Application Scope

An application scope is a logical boundary in ServiceNow which allows restricted access to services inside ServiceNow portal.  Anything that you work upon must come under an application scope in ServiceNow. Every instance of ServiceNow comes with a default application scope called “Global” scope. So, any item e.g. incident, request item, variable set etc. that you create will come under the scope of “Global” application scope. For more information, please refer to: https://docs.servicenow.com/bundle/kingston-application-development/page/build/applications/concept/c_ApplicationScope.html.

Application Menu

Field types

Instance

ServiceNow offer cloud instances to its customers, technology partners (vendors) and community developers. You can correlate it to SQL Server database instances which is the core of entire product. Vendor instance is a licensed product which is fully featured instance of ServiceNow having all the capabilities. Developer instances are trial kind of instances with few limitations e.g. they get reclaimed if the instance remains unused for 10 consecutive days.

Portal

Each instance of ServiceNow is managed, configured and controlled through a website (navigation page). The portal can also be used to create self-service requests as well.