1E Service Catalog Connect app

Integration of 1E Tachyon, 1E WSS with ServiceNow's self service request fulfillment module is enabled using the 1E Service Catalog Connect app. This App is available for download from the ServiceNow app store and can be installed on any supported ServiceNow instance.

To implement please refer to Implementing 1E Service Catalog Connect.

An overview of 1E Service Catalog Connect and its features is presented; what it does and how it can benefit your organization.

App Menu in Application Navigator

ServiceNow provides an application navigator that enables users to navigate from one screen to another easily. To use 1E Service Catalog Connect app, first install it from ServiceNow app store and then search for 1E Service Catalog Connect in the application navigator. 

The menu is shown in the picture opposite. Here's an overview of the 1E Service Catalog Connect menu items and the roles needed to access each page:

ItemDescriptionRoles needed to view the Item's page
1E Service Catalog Connect app rolesServiceNow roles
Service CatalogOpens the Service Catalog.

Either of the following:

  • x_1e_service_catal.shopping_user
  • x_1e_service_catal.shopping_admin
  • admin - For admin tasks
  • None - For End user tasks
My RequestsDisplays the WSA requests you have submitted. Additionally, all Catalog items ordered (fix my Computer, Unlock domain account, VPN enable) etc. are displayed here.

Either of the following:

  • x_1e_service_catal.shopping_user
  • x_1e_service_catal.shopping_admin
  • admin - For admin tasks
  • None - For End user tasks
Administration





 

Displays a menu containing all the Administration functions for the 1E Service Catalog Connect app.
  • x_1e_service_catal.shopping_admin
  • admin
Manage CategoriesCreate and view new categories and sub categories. These are finally used by new catalog item(s).
  • x_1e_service_catal.shopping_admin
  • admin
Manage Catalog ItemsCreate and view new catalog items that finally fire Tachyon instructions
  • x_1e_service_catal.shopping_admin
  • admin
Instruction ConfigurationAssociate instructions with catalog items in the category from the 2 options above.
  • x_1e_service_catal.shopping_admin
  • admin
Shopping OrdersOrders submitted to Shopping to invoke WSA
  • x_1e_service_catal.shopping_admin
  • admin
Tachyon SettingsDisplays the Tachyon Settings screen.
  • x_1e_service_catal.shopping_admin
  • admin
Shopping SettingsDisplays the Shopping Settings screen
  • x_1e_service_catal.shopping_admin
  • admin
LogsDisplays the app specific logs.

n/a

  • admin
SupportDisplays information on how to contact 1E Support.
  • x_1e_service_catal.shopping_admin
  • admin
 Reports Order History Report on all requests from all users.
  •  x_1e_service_catal.shopping_admin
  • admin
Daily Order SummaryReport on all requests for a particular day.
  •  x_1e_service_catal.shopping_admin
  • admin

The x_1e_service_catal.shopping_user and x_1e_service_catal.shopping_admin roles are created automatically when you install the 1E Service Catalog Connect application.

The x_1e_core_connect.user role is automatically inherited by a user of this Application.