You can shop for popular or featured applications, check the status of your pending or completed orders, configure your shopping preferences when you log-in to the Shopping Web.

Setting up your preferences

You can change how Shopping displays information to suit your preferences by clicking the configuration icon located next to My Software or Notifications icons at the top right corner of the Shopping Web portal.

In the Personalise page, you can view information about the machine and its current user, enable or disable application deployment notifications, view the diagnostics page which is useful to Shopping administrators when troubleshooting issues and schedule convenient times when applications are delivered to you.
shopping web personalise settings



The Delivery Windows has a planner that lets you determine a convenient time when applications can be installed on your computer. For example, to stop Shopping from delivering applications between 0800 and 1700 on a Monday:

  1. Scroll down to the planner.
  2. In the Monday column, create a non-delivery block by clicking the 0800 cell and dragging down to the 1700 cell. You can create more non-delivery blocks by dragging and dragging in the different days of the week or create more than one non-delivery block for in a day. 
  3. To modify an existing block, you can:
    1. Move a block to a new time, click the top of the block and drag it to a new location
    2. Change the end time of the block, click the bottom of the block and drag it to the new end time
    3. Delete a block, select the block and click Delete, you will be prompted to confirm the deletion.

Non-delivery blocks

Featured, trending and latest application views

Shopping displays applications on its home page in three pre-configured views.

ViewExplanation

Featured

Applications that have been configured by a Shopping Administrator in the Manage Featured Items section. If Featured Items has not been configured, the top 20 applications are displayed in alphabetical order.

Trending

The most requested applications.

Latest

The 20 most recent applications available in the Shopping web.



Placing an order for an application

  1. If you are shopping from your desktop:
    1. Enter the URL for the Shopping web in your browser.
    2. In the Shopping web, click Home. If you see the Self Service tab, click that first followed by Home.
    3. Locate the application you want and click Request.
    4. Click Request. A notification is displayed in the banner displaying the status of your request, for example ORDER PLACED.
  2. If you are shopping from your mobile device:
    1. Enter the URL for the Shopping portal from your mobile device.
    2. Locate the mobile application you want and click Download. You will only see mobile applications where it is configured as a mobile application by your administrator, it has a link created to the respective App Store and if you are allowed to shop for these applications according to the user group you belong to.
    3. You are taken to the respective App Store for your mobile device where you can install the application. Mobile applications are not subject to the approval process.

When you have shopped for an application, its tile will still remain on the Shopping page and display its current status.

You can get an overview of the status by clicking the tile or by clicking My Software (computer icon in the top right corner) of the Shopping Web portal.


Home - self service

Searching for applications

If you know the name of the application but not its category or if you do not see the application you want, you can always search for it. To search for an application: 

  1. Click the search box (located at the top right of the Shopping portal).
  2. Type the name of the application you are looking for.
  3. Click the magnifying glass icon to search for application.
  4. Locate the application you want and place an order for it, refer to Placing an order for an application for details.

You can only search for applications based on your role-based access control (RBAC) security scope, refer to Role based access control in Shopping for details. When a search returns a result set, following a link takes you to the details page of the application where search terms are highlighted (self-service view for administrators).

The Shopping Web uses the internal web service which must be available for search to work. You will need to clear your browser cache for the new search feature to work.

A query is made up of terms (single and phrases) and operators.  A single term is a single word such as drive whilst a phrase is a group of words surrounded by double quotes such as "paint shop". When you use simple search terms, Shopping returns matches with the search term as well as inflections of the term. For example:

  • drive returns drive, driven, drives, driving, etc.

