A list of the 1E Experience features organized by the release they were implemented in. Links through to the features have been provided for convenience.
New features in
Works with Tachyon 5.1
The 1E Experience score has been greatly enhanced to include User Sentiment - this means that, not only can you monitor the stability, responsiveness, and performance of the devices on your network to deduce your end-users satisfaction with their IT services, you can send out surveys and incorporate your end-users actual feedback directly into the picture. For more information on this subject please refer to Getting feedback via User Sentiment Surveys, where you can find a complete end-to-end use case on creating, deploying, responding and processing responses to User Sentiment Surveys.
The 1E Experience score displayed on the Overview page includes user sentiment values, please refer to The Scores for more information.
The Categories page includes a Sentiment tile showing the current User Sentiment score.
The Sentiment page lets you view the User Sentiment score on its own and drill down to view users and monitor their feedback and pain points.
End-User Surveys - two types of survey are supported: User Sentiment and General Purpose. User Sentiment Surveys contribute towards the 1E Experience score, General Purpose Surveys can be used to ask one-off questions of your end-users and get their feedback on any issue. The Surveys page is where you can create, enable and deploy surveys.
A Users page is provided that lets you get information on the end-users on the devices in your network. Please refer to the Users page for more details.
Customize the 1E Experience pages to view the interactive charts you want to focus on - including the display of the results from your User Sentiment surveys on the Sentiment page.
1E Experience 1.0
Works with Tachyon 5.0
1E Experience score - lets you monitor the performance, stability and responsiveness of the devices on your network to deduce your end-users' satisfaction with their IT services. The experience score is based on metrics that cover three categories:
Stability- derived from the frequency of operating system and software crashes, hangs and service failures
Responsiveness- based on the speed of operating system startup, system resource creation and availability
Performance- a weighted indication of load and throughput for device processor, memory and disk resources.
View experience trends over time - 1E Experience not only captures data on how your network devices' experience is at the moment it also lets you view trends in how the experience score is changing over time.
Interactive Overview, Categories, Performance, Stability and Responsiveness experience pages - let you drill-down into the details of the experience scores to view the details for the performance, stability, responsiveness and associated metrics for your network.
Investigate devices with Explorer - after drilling down to identify experience issues with the devices in your network you can make a selection and use that to prime Explorer to run instructions in real-time on just those selected devices.
Filter pages so the interactive charts display just the data you want them to.