devices in an enterprise. Here, we describe how you can understand and investigate these end-user devices.

  • Inspect end-user deviceService Graph Connector for 1E Tachyon integrates between ServiceNow CMDB module and Tachyon. Its main purpose is to support service desk personnel with real-time and reliable information. It populates a list of all your end-user devices and display the attributes stored in CMDB.
  • Integration DashboardService Graph Connector for 1E Tachyon has an Integration Dashboard, this is a standard feature provided by ServiceNow that links to the CMDB Integrations Dashboard. This dashboard shows you an overall health check for CMDB integrations.
  • Investigate end-user devicesService Graph Connector for 1E Tachyon can trigger Tachyon instructions on all available end-user devices at once. Because of this Tachyon Information Services (TIS) can play an important role in investigating any connected device.
  • View triggered instructionsService Graph Connector for 1E Tachyon triggers instructions on the following occasions:
  • View available instructionsThere are a series of instructions offered by Tachyon to investigate and remediate end-user devices in an enterprise wide network. When Service Graph Connector for 1E Tachyon requests 1E Core to fetch the instruction, 1E Core signals Tachyon to get the instruction. These instructions are stored in the 1E Core apps table. Similarly, Service Graph Connector for 1E Tachyon also allows admin user to view list of instructions in the Instruction Definition module.
Troubleshooting

A general methodology for investigating issues with the 1E Core app, as well as identifying key issues and their resolutions.

  • Known issuesLists of the current known issues for implementing, configuring and using Service Graph Connector for 1E Tachyon
  • Resolving error messages and warningsBasic troubleshooting to remediate errors that may occur while implementing, configuring and using Service Graph Connector for 1E Tachyon.
Reference

All the 1E CMDB Connect related tables of information, such as supported platforms, communications ports etc.


 

Copyright and trademark notices

All rights reserved. No part of this document or of the software (“the software”) to which it relates shall be reproduced, adapted, stored in a retrieval system, or transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, without permission from 1E Ltd. It is the responsibility of the user to use the software in accordance with this document and 1E Ltd shall not be responsible if the user fails to do so. Although every precaution has been taken in the preparation of this document, 1E Ltd and the authors assume no responsibility for errors or omissions, nor shall they be liable for damages resulting from any information in it.

Trademarks

1E, the 1E device, TACHYON, APPCLARITY, ACTIVEEFFICIENCY, NIGHTWATCHMAN, NOMAD BRANCH, NOMAD ENTERPRISE, PXE EVERYWHERE, DROWSY and DROWSY SERVER are trademarks belonging to 1E Ltd. 1E is registered in the UK, EU and the US. The 1E device is registered in the UK, EU, Australia and the US. NIGHTWATCHMAN is registered in the EU and the US. Nomad is registered in the EU and the US. DROWSY is registered in the UK. DROWSY SERVER is registered in the US.

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