Advanced searches makes use of:

  • Phrases – searches using phrases are constrained or expanded using particular connectives. For example:
    • [ +paint +shop ] returns paint and shop
    • [ paint or shop ] returns paint or shop
    • [ paint -shop ] returns paint and not shop
  • Exact matches – to search for an exact match, wrap the search term in double quotes (""). For example:
    • "paint shop" returns paint shop
  • Wildcards searches – these searches make use of the wildcard (*) symbol to return 0 or more characters in the search term. You cannot use the wildcard character as the first character of a search term. For example:
    • pain* returns painpaint, painting
  • Contains searches – search terms without square brackets ([]) or double quotes ("") returns a result set containing the search term. For example:
    • pain returns paint, painting xyzpaint, etc.
  • Proximity searches – these searches make use of the tilde (~) symbol at the end of the search term to return results where the search terms are within a specific distance away from each other. For example, to search for paint and shop within 1 word of each other:
    • paint shop"~1 returns paint near shop

Viewing application details

To view the details of an application:

1. Point your mouse to the application tile and click its title, for example Adobe Acrobat.



View application details

2. The details for the application are displayed.

Display application details

Approvals, refusals and installation notifications

If an application requires approval, you will receive an email notification when your order is approved or rejected by an approver. 

If the type of approval is chained, the approval process simply continues until all the approvers sanction your order, or when one of them rejects your order. You will receive an email at each stage of the process.

If the type of approval is not chained, then any approver can approve or reject your order.



Approval email notification


When your order is approved, Configuration Manager will download and install the application on your computer. You will receive an email notification when it is successfully installed and is ready for use.

If the installation fails, both you and the Shopping administrator are sent an email notification. 

Application installed email notification

Tracking your orders

To track your orders:

  1. Click My Software (computer icon in the top right corner) to show the applications that are installed on the machine you're logged in from.
  2. Click All Orders to view a list of all orders you have placed.

    The statuses for non-Configuration Manager applications are:

    • Approved – for approval-based applications, displayed when the approval process is completed. For non-approval-based applications, displayed immediately because they are automatically approved.
    • Rejected – displayed when an application is rejected
    • Addition pending – displayed when an AD integration application is approved or does not require an approval
    • Succeeded – displayed when Shopping has succeeded in adding the user and machine to the AD group specified for the AD integration application
    • Addition failed – displayed when Shopping fails to add the user and machine to the AD group specified for the AD integration application
    • Removal pending – displayed for AD Integration applications with the Revoke group membership on uninstall option selected, after the user has clicked on the Uninstall button but prior to the AD group removal
    • Removed – displayed when Shopping has succeeded in removing the user and machine from the AD group specified for the AD integration application
    • Removal failed – displayed when Shopping fails to remove the user and machine from the AD group specified for the AD integration application

    The statuses for Configuration Manger applications are:

    • Install Pending – displayed when the application is shopped for but not yet installed
    • Installed – displayed when the application has been installed
    • Install Failed – displayed when the application fails to install
    • Uninstall Pending – displayed for applications with an uninstall program, after the user has clicked on the Uninstall button but prior to the uninstallation having been completed
    • Uninstalled – displayed when an application with an uninstall program has been successfully uninstalled
    • Uninstalled Failed – displayed when an application fails to uninstall
    • Rejected – displayed when an application is rejected during the approval process

    The statuses for Configuration Manager user-centric applications are:

    • Provision Pending – displayed when the user has shopped for a Configuration Manager user-centric application prior to the receiver posting back the status of the application
    • Provisioned – displayed when the receiver posts back that the user has successfully been added to the associated collection in Configuration Manager
    • Provision Failed – displayed when the receiver posts back that the user has failed to be added to the associated collection in Configuration Manager
  3. You can click on one of the following tabs to filter the list of orders
    • Approved - to view all your approved orders
    • Rejected  - to view your list of rejected orders
    • Pending Approval - to see your list of orders awaiting approval - from here you can Cancel pending orders.

Cancelling pending orders

If you decide that you no long want an order that is pending approval, you can cancel it by:

  1. Click My Software (computer icon in top right corner)
  2. Click Pending Approval
  3. Under Action, click Cancel
  4. Click Yes to confirm the cancellation.
  5. You can review the status under All Orders.
If workflow integration is enabled, an email is sent to the approver and the deputy approver notifying them of the cancellation and a Create Request Cancelled workflow task is created to update the workflow.


