A general methodology for investigating issues with the , as well as identifying key issues and their resolutions.

If you are experiencing problems with client agents that have been deployed to devices already then please refer to documentation for the relevant product version.

Log files

1E needs details of the recorded time when the issue took place. To ensure logs contain relevant details, please try to rerun the steps to replicate the issue. 

Copies of the AppImport.xml files found in the folder where you ran .

Copies of log files from: C:\ProgramData\1E\Client Deployment Assistant\LogFiles