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1E for Device Refresh Dashboard

With 1E for Device Refresh you can monitor devices in an easy-to-use dashboard that displays real-time data to make fast and effective device decisions.


We have introduced a new left menu to browse different pages. The menu can be expanded or collapsed using the chevron icon located at the bottom of the pane.



An initial setup runs when you visit the dashboard for the first time. This setup creates the default configuration, rules and settings for 1E for Device Refresh. Once the initial setup completes, you should see the following message and the dashboard will be displayed.


The following sections map out the three sections of the dashboard, KPIs, Graphs and the Device view table.


There are three KPIs to note. Clicking on any one of these KPIs displays a configurable table listing the results.

  • Device Purchases Deferred - Refers to devices that have reached the End-of-Life (EOL) state but are currently in a working and retainable condition.

  • Financial Savings (USD $) - Represents the savings accrued due to avoiding the purchase of new devices.

  • Carbon Savings (kg) - Represents the reduction in carbon footprint by avoiding the purchase new devices.

Click any of the three KPI panels to view the Retired and End of Life Devices page where you can view any devices marked as Retired or End of Life.


There are four graphs allowing you to filter your dashboard view as required. You can apply each graph's filter in combination with the others to offer a fully customized view of your devices. The example shows a dashboard filtered to show devices that need repair, are located in India and the top ten models in this condition, with the table below the graphs listing each device.


Clicking on a filter adjusts the overall dashboard to display the count of devices based on that status.

  • Retain - When devices are first imported their status is set to Retain which is the default, and if none of the other rules are matched, the status will be Retain.

  • Repair - Devices with repairable hardware issues.

  • Refresh - Devices performing below model norms.

  • Reassign - Devices not suitable for the current user persona.

  • Replace - Devices unsuitable for any user.

  • Retire - Device which has been retired, no longer in use.

  • End of Life - The End-of-Life date of a device is the date when, pre-Device Refresh, it would have been considered obsolete and would have been Replaced, this is used for the deferment calculation.


Displays the count of devices in a graph and allows you to filter the dashboard based on location.


Refine the Dashboard by selecting a location to focus on and choose either Model Category or Warranty Status from the drop-down menu to explore that region's devices:

  • Warranty Status - A list of warranty status of the devices and their respective counts.

  • Model Category- The model category count and devices associated with it.


Displays the count of devices in a pie chart and allows you to filter based on device manufacturer.


Refine the Dashboard by selecting a manufacturer to focus on and choose from the following to explore those devices.

  • CPU Type - Displays the count of devices in a pie chart and allows you to filter based on CPU type.

  • Operating System - Displays the count of devices in a pie chart and allows you to filter based on OS version.

  • RAM Gb - Displays the count of devices in a pie chart and allows you to filter based on device RAM size.

  • Top 10 Models - Displays the total number of devices in each of the top ten model categories in a pie chart and allows you to filter based on Model.

Persona Types

This filter is based on a persona type created as Department and displays the count of devices based on the personas created for this type.



The Department tile allows you to the filter for any Persona Types you have created. The drop-down menu automatically updates when you create a new type.

Device view

The Device View grid lists device information along with its Refresh status. Admins can define a solution action for a device refresh status other than retain, and then run an on-demand action for that device. Admins can group the results by dragging the columns as needed, and then search and filter each column by condition or value to refine the results.


Devices with a refresh status other than Retain will display an Action text. Clicking on an Action text prompts actions according to any configured status, such as creating a ServiceNow ticket or sending emails to the user and service desk team.


Showing VM's: This toggle allows you to include or exclude the VMs in Dashboard devices. By default it is set as false.


You can explore the Device View by using the left-hand expandable menu and selecting from the following options:

  • Event History: Navigates to the Event Occurrences page.

  • Rules: Navigates to the Status Rules page where you can customize status rules based on events and thresholds.

  • Configure Models: Takes you to the Models page where you can view the combined score models, categorize them, and assign a cost to each model.

  • Persona Resource Demand: Takes you to the Persona Resource Demand page where you customize the Persona demand rules.

  • Incident Reports: Where you can view the ServiceNow Incidents created by the status rules defined in Manage Solution Actions.

Device details

This page provides detailed information about an individual device, including event counts, current status, last reported date to the solution, warranty and end-of-life status, and device score, among other details.

You can reach the Device details page by double-clicking a Hostname on the Device view table.

Device details graphs and table

The page includes four graphs:

  • Boot time (seconds):

    • Average - Boot time timeline for all the devices.

    • Model - Boot time timeline for all devices of device model.

    • Device - Boot time timeline for device data.

  • Combined score.

  • Process responsiveness.

  • Disk responsiveness.


There is a hover function on the Combined score, Process responsiveness and Disk responsiveness charts that displays the individual metrics used.


In addition to the Devices details graphs, there are two tables Device score data and Show Raw Data showing the associated data.

Export data

The Device Score and Raw Data can be exported to an Excel file for each individual host by clicking on the Excel icon at the top right of the table.


Mark device status manually

Mark Devices as Retain, Refresh, Replace, Reassign, Repair and Retired manually from the drop-down menu.

Device History

This page provides details of Event, Device API import and Audit logs. By Default, logs are visible for the last seven days, but can be viewed for earlier dates using the date picker.

Model details

The Model details page provides details of the performance and the combined source of a selected model. You can reach this page by double clicking on a device name from the dashboard, then clicking the Model icon from the top of the page, as shown.


You can export this data by clicking on the Excel icon at the top right of the Device score data table:

Event History

Click Event History from the Device Refresh side menu. Event History displays event details over a specified time and shows a bubble chart with a bubble size set by device count,

You can customize the chart by clicking on a bubble to focus on a specific occurrence, or by editing the parameters underneath. Click on the arrow to the right of the screen to edit as shown.


Selecting the Event Type on the left-hand grid shows details of the event and the device name on the right-hand grid.