Uninstalling applications

It is good practice to uninstall applications from your computer once you are done with them to free up licenses for someone else to use. As long as the Shopping administrator has configured the application with the uninstall option.

  1. In the Shopping portal, click on My Software (computer icon in top right corner)
  2. Click on the All Orders tab.
  3. If your administrator has provided an uninstall capability for an application, it will have an Uninstall button in the Action column.
  4. Locate the application you want to uninstall, and click on the Uninstall button. The application will subsequently be uninstalled from your machine by Shopping, via Configuration Manager.
  5. You can review the uninstall status under All Orders.


Completed orders

Self-service OS migration

When an OS deployment application is made available to you, your Shopping home page displays a Windows upgrade tile in the banner that enables you to run the upgrade. 

Your administrator will have set up the OS migration to use one of two different Shopping OS deployment wizards, each can be customized so the number and appearance of the screens may look different to the ones shown below.


OS deployment available

Shopping WSA Wizard

The WSA wizard behaves in different ways depending on your situation. WSA supports deployments over WiFi and in remote locations connected by VPN. It also supports the use of external USB media to back up data and settings. However, if you are upgrading your computer in your office, your administrator may have allowed your data to be automatically backed up temporarily onto another local computer. Your administrator may have chosen to remove, retain or upgrade your applications. In either case, you can shop for applications after the upgrade.

Your administrator will generally refer to each scenario using jargon similar to the following. To see how each scenario looks, click on the links below.

The In-place upgrade scenario is used to upgrade the computer you are currently using. This is a simple upgrade that retains local data and settings without needing them to be backed up. Applications may also be upgraded.



The Computer Refresh scenario is used to upgrade the computer you are currently using. It is also known as Wipe and Load, and differs from an In-place Upgrade because it wipes the disk clean, and only restores the data, settings, and applications that are needed.

Non-destructive means data and settings are backed up to a special area of the disk (if there is space) and automatically restored. 



Destructive means the computer disk needs to be reformatted, requiring data and settings to be backed up (captured) elsewhere and later restored. 


The Computer Replace scenario is used to replace your computer. You run the WSA wizard once on your old computer to back up (capture) data and settings, and again on your new computer to restore them.








Shopping OSD Wizard

The OSD Wizard allows you to initiate an upgrade immediately, or schedule one. Your administrator may have chosen to remove, retain or upgrade your applications. In either case, you can shop for applications after the upgrade.

To upgrade the computer you are using to the new operating system:

  1. Ensure you have first made a backup of any local data. Your organization will have policies for data storage and its backup.
  2. Click Launch.
  3. In Introduction screen, click Next.

The self-service OS deployment introduction screen



In Select OS screen, choose the OS you want to migrate to and click Next.



Selecting the OS to install



In Re-install Apps, select the applications you previously shopped for to reinstall and click Next. Applications listed in red are not available for the OS you are migrating to. 

You will only see this screen if the feature has not been disabled.




Choosing the applications to re-install during the OS deployment

6. In Schedule, choose the date and time for the migration and click Next.


In Schedule, choose the date and time for the migration and click Next.



Scheduling your OS deployment



In Confirm, review your preferences and tick the checkbox to confirm that you have made a backup of your system. Click Back to update your preferences or Finish to proceed with the migration.



Confirming the OS deployment



When you have scheduled your OS migration, the Windows Upgrade tile is updated with the following options.

  • Edit – reschedule the OS migration
  • Cancel – cancels the OS migration
  • Calendar – creates a reminder in Outlook



Updated OS Deployment Tile

Rating and reviewing applications

You can rate and review an application and share your experiences with other users. For tiled applications, you can see the ratings and the number of reviews for each application below its icon and in the list view, the the ratings and number of reviews are shown beside its name.

Rating and reviewing applications tile Rating and reviewing applications banner

To review an application, click on the application tile, and then click the Write Review link.

Write a review

When you have written your review, click Submit.

Write and submit a review

On mobile displays, only the ratings are displayed. Click the tile or follow the More Info link to see more details about the application. Click Reviews to view what others have said about the application or Write Review to submit one of your own.

User reviews