1E ITSM Connect app Release Notes – last updated 

These notes contain late-breaking information about the 1E ITSM Connect app that you need to have to successfully install and use the product.  For the most up-to-date information please see the online readme. You should read these release notes and the online documentation for the 1E ITSM Connect app thoroughly before installing the software.

New features in 1E ITSM Connect V2

  • 1E ITSM Connect now works with 1E Core, which provides connectivity to Tachyon and other core features for the 1E ServiceNow applications. Please refer to Requirements: Service Now requirements
  • Instruction approval is now done in ServiceNow by ServiceNow users and not inside of Tachyon using a proxy Tachyon user. Please refer to Design Considerations: Tachyon Users and Roles for more details.
  • Checkbox to configure if approval is needed/not needed for an instruction in V2. ServiceNow Admin can choose which instructions require an approval.
  • Application settings and API configuration pages merged into 1 and called APP Configuration in V2.

Online help

The 1E ITSM Connect app comes with online help that shows you how to install, configure and use the product. Click the following link to view the help:

For support queries, please

Known issues

The current known issues related to the installation and running of 1E ITSM Connect app can be found in the Troubleshooting Known issues page of the 1E ITSM Connect app documentation.

1E ITSM Release History

1E ITSM Connect app V2.0.1 release (14 Feb 2020)

This is a maintenance release including the following hotfixes:

  • ITSM Plugin dependency on Incident Management (TFS 198136).
  • Service Catalog Connect App instruction set are visible under ITSM application post instruction retrieval (TFS196841).

1E ITSM Connect app V2 release (21 Jan 2020)

  • 1E ITSM Connect now works with 1E Core, which provides connectivity to Tachyon and other core features for the 1E ServiceNow applications.
  • Instruction approval is now done in ServiceNow by ServiceNow users and not inside of Tachyon using a proxy Tachyon user.

1E ITSM Connect app V1 release (04 Mar 2